Uba And The Uncultured/unethical Behaviour Of Staffs

Its very disheartening to say this but still can't dodge away from the fact. To start with, may I ask if UBA group have a way of getting feedback from their customers. If not, in a very short while, UBA will loose a very large number of their customers to other banks around. This submission(s) is/are based on experience with UBA staffs especially the females who are very rude in nature. My friends and I were just gisting and just got to talk about banks and our experiences with the UBA staffs. Instantly we conducted a poll and lo and behold UBA was found to be least in the ranking of customer friendly banks. In my own experience and the only time so far in my life, I found myself waiting without been attended to for almost 15mins at the desk of a supposedly called customer care officer. You want know she was doing? She was just too busy gisting/chatting with a colleague of hers sitting next to her. In the course of my waiting thinking she would soon get conscious of my presence, she was not bothered as if I did not amount to anything even at third gaze. I would not have bothered if not for the same experience or almost the same experience that my colleagues and friends had. At the closing of our discussion, our equivocally reached conclusion was that we will only step or get back to bank with UBA whenever we get to have a knowledge of a change in the attitude and work ethics of the UBA staffs (females).   Help re-orientate if you know one.