ATMs: Automated Thieving Machines?

I also have issue with GTB ATMS they are never available in fact with GTB bank as whole for a very long time unfortunately it is a salary account and i don't want to go through all the wahala of changing banks if not i don tire for GTbank service not to talk of the illiterate staff they have in some of their branches , i have asked fro intrenet banking for over 4 months i have filled forms at branches i have done it online, no wonder i wonder at my account balance sometimes, i don tire for them o jare

@Everyone

Its really painful the kind of experience some people have had using ATMs in Nigeria. But I plead to you all, do not let us throw away the baby with the bath water.

First ATM (according to history) was first deployed by Barclays in London in 1967 but didn't really gain wide acceptance until mid to late 1980s, that's about 17 years.  This can be attributed to some of the teething problems we are having now too. But in the end, its a worthwhile adventure.  

Having said that though, the technology available to us today is far more superior to what obtains then, and in fact, that's what made it possible for us in the first instance.  Some people will argue (and quite rightly) that with better technology, we should not have the problems  we are having now, but believe me, there is no substitute for experience. All these experience are going to be ploughed back into improving the system over time.

One thing that is particularly distressing (people's comment), is the response by some banks.  We could do better with an improved bank's response.  Perhaps (and this is my personal opinion), a kind of NCC way of reporting thing like this can help.

In the meantime, I will implore people to continue to use ATMs.  But in the meantime, to be on the safe side, lets try and use it for transaction which is a small fraction of our account balance.  In that way, if anything goes wrong, one will not be down and dead broke while the situation is being looked into by the bank.  I mean for example, I could use ATM for transaction of 10K if I have 40K balance in my account, but I probably will go into the bank to take 10K if my balance is 15K.

I don't trust that UBA for anything!

By the way talking about ATMs the best remains Zenith Bank.

others na second hand ATMs

as for me,i think zenith atms fcuk up the most.i have learned to avoid it like a plague

Hey Friends,

Am not suppose to do this here, but its urgent.
i need help! i have a test with Oceanic Bank in 3 weeks time.
I hv not done any bank test before. so i want u to please tell me
what and what i will be expecting, and also other necessary advice.

Thanks i will be waiting.

CC: Seun please contribute.
 harroonline@yahoo.com

 HELP ME O
MY CASE IS SIMILAR.ON 30 JULY 2007 I WAS SENT ON A BUSINESS TRIP TO IBADAN FROM OAU IFE WITH A SUM OF   N 150,000 THE BUSINESS WAS ABORTED BECAUSE PF SOME REASONS.I HAD ALREADY UES   N12,500 OUT OF THE MONEY BELIEVING THAT I WILL WITHDRAW IT FROM MY ACCOUNT USING MY ATM CARD ISUUED BY FIRST BANK.I TRY TO ISE THE CARD AT FIRST BANK IWO ROAD THE MACHINE DIDNT DISPENSE CASH, I PROCEED TO NEARBY ZENITH BANK TO WITHDRAW I STAYED THERE FOR ALMOST 10 MINUTES AND AT LAST THE EVIL MACHINE DISPLAYED THAT MY FINANCIAL INTITUTION IS NOT AVAILABLE. LEAVE THE BANK IMMEDIATLY BCOZ ITS ALREADY 6 AM.WHEN I GOT TO IFE I TRY TO DO THE SAME AT GT BANK ONLY TO DICOVER THAT MY MONEY HAD ALREADY BEEN DEDUCTED.THE NEXT DAY I WAS AT FIRST BANK WHERE THE CARD WAS ISSUED I WAS TOLD TO GO IBADAN AGAIN AND COMPLAIN AT THAT ZENITH BANK.

I GOT TO IBADAN TO CONPLAIN I WAS TOLD TO WRITE  2 LETTERS 1 TO ZENITH BANK AND THE OTHER TO FIRST BANK.I WRITE THE LETTERS AND SUBMITE IT.I WAS ALSO GIVEN A FORM TO FILL AT FIRST BANK.

HAD IT BEEN SOMTHING LIKE 2,000 I WOULD HAVE LEAVE IT FOR THEM.

