Starcomms Irresponsible Activation/subscription Renewal Delay -compensation?

There was a time starcomms was awesome. Pay for reactivation and before i got home in like an hour, I would be reactivated.

I got Visafone early last year(the month they started) .But five months down the line, visafone became terribly unreliable. It was so slow that it could compare to the multilinks dial-up(which i also used).

Repeated calls to visafone customer care got the "we are upgrading" response. But the upgrading went on for over a month and my work was suffering.

So I moved to starcomms and got the USB. It was amazingly fast and there were so many other advantages over visafone. The activation was instant and even comparatively cheaper in susbcription fees.

But for the past 3-4 months, starcomms has changed for the worse. Reactivation takes at least 24 hrs. Constant break in connections and all other irritating issues.

The Irony of the matter is that Visafone has improved tremendously and like we had people dumping visafone to pick starcomms mid last year, its now the other way round.

Like someone said, Starcomms has bitten off more than they can chew.

I have now downgraded to business time ie 9am- 9pm and I have dusted up my Visafone modem and signed up for the 9pm-9am.

No point in paying for 24 hrs on one network that can mess me up at anytime.

At least , if Starcomms doesnt perform in the "business time", i can try visafone at "Night surfer".

All to get some work done.

@ all I have read all what u have said. I'm going to give this simple advice to those who still want to use starcomms cos to me i simply believe those guys are trying. No doubt their service in the area of customer service is nothing to write home about, at times we should consider that we are the cost of our own problem in terms of activation and renewal.

Let me explain a client will want to activate his modem, he or she goes to the bank 2 make payment  and then what happens next? he/she goes home hoping paying into the bank is all he/she gat's to do to be activated, maybe after 2days he/she doesn't get activated they start bombarding customer services not having in mind this fellas are human. U guys don't even have any idea what these guys go through everyday. I'm not supporting them in anyway cos I have experienced things worst than u guys from them.

I discovered that this company run on e- transact platform not automated and all these transactions takes process b4 1 can know these payment was meant for this purpose. Some people even go as far as  lodging wrong payments for wrong plans how do u want theses fellas to sort that immediately and get u activated.

For those who don't know. If u want to get your lines activated within 24rs, once u have made the payment in the bank, u should call the customer service immediately stating the bank u paid, teller number and the plans u paid for I bet u less than 24hrs u will be activated. If don't want to use the banking system u can go to there centers and make your payment there giving the right details there is no way u won't b activated less than 24hrs. Unless they have work load  of previous days or bad network that will be the only reason why your activation will be delayed.

Try this and u will be convinced that these guys are not as bad people rates them.

For those who want to check status of there hourly plan simply call this number stating your modem number only(07028000121) u will be answered instantly.

Regards,



NB:Criticism is allowed  make una hit me small small abeg 1 luv;D

starcomms sucks 

 

So much for reactivation. I've been using for like 4yrs (cdma to evdo), the don't get any better. The occasional good performances are just periods of luck: they don't last.

The evdo I currently use took almost 2 months with a lot of shouting on the phone and their Ikeja office to activate. Service wise forget it. Even inside their Ikeja office most times you only have 1x signal on your evdo card. The EVDO signal is just always not there. So most times in Areas like Anthony Maryland and Ikeja you'll be on 1x and not broadband anything.

From the beginning of this week things have gotten worse that it took over two & half hours to get a mail sent. Believe me starcomms is bad news. I've learnt only not to get worked up so that I will live long.

I've not changed because of the feeler from visafone and co

That double entry post there is not deliberate. The NL server timedout thee 1st time so I had to resend.

???The speed of this damn connection won't let me see the entire page. I wanted quote the poster before me.

Anyway, going to their office, ladies and gentlemen, will not result in improved signal and speed. That company is simply exploiting our helplessness. I'm thinking of checking out the multilinks blue (or whatever they call it)

Thanks. That's been my concern.

wat is NCC really doing,,,,,,,,,,to me i feel dey just collect billions frm dis operators n allow dem to hv a field day

They are all exploiting us, they render better service in other countries, try MTN in Ghana, u will be amazed.