I Want To Improve In My Cyber-cafe Business

In my opinion, Naijacutee and techguru gave you their candid advice which you have to really consider if you want to continue the business or if you are about venturing in.

i will advice you not to go into it if you have not so that you do not run down, but if you have started already, then take these advice-

1, invest in the best configured system, they may be a little expensive now, but by the time you expect to have trouble with the system you will see that you actually made the right purchase decision.
2, Make sure you have power constantly and backup also.
3, make sure you have the right browsing software, (why?) because your staff will eat "you" finish before you realize it if you do not have a software that sends you autogenerated reports for all sales and activities carried out in the cafe whenever you are not around. if you want suggestion for the software let me know.

besides, there are better businesses to invest in, just buy shares or consult your bankers for businesses that you can invest into and they will explain to u, if want, i can make suggestion here also.

well let me hook u up with this, i know what they want and i know how they like it, but the balls is in your court!

first thing first!

Get a warm welcomin attendants to attend to customers,i mean person who can handle s**ty questions from the customers because they do ask questions that doesnt make sence at times!

secondly, if u can handle it, get a US or UK or Canadian IP address because thats what guys like da most, if u kno what i mean,

make sure your systems are in good terms, any system that is acting up,make your u rectify them as soon as u can,

and maybe once in a while, give em some kind of price reduction maybe once in a month, u kno nigerian, they love freebies kind of things ha ha ha, and last, clean it up, i do hate dirty enviroment,

if u can handle it,     but i aint gon lie, it aint a bit easy to maintain, 

Cybercafe business is a lucrative business , why people fail in the business is lack of knowledge and undertstanding about it, most mistake owner do is thinking is matter of buying equipment and computers and start browsing customer will come ,
Cybercafe is an IT base business , a kind of networking management that envolve a good IT technical and IT managers to implement and run , a good solution for different area /location will still make you make certain degree of profit, all u need is to make a go survey of the need in your area calculate ur likely expenses and income , determine the kind of ISP u can Afford and at what bandwidth rate u can apply for with support to number of computers , most problem cybercafe have is
1. want to make much profit without investing more 
2. initial startup of the cafe with wrong staff and technicals
3.Buying wrong equipment and ISp
4. wrong billing system
5.buying  a  wrong generator  that takes their profit
6. employing quake engineer that knows nothing other than formating window xp
7.not  providing another service that will suport ur cafe like dry cleaning services and other service to support ur diesel cost
7.employing ssce drop out because they want to pay little
8. Informal like type of management

i am a technicial here in lagos  and i mostly manage linux router  4 cafes that can affored it, what i found out is that they don't want to spend on want will improve their service, let explain what i mean, with one cafe in lagos, a cafe that has 40 computers with a bandwidth os 128/512 dedicated service and still can browse very due to to bad network management i recommend a manage switches and good router that will does firewalling and bandwidth management at a little cost , it was reject by the staff because they know they will not be able to work with that kind of equipment and the owner is even  illitrate in the field,


A cybercafe can work as automation , no need for staff that will cheat u , get a good billing system and a bandwidth manager , most isp oversea are good all u need is a recommedation that will provide service  for that type of cafe u have to make profit , setup a good server management . not linksys type of servver.
get a good hotspot system for laptop users not manual timing that make customer to argue.
manage bandwdith on each systems
lock ur system software
to reduce engineers formating ur system that will reduce customer requesting attention
formal like organisation , and chain of authority .also duties and responsibilty


Note:i will not accept that most ISPs are bad is the cafe that are bad because they could not manage their bandwdith . bandwidth is not cheap (not local ISP oooo u know how Nigerian thing work and cybercafe is among too)
at least most ur are using starcomms at home , and we see how much we are paying, can any one tell now that starcomms is not using bandwidth manager try ping one the network and open 3 pages u will see total congestion because u are passing ur limit
and people are paying 10,000 for it monthly
i believe they will sell more than 4/8 kbps for each customer and and isp in isreal will give 64/128 for 750 dollars dedicated satelite services
all will need is browsers to reduce how they open pages and using available bandwidth

If your cafe is well located, I mean in a good market, then all the good advise you have heard on this thread can apply.
But please, don't let anyone scare you out of this business if you love it with passion.

Cafe business is not an easy one though

I'm opening a new branch in another part of the town after being in the one I am for just three months.

Diversification is key. You need to create and target niche audiences that can patronize your business on a regular basis.
I would say setting up an international call centre as well as a video gaming arcade on the premises would be ideal.

Also the use of a snack bar would be advantageous, just whatever you do make sure it is immaculate and can not be easily duplicated.