Help! Debit Transaction Notification >> 155,000.00naira

Impersonate? Unless the idiot did plastic surgery!

Based on the details you have supplied, we could make the following conclusions:

1)       The transfers were effected from GTBank Head Offcie at Plural House
2)       No, no one has forged your signature via a cheque for these transactions, you could rest easy on that.
3)       No, no one has hacked into your online bank account for these transactions; you could rest easy on that.
4)       The implication of the above is that your claim of an unauthorised transaction on your account now carries a very heavy weight. It will be very difficult (read: almost impossible) to prove that you made the transaction or that you had anything to do with the transaction; this is very important.
 
There may be other questions based on how this proceeds, but this is what I will recommend you do asap:

1)       Make a call to your account officer at your primary branch; ask them to block your account immediately until all this is sorted out.
2)       If you are anywhere near your primary GTBank branch, go right there with printed copies of the transaction notifications.
3)       If you’re not near your primary branch, no problem; go to the nearest GTBank branch to you with printed copies of the above.
4)       Make sure you have on you adequate identification as the account owner (this is not really necessary; your name and presence should do)
5)       Ask to speak with the operations manager wherever you are; if at your primary branch, your account officer should be your first contact; if your account officer is unavailable, then you ask to speak with the operations manager.
6)       Here: it’s quite certain that when you present the details of the transactions, and after they access your account to view the narration, they would either contact Plural House and kick off the process of refunding your money (provided the essential details of this matter are not beyond what you’ve provided here).
7)       *** Note1: It may be difficult, but try not to sound angry; some sadness is fine, but anger isn’t. also: make sure you don’t shout; this is important. Don’t do anything to attract attention in the banking hall; if you’re getting worked-up, take a breathe deeply; make sure you don’t blow up.
8')       *** Ask for the business card of anyone you talk to. If they don’t have one, ask for their full names; don’t forget. Confirm from them their GTBank email address. Don’t forget.
9)       Bonus info: ask the GTBank people to confirm that Sangokeye Gbenga and Ademiluyi are GTBank account holders.

A few notes: this appears to be straightforward based on the transaction details; your money will soon be with you. And remember: don’t surrender your account details to anyone online. If this matter isn’t sorted, or if you do not receive the assurance that your money will be refunded, then report back here; the next stage of recovery will be activated. But knowing the good GTBank people, I’m close to being certain your money will be refunded with apologies.

Cheers.

There might be a problem with your account ,i will advise you to still notify the customer care and let them know about this.
  On the other hand you should be weary about all the emails that will flood your email box pretending to be from GTB and they will ask you to change your address and also type your PIN number which they will used to withdrawn your hard earned money. My advise is that GTB will not send you any mail asking you to change your address and also asking for your PIN number too,if you see any thing relating to that ignore those mail and carry on with your activities.
  Gtb is one of the best bank in nigeria that i am using and they are safe in you are very careful with your details online

Let me start by saying GTB remains the best bank in Nigeria (undebatable) but that is not to say that there system is perfect. I think the Management of GT should do somthin and they should do it fast. I have read through this thread and i see that GT is the most compromised bank in terms of ATM fraud.

Just last week a friend of mine got T-Alerts of withdrawals he did not make but i dont want to go into the details cos as am speaking the money has been refunded.

I think they should do sometin quickly about their internet banking which i think dey have done wit the introduction of the "TOKEN" for their internet banking.

@ Savesoul,

I wish u best of luck. e no easy to lose that kind of money wit our economic situation.

@ SAVESOUL - Guess u use a Gmail account

What has Gmail got to do with this? 

@NimShi, weldone. A good advice. @Savesoul wish u all da best

This is quite pathetic,  for one to loose his or her hard earn money in this manner. I guess we should all learn from this. I think we shud try as much as possible to change our password every 2 to 3 days,  because this scammers are becomin more sometin else.

@etauso Gmail has nothing to do with this.


@HorneyChic What would EFCC do?

oh my dear friend, the fact remains that gtb is the the real bank,you know y? no matter  what the situation is,they  are always there to make thier customers happy.the debit you are talking about could be a mistake which i know for sure that gtb wil help you rectify.if they are delaying on it,that dosen't mean they are bad,all you need do is keep meeting their customer sevice  for thier assistance.and pls ,stop painting the bank black.

Nairalanders,
Thanks for your Advise and support, and for those of you that doubted me , i pray the same thing happen to you.

I got a call from the GTB Head Office this morning that the Criminal has been apprehended. i am dressed up now to go to the GTB head office, but i wanted to inform you guys about proceedings, i hope everything go well. i will be back by evening.

One more thing I will make sure i get a picture of the criminal and put it on nairaland so we can all see his ugly face.

did i say i do not know the full meaning of EFCC?
anyways, I'll like to see the face of the thief.

It's good to know the issue is about sorted; but we need to get to learn from this. savesoul: you could help out with the details.

1) Is the fellow a GTBank member of staff? If yes, which Branch? The Head Office?
2) How was the fellow apprehended? Did the police get involved?
3) The unauthorised transfers from your account were made to two names; I had opined that these two names must be GTBank accounts; could you confirm this?

Cheers.

Thats great news. . . . . I am waiting to hear the gist jare

I won't be surprised if a member of staff was involved in this 'Customer-unathorised money movements'  .

If una hear some of the runs wey bank staff dey do sometimes, you go wan dey keep your money inside your matress.  I get friend wey him 7 years savings waka comot from him account. Small time, account manager dey talk say him borrow the money, say him go return am, e no tay wey the account manager take disappear.

I hope you get your money back.

Savesoul, update us na  We dey wait impatiently 
Habi, _{you've been held by the bank.}