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MTN Customer Care Thread - Phones (106) - Nairaland

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Re: MTN Customer Care Thread by tuns10: 10:44am On Jul 08, 2015
Hello JideSM

Been trying to get through to mtn customer care till i saw this thread.
I subscribed for 750 mb for android but i mistakenly sent the command twice when i did not get a reply on time.
The problem now is dt i have been credited with 1.5gb which i do not want
Please assist me by retrieving 750mb from my android and returning my 2k credit. The number is 07065020931.
thanks.
Re: MTN Customer Care Thread by Skmoda(m): 2:16pm On Jul 08, 2015
Pls i need a better plan on mtn...like family and friend code and all that.
Re: MTN Customer Care Thread by Damjoy(m): 4:04pm On Jul 08, 2015
tayoccu:

We're currently working on reviewing our data rates, we will soon rool out more pocket friendly data plans.

You better do that
Re: MTN Customer Care Thread by bossofallboss(m): 12:04am On Jul 09, 2015
If I SWEAR 4 mtn e go catch dem ooh...poor service nt only dat I loaded card dey removed it jst lyk dat,wthout subscribing 4anytin...tryin 2call dem is nt goin 2ru...
Re: MTN Customer Care Thread by oluadex99(m): 10:48am On Jul 09, 2015
Mtn deduct #20 on my sim every day pls me code to deactivate it, I don call dem tired
Re: MTN Customer Care Thread by JideSM: 1:36pm On Jul 09, 2015
Sorry about the deduction. Which service is it? From which code are you getting the notification. Please send us details (phone number inclusive) via mail.
oluadex99:
Mtn deduct #20 on my sim every day pls me code to deactivate it, I don call dem tired
Re: MTN Customer Care Thread by JideSM: 1:40pm On Jul 09, 2015
Our sincere apologies. Please send your phone number to us via mail. We would like to look into the complaint.
bossofallboss:
If I SWEAR 4 mtn e go catch dem ooh...poor service nt only dat I loaded card dey removed it jst lyk dat,wthout subscribing 4anytin...tryin 2call dem is nt goin 2ru...
Re: MTN Customer Care Thread by wanney: 3:46pm On Jul 09, 2015
It keeps reoccurring at random people call me and without any prior notification MTN deducts my credit for a received call. AND THIS HAS NOTHING TO DO WITH THE NETWORK, BECAUSE THIS PEOPLE CALL ME USING DIFFERENT NETWORKS AND YET MY CREDIT IS BEEN DEBITED. ITS ALARMING BECAUSE THE SