Nairaland Forum

I don't know if Etisalat offer the same service back in Emirates. They continue rendering poor service to Nigerians. I am unable to reach there 200 for the past one month and they keep on saying "Please hold on, we would be attended to in a short time". My question is how long is the short time? Why they don't have an estimated time which you would be told by the computer queuing system so you would know if you can wait or not. Here is picture of my waiting time and moreso, I had a low battery. I guess my battery would run off by the time the call is picked up. is 20 Min a short time or 1 hour? I am just feed up. I wonder why they are not doing anything to resolve this main problem. They have so many product they advertise on media but how to know more about there product if you can't contact their CS?? How would resolve your network problem if you can reach there CS? Hw to complain about their network issue if you can reach there CS. So many product and advert but very very poor customer centre.

I waited for 10mins today without any response.

After a long time of waiting, a representative picked up and was repeating the same LIE till i got angry: "your phone is on speaker i can't hear you"

I was put on hold for 45 minutes, I waited very patiently, they eventually answered the call and my issue was resolved. Patience is virtue !!!

the average waiting time i have experienced has been like 25mins