UPS Courier: My Frustrating Disappointment

This is the most unreasonable comment in this thread that means a lot


Cant this person reason better?

^^^^^
What the hell are you talking about. If it is no ones business why does he need to solicit for help or advise anyone.
Why would you leave your international passport at home. If it is not shady then it is silly.
Why couldn't he hold on to the passport the same way he held on to whichever passport he used to travel.

If you dont want people to ask questions about your business, you don't air your freaking business in public. KAJIKWO!!

Look guys, I think all these energies should be channel towards UPS and how we can encourage the OP to get justice.

   Thank you for your thoughtful advice. Actually, i wouldn't have bothered about hiding personal information as long as it's not offensive, it's not incriminating and does not contravene data protection acts. And if you knew me earlier, you'd have realised that i used to have my NairaLand profile filled with my genuine information and photo until i was ridiculed; and then i observed that most members are unanimous, and the few that have (even their photos only) in their profiles are often mocked. This said, i really do appreciate your concern.

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                UPDATE: 19/11/2009

   
After much delays and negligence, UPS eventually sent me an email with a "Claim Form" attachment in which they asked me to fill the "lesser value" of the lost contents of my package.

   It was a difficult and unascertainable assignment since the (main) lost items (being travel documents) do not really have financial values; so i was hesitant to fill the form until i had my solicitor's advice. It's regrettable that my solicitor can do little or nothing from Ireland since the shipment contract was not signed in Ireland, but in Nigeria. However, acting on advice of my Irish solicitor, i filled in the Claims Form entering the costs of replacement documents and then sent it by fax to London. Meanwhile, a solicitor in Nigeria is preparing a law suit for breach of contract and all other losses, damages, stress, expenses and inconveniences that UPS has caused us.

   Now, after sending back the claim form together with 17 pages of other supporting documents with my passport visas and endorsed pages, i received no acknowledgement regarding its receipt (it was as if UPS staff only care about the goods and services that are on course, and nobody cares much about the ones that have gone wrong) it's so bitter and frustrating that i had to put pressure on them in order to make them act on my case. It was on one of my pressure calls (last week) that a UPS staff advised that they received my claim forms and letters, and that they would respond to it this week. I waited all week until i rang them today, and another silly woman told me bluntly that UPS is not oblige to give me update of the situation and that they would respond only to the sender in Nigeria.

"Very well, have you given him the update yet?" I questioned.

"Like i said before, i don't have to explain to you what we are doing with our customer." She insisted.

   I understood that she was not ready to listen to me, and that she was the kind who wanted to stick to her supposed rights and beliefs and would not want to know that her other colleagues have been corresponding with me: her behaviour made me assume that UPS might have issued the settlement to the sender. But a call to the sender in Nigeria confirms that there he has been left out of the whole issues since the beginning

To my thinking, UPS London or Ireland can do little or nothing in your case. You can only ask them if they have recieved your package which they already told you no. The call from London is to let you know that they dont have your package. In most case I know you have to resolve the problem from the point of delivery. They are the people who will account for your package. If your package is missing they are the one the sender must put pressure on to find out where the package is since it is a registered mail.
If the claim to have posted the package, the sender will question and demand for comfirmation of the package being in the final destination. Even if the package is missing along the line maybe in London, it is their responsibility to track down the package and inforn the sender the status of the package. This is part of the agreement which both them and the sender agreed upon before sending the document.
Good luck!

Maybe I didnt understand your story clear but I think you didnt understand my reply too. the word 'if" I used in my reply was a general statement. I am not saying your package is not missing. but I am saying that you should put more pressure on UPS in Nigeria. They are in best position to explain to you what has happened to you package. I understand clearly that you said you package was tampered. Which I stated in one of my initial post that you are just a victim of corrupt country.
I have had similar problem but in my case it was just a delay of package and it was just between eu countries. I have to be phoning the courier service in the sending country and they assumed me that they  will track my package and inform me in due course where it was. Which they did and I finally got my package with an appology from the country it left and not from the recieving country. 

   UPDATE: 01/12/2009. I MISSED A TRIP   
   After filing and filling my claim forms to UPS London headquarters, i waited impatiently for their response, and i later received a phone call in which a lady acknowledged the receipt of my faxed claim forms and that their insurance department was looking into it. But after that, i heard nothing from UPS for several days until i made a phone call on which another lady crudely advised that i'm not entitled to a right of claim and that the claim should be filled by the shipper in Nigeria. To me, i think this is fair enough, but why have they wasted my lacking time and efforts by sending me the claim forms and making me do the paper-works when they should have known who should be doing them?
   In the form that i filled to them, i attached a personal letter with copies of my family travel tickets addressing the needs for UPS to respond urgently since i booked two holiday trips with my family using my Nigerian passport: one was a return trip to Riga, Latvia for the 30th of November (which i've just missed), and the other is for Lagos, Nigeria just before the Christmas which is also at risk.
   And after the last conversation (which i narrated in my previous post), i knew things are going to be more complicated: how come UPS Nigeria never bothered to contact the shipper (not even once) to inform him of the lost of his own package which he delivered to them for safe postage? However, i instructed him to contact UPS nigeria and proceed with the claim.
   Meanwhile, the state commissioner of Police had ruled that as long as UPS is a legitimate corporate body, the matter is therefore considered a civil case and that no arrest would be made except UPS arrests its own staff. Actually, the CP is absolutely right, i knew it should be so, but it was on the advice of a solicitor that my brother tried to involve the CP.
   An interesting event occurred when the shipper went to the UPS office in which the postage agreement was originally made and demanded to see the management, but the counter staff who knew about his plight tried to counter his demand, saying that he got no business with their manager. But he challenged them with raised voice which the manager heard and ordered his staff to let him into his office.
   The management was surprised to hear what happened and was very bitter that their staff had not lodged any report entry about the incident, he promised to investigate and prosecute whoever perpetrated the act. This development made me understand that the UPS staff that collaborated and stole my package must have been relieved while i was busy corresponding with London regarding the issues which would have seen them being punished had it been dealt with in Nigeria. . .

   Now, the shipper has refilled and re-filed the claim forms since (on) the 20th of November to Lagos Headquarters, but he hasn't received a word from UPS, not even an acknowledgement response. He will be going to the office again today.

O boy eh!
i was glad when i heard he was dealing with the ups in london, i expected good justice then, but now i wonder what justice he would get in nigeria, but i expect vic to be more than capable to drag the case with ups. people, should BEWARE OF UPS NIGERIA!