Oceanic - Mandate For E-dividend Payment

Hi Nairalanders, a friend of mine ran into problem with Oceanic stock ever since he bought shares and has not receive any other thing than the attached file.
he visited one of the branch for further info on this. he was advice to have a reference or open a current acccount with OCEANIC to enable them to credit all dividend warrants to dia bank. this has been more than a year now due to other office assignments, which has given d opportunity,

we kindly seeks for your detail counsels on this, please cos the response of the customer service is not satisfactory to him