SOMETHING OF SUCH HAD HAPPEN TO ME BEFORE AT FIRST BANK GBAGI I WITHDRAW 8,000 OUT OF MY 65,000 I IMMEDIATELLY CHECK MY BALANCE ONLY TO DISCOVER 16,000  HAD BEEN WITHDRAWN FROM MY ACCOUNT, AH ! I SHOUTED ON ALL OF THEM THERE THAT DAY I WAS CALMED AND ADVISED TO COME BACK THE NEXY DAY,I IMMEDIATELLY GO TO NEARBY UBA TO CHECK MY BALANCE AGAIN TO MY SUPRISE MY MONEY WAS AGAIN RETURNED BACK.


MY CONCLUSION

SOME BANK OFFICIALS ARE CORRUPT AND THEY THE ONE TAKING THOSE CASH.WHY? MACHINE CAN MAKE MISTAKE BUT I  AM SURE SOMEBODY IS THERE DOING THAT HEINOUS ACT.I KNOW THEY WIL PAY WITH THEIR LIFE .I HAD NOT SHOUTED THAT DAY THEY WILL TAKE THAT MONEY I AM SURE AND WILLBE GIVEN LOTS OF RESONS THAT THEY WERE PROCESSING IT
EFCC BEWARE OUR BANKERS ARE THIEFS!!!!

ATM don chop my money today,
i withdrew 5k yesterday frm Zenith bank acct , was there to withdraw 20k today but found out 20k was deducted frm the said Acct frm the last transactn. Will create a scene tomorrow in the banking hall if i don't get a reasonable explanation. Though the money might be small but it is my hard earned cash.

wahala!

could it be that we are facing the ATM skimming which is a popular fraud commited in europe and america .

I can't really understand unless a skimming device in been plotted on our atm that steals users data and a counterfeit card is made ,  advice always use the wincorf atm cover your hands over the pinpad when putting your pin.never use year of birth as pin code

be wise ,  you worked hard for your money,  you should work hard to secure it

UBA no dey try at all.

Guys!

Sorry about your ATM issue. Most Dispense errors on ATM terminals are usually system related e.g when the internet link is slugish or down or when your banks server unstable or when there is no cash in the ATM there will always be issues. However, it is the way the the acquiring bank (the owner of the ATM) responds to dispense errors when they occur that separates the world class banks from the local banks. The key here is quality of service! The industry standard is that dispense errors should not exceed 24 hours before they are corrected. I know banks that uphold this standard. When you try to draw cash from an ATM and cash is not dispensed but your account is debited, what happens is that the money you requested for is usually thrown into a suspense GL and when you lodge a complaint a spool of that days ATM transaction is done and your money retrieved from the suspense GL and credited back into your account. In some banks the suspense GL is reconciled daily and as long as your money remains in the suspense GL it wont balance,  As for the guy who received 30k instead of 15k be rest assured that banks don't lose money just like that, in due time the GL THAT WAS DEBITED TO CREDIT YOUR ACCOUNT WILL BE RECONCILED, THE REVERSAL CORRECTED AND YOUR ACCOUNT FORCE DEBITED IF THE BALANCE IN YOUR ACCOUNT IS NOT ENOUGH TO COVER THE EXCESS CREDIT. ha ha,

Warm regards.

I am now very sure that the issues of ATM card is really a source for banks to explot people. I also know of someone that happen even in my present using the same bank (UBA), she try to withdraw 3,000 naira from is account using ATM card. But unfortunately for her after the transaction between the machine, no money was out and the money request as already been withdraw from is account. Immediately the lady rush inside the bank loge the complain, but what they told her is that she should come back the following day. To me i now see that the issue of ATM machine is just a source of steeling especially in Nigeria. I say Nigeria because they have brain for robbery not for good thing at all.

so i thought it was only me, that this thing has ever happened to,well i believe this issue solud be taken with all urgencies with the right authority's because if it continues one financial institution will be sued and be fined because it is denting the image of nigeria as very fraudulent, because this is a way of extorting money from the average hardworking Nigerian even from the legal institutions which is quite disappointing

am so sorry for u ,  >:(but i think that the bank should take this issue serious because its and  solution should be made either by your bank or the uba. Nigeria needs to see the reality, thing  like this don't happend often in us why can't we (Nigeria) copy good thing . sorry guy i hope that your bank solve this issue in time remain bless.

i want 2 know if this forex of a thing is really true because sm people hv been talking about it so i want s1 2 really put me thr. thanks