What Do You Do When Your Banker Charges You Wrongly?

We've all been there before.

Double charges
Inflated charges
Ficticious charges

What do you really do when you receive these 'strange' charges?

For me, I promptly complain and let them know I know my rights and what the regulations say.

Remember,their slogan is always:
'vow to serve'

But do they?

Never been there b4.Like aguiyi said,write with proofs to the bank brach manager or head of operations shld do.

^^ Thats good But i think it shld be the last resort.

Nothing will move Nigerian Banks from charging you ridiculously except there is a mass campaign against them. Writing letters to the bank chiefs and managers will not solve the problem. There must be a sustained campaign in the media and that is what some of us are working on. Check out the blog:

www.nomoredishonestcharges.blogspot.com

The blog was started last week Friday by some Nairalanders and we are gradually gaining momentum. Join the crusade and lets achieve the desired victory that will surely come. The blog belongs to all of us. We are working on some articles and perfecting our strategies. Lets have your ideas and you can also start doing something on your own.

Email The Movement of Nigerian Bank Customers at: naijabanks@googlemail.com

We will give you the password to log into the blog and add your comments or post articles and pictures. Only a well planned public and media campaign will stop the greed of Nigerian banks who are steadily making sure that we do not have control over our bank accounts. Cheers.

The Boy called Red.

cry!

Thanks Red. Let the revolution begin.

Looks like oge works in a bank.
Well , customers are not charged for ATM maintenance at BARCLAYS so im not affected but it's unfair that those banking with you (onye akpiri ego)are being conned of hard earned cash.

You must be a UBA staff; very cheeky people.
My little sister works at UBA and each time this issue comes up,i ask her why they do these charges; no answer.
My best friend is one of their branch managers and all they do is come up with ways of charging customers.
Instead of getting off their lazy behinds and making expert investments like banks in other places.

Redman44,

Great initiative,I like the spirit!.We need to enlighten ourselves more and get this and several other related issues addressed to get the service we truly deserve from the banks.

Ifyalways,

Experience has shown severally that simply writing to the manager and head of operations doesn't necessarily get the problem solved.What we really need is the will of the management to recede on this ludicrous strategy of milking the unsuspecting public.The branch manager can really do nothing if those charges are 'approved' by management.

Benzion,

Going to court doesn't always necessarily solve the problem.We however need to know our rights and get justice when it is impinged upon.But when the bank knows that you know your rights,your issues are promptly resolved and the relationship blossoms from then on.

On our part,we've come up with a private initiative to bridge the communication gap which hitherto exists between customers and these banks.We tabled this issue with some of the banks and other service organizations and the support gained so far is encouraging.Without us,these banks would not exist and so they can no longer take us for granted.

This revolutionary initiative would commence in August and fellow Nairalanders are encouraged to latch in on this 'service' and 'consumer rights' initiative which would change the landscape and tilt the power of influence back to the consumer.So truly concerned customers and service analysts should be ready to table their burning or thorny issues for resolution by the banks,and resolved they would be.

We are ready to lose sleep until this is realised and would keep you posted on updates!

Enough talks!!!
Why did we have to create a new thread for this same topic.
The revolution has already begun.
http://nomoredishonestcharges.blogspot.com


Aluta Continua Victoria Ascerta

Vow to serve we agree but do they really serve the way they are suppose to no matter how much more you complain they will continue what they are doing.

sms alert. UBA charge as much as N10-N12 for one alert when zain & glo offers free sms while mtn charge N6

Simply point out the mistake and make sure it is fixed.
What will i gain by making wahala?

This is my very area of specialty.I do what we call recovery of excess/unfair bank charges.I do this on behalf of companies and also individuals.You can only argue on those charges you know about.There are so many hidden charges.you can reach me at folutope@yahoo.com,07061285156

What makes them no 1?

UBA- d meanest, baddest and ugliest, they suck u dry if u allow them. even if u dont operate your acct they will still bill for it-there was a time i traveled out of the country for about 15 months, i came back to meet a 'debt' of  5 thousand in my acct- i promptly 4got abt d account- up till now, they still send weekly and monthly SMS of one charge or d other and their phantom debt now is abt 20k, terrible bank!

UBA thinks ppl are uneducated. They come up with all kinds of legally projected bullshit.

1. COT
2. VAT on COT
3. COT ON VAT
4. ATM Maintenance Charge
5. VAT on ATM Maintenance Charge
6. COT on VAT on ATM Maintenance Charge
7. Counter Check Charges
8. , cant even list them

and when they've run out of banking terminologies, they will still deduct 5 bucks for 'nothing dey happen' charges

Let the bank know what they have committed.

If they refuse to let it go, go to where u opened your acct and ask for explanations about their deduction

SHALOM