From A Heart That Loves Oceanic Bank

@AdeCisco
Thanks a bunch ma brother, and who says to get a job in oceanic bank is ''who you know''? that's a big lie, as am a living example.
i got a job in oceanic ONLY through GOD( my story is even here on nairaland in the job section). As for the non banking background student being hired, it's a matter of someone beating u to your course. i read an engineering course in school ,and my supervisor was very happy to hear of my mathematical background. i can boastfully say am doin very well in my dept/unit just because of my background(though i lack in some areas sha, which i quickly make up for through learning).
always get your facts ryt before posting 'em on a public forum.
i can only add to AdeCisco's song by saying ''suku suku bam- bam'' ,
abeg help me complete the rest.

I believed in Cecilia Ibru's regime but what I noticed in Oceanic Bank branches I have visited is the overcrowded banking hall and front desk officer(s) most of the time are not courteous to customers.

I must admit that the best customer service I've had are from Spring Bank and Intercontinental because their staff pay attention to customers,  even though they are doing well right now.

I just hope the new MD CEO of Oceanic Bank is able to instill ''customer service excellence'' culture and give the bank focus.

@ poster

cudnt be well said, i have had an encounter with csa in uba house and i must say it is pathetic, the person i came to meet because i opened Nrn account basically wasted my time only for me to get to the reception and seeing the csa hugging a collegue of hers in full view of customers who are waiting to be attended to, i was pissed off and just threw the pass on the table ans walked out didnt bother signing i was called back but i didnt answer. my wife who was there at that time apologised to them on my behalf.

next day i went there and met the same lady who asked me why i did what i did, i was pissed of and borugh out my work id card in the uk to show that i work in a bank in the uk bo, sbo level in naija, and told her pont blank what she did was unprofessional and if it had happened in my dept in uk i would have given her a warning.

what am saying is that most banks staff lack manners, professionalism, and they see customers as being inferior, and i think they get away with it because nigerians dont like making a scene or shouting. i personally say if anyone has been treated wrongly in a bank shout, scream request to see a senior manager or ho and believe me they will start begging you.

@Poster
I really dig your post and it really shows that you truly care. Most of your observations are very true especially about the marketers. however, i have friends in the banking sector and i can tell you that most of them are not informed. They are usually boring and can't keep up with any conversation that is not banking related. Their usual excuse is "na deposit?"

As for customer relations in banks, First Bank, UBA and some GTB staff (mostly the OND guys) are simply dumb. I had an encounter some weeks ago with the guy in the Western Union section at Mushin Branch of First Bank. I had gone there to collect just $200 sent to me by my elder brother. After checking through the system, the dude told me he would not pay me since the sender wrote Bayo instead of Adebayo (not real name). I gave him my Driver's Licence and the National ID but he wouldn't budge. I felt frustrated and was about calling my big bros in the States when a friend told me that it could be a ploy to defraud me. The friend explained that having accessed the info, what most of them do is to forward it to their cronies who would not have any difficulty getting a fake ID and then collect my money.

I quickly ran to a branch of Oceanic in Gbagada where i was attended to by a very courteous lady. She had a friendly disposition all through and i had to resist the urge of asking her out. I got my money and was out of the bank within ten minutes. Now, that was one wonderful experience worth sharing.

I was really surprised that Oceanic was among but CBN cannot be wrong abi?

@Africaine, No GTB did not pay him to do anything.
Cant you people just get it? Its not possible for everyone to talk so well about GTB if they are not doing something right.
Look at all the threads about banking, you have people recommending GTB. How many people are they going to pay to demarket others or promote them?

People should just take it as the GOSPEL truth, GTB know something(about banking) that the others dont.

I bank with GTB. It was so good I had to open a second account and moved my little funds from another bank over to them. So PLS enough of 'GTB is behind the demarketing' each time someone recommends them.

Back to the topic, the poster did not call Mrs Ibru names. He only mentioned that she was kind to a fault(thats what i deduce from his post).I didnt feel any malice nor bile from his letter. Rather it was a cry for help that obviously comes from his hope for the future of the bank.

All those oceanic bank workers present here should please explain how their ogas granted loans of over 250 billion and most of them without any collateral. They should also explain or shed more light on the "nanny" loan of 13 billion.

@vezycashThis is your second time on this short thread!
Dont you have anything better, intelligent and constructive to say?

