@Londoncool
I see my remarks have led to a heated outburst
I will take your advise state my facts and be objective without causing offence i hope
Most people who patronise banks do not want to carry out multimillion dollar transactions all the time. Nor do they want to deal in Oil and Gas and the likes of what you mentioned, that is the premise of a few privileged, or smart or well connected people
HSBC, RBoS and the Barclays group made their name by looking after the pennies, the 'small fry' and then consolidating the gains over the years by acquisitions and mergers etc
You as a Banker will know this.
No Bank started big except i suppose only in Nigeria where one politician can steal enough money to open his own bank
You never know who you are dealing with. A good impression always lasts and a good word will go a long way on helping any mans business
The Nigerian banking mentality that "we are a big bank and we haven't got time for small players like you" applies to FBN (UK) too,
I say this because my friends father went to FBN UK to open a bank account, the snobbish attitude of the staff put him off
I actually directed him there as he wanted to use a bank that has a presence in Nigeria and would help him manage his affairs with First Bank in Nigeria. He was told that they have nothing to do with First Bank Nigeria and are a separate business entity

The general impression he got was that he did not have enough money to open an account there. Did he have to bounce in with a suitcase full of stolen Nigerian petrodollars before they catered to him?
The minimum opening balance of £5000 is small change to him but he took his money elsewhere because of the hassle they gave him. The man he dealt with wasn't even Nigerian otherwise i would have eexcusedhis arrogance and perhaps ignorance
May be he was having a bad day when my friends Dad went there but does this excuse bad manners?
I am sure if they improve their customer services they will make a lot more than the £3.6 profit you mention. Hardly megabucks in the Banking industry in the UK but i admit it is still a profit so they must be doing something right
I would rather have my mortgage with a Nigerian bank than the Imperialist Banks here that help hide stolen money from Africa (Another story all together)
I have used FBN UK and yes mainly as a bureau de change to send money to First Bank Nigeria
They do not offer any services that can not be obtained with sometimes with better quality elsewhere, dom accounts, internet banking, correspondent banking you name it most banks offer it. Its quality of service that counts
The Nigerian Banking industry needs to wake up if they want to compete internationally
First Bank and other Nigerian banks should not rest on their laurels because they now have an international office and continue to work towards excellence instead of behaving like a typical first generation bank
So Londoncool my comments are made out of personal experience
So for Zenith Bank too, the jury is out the customer is always right!