Help Needed, My Cd Rom Drive Can't Be Located On My Pc

Ok, i've got 2 problems with the PC.

#1. The 'Help and Support' on my PC won't open. each time i try doing so, a message would pop up saying Help and Support can't open because a system service is not running. Which one, it won't tell. Please what do i do, people?

#2. The CD ROM Drive on my pc can no longer be located. The drivers and shit are present but the PC can't find the hardware device itself. This started just yesterday night. Now i can't run any kind of CD on that system. I've removed the CD Drive, replaced it, shit still won't show. Please any help would be appreciated, thanks. . .

I tried doing so, but help and support won't open to let me do so. could formatting the system work?

@ poster,
format the hell-damned system, but just make sure you copy out all necessary documents before embarking on such an irreversible mission

@Poster

#1 - Go into the "Services" management console(Either through the Administrative Tools under Control Panel or simply type in "services.msc" from the command prompt.
Look for the service named "Help And Support". Make sure the start-up type is set to Automatic. Then click on the "play" button on the top of the console to start the service. Hopefully, all should be well.

#2 -
A. Did you get a "Blue Screen Of Death" before this happened? I have seen a case once like that, there was an issue with IDE controller drivers after the owner of the system tried updating the BIOS of the board. Simply getting the right BIOS update fixed this issue.

B. Does the system recognize the CD Drive in the BIOS? If it does, then  try this:
- Boot up the Windows installation normally.
- At a command prompt, enter "diskmgmt.msc" to go into the "Disk Management" console
- In the console that pops up, scroll through the list of disks and drive present,
- If you see  your drive listed but does not have a drive letter assigned to it, simply right click on it and select "Change Drive Letters And Paths"
- Pick the default.
- Hopefully, you are kool from there on.

C.COnfirm that you have properly set the jumper options on the drive itself. Confirm this and try the above steps if you discover the jumper was placed wrongly and the system does not detect it still.

abegi,
i have nothing more to say than that, because i can't advice him to go get a new antivirus because the cddrive is unreadable, and probably there'll also be an antivirus on the system, and am sure he must have used that on the system but no success

try changing the IDE datacable befoe then check the setup and check if the cdrom is detected if not try changing the IDE data cable best of luck