FYI, I am a long standing, networth (thats what GTB calls me :d) customer of GTB and on some occassions, l have had reason to praise the bank and even mention specific "staff names" that out-performed the average banking expectations BUT what l will find nauseating is one over-excited staff coming here to "debase" other banks;

If you do praise GTB as a customer, thats fair enough but as a staff, its is not only suspect and self-serving but to keep repeating the same line over an over shows some low-I.Q - You may end-up generating animosity for the bank, something undeserved!

By the way, do you know that ALL posts are logged, with their originating I.P. and you're not totally "anonymous and untraceable"?
THINK ABOUT THAT PROPERLY, and dont get too carried away!

All the same, as a customer, GTB rocks

thank some of  u 4 your unbiased opinions and 4 those who arent wellll,
@poster - wat u said is true but it is aplicable in almost all banks in d country. i think in general Nigerians should sit up and take responsibility. d attitude of no be my "papa get am" shud be flushed out

 @ jo-izzy, you beat me to that,I speak about the Marketers in this so call banks,sometimes you ask them for some information about the bank and what you get is that ,em wait I will come back,let me get to the office,can you believe what  a first line of  a BANK is saying.People find it difficult to read or listen to news.There is a saying that information is key,if you are not informed ,you are deformed.My own opinion.

I remember some obama guy started a thread on the state of health of oceanic bank & he was almost crucified until Sanusi's announcement forced all of us to be more objective. i dont work in oceanic bank, but the poster does and has simply expressed his concern, while people may find his post a hasty generalization, i think we should pick out the message he was trying to pass across and look for ways to make changes instead of calling him names.

while he has posted on Oceanic bank alone, i can say from my own banking experience (both as a staff & account holder in other banks) that the laxity cuts across board, though some may be to a higher level than others. I dont particularly fancy GTB even though i maintain an account there. their tellers can be slow depending on the branch you're in anyway but so it is with the other 23 banks.

my point is that we should take the lesson we can from this post and disagree without being disagreeable instead of resorting to name calling. oceanic bank treated their staff well in my opinion and i give Cecilia credit for that, I just hope some people read this post and sit up.

tell me who is this poster? and do you see this as a message to Oceanic Bank?  i am not saying i like them either - because their charges are high for me.

   
Would you have said Mrs Ibru was humane, caring etc, if Oceanic bank had been listed as a failed bank? Lots of depositors became hypertensive, others lost their lives while many more still remain in the poverty level because of the banks that have been declared to be FAILED banks in the past. She granted huge loans without appropriate collateral, and was involved in some underhand deals.  A CEO is not paid to be caring or humane (though these qualities are good), he/ she is paid to DELIVER. She failed, QED! She should pay for it. Agent MS, wat you said about oceanic staff is not true, i had dealings with a branch of Oceanic bank for a year and i can say that their members of staff know their onions. In every bank, you have people who cant express themselves.

For some time now I have not seen such an honest,intelligent,well thought out & constructive piece.Poster kudos to you.Pls nlders the poster intentions is not to witch-hunt oceanic bank or its ex-md,but for the new mgt team to know how to strategies.
The truth is not all staff are guilty,but majority of them exhibit some of the trait he mentioned.However almost every bank & org are guilty not just oceanic bank.We have attitude problem in this country.
The staffer`s of oceanic bank that has responded just buttress what the poster has said,they remind me of the popular saying "that a man was called a dog and he started barking". These staff were not even courteous,logical or matured in their replies,haba oceanic you can do better.
For those of us praising GTB,Please just leave that bank,they are genuine breed of 419.I have 2 acct with them(warri & phc) right now I have taken them to court ,I arrested one of their Mgr in phc last month.
The issue here is how do we improve our org culture in nig?we have so many mediocre parading as mgers & mds.

i am faulty what sanusi did to these 5 banks for some reasons.

1. He wld have waited to audit all the 24 banks b4 coming out to give a report on them. the banking sector needs serious cleansing and i dont believe its only these 5 banks out of the 24 that are in a bad shape.

2. the remaining 14 banks, does he mean to tell us that all of them are not guilty of these 5 banks practices.

3. He was hasty in taking actions. He shld have concluded with the whole 24, then sort them out. i commend him to sack these bank executives for their unprofessional practices, but he wld have dome it better if he had done same with the remaining 14.

4. He has just giving the opportunity for the remaining 14, to doctor their books very well in order to look sound.

whatever good thing Sanusi is doing, it shld cut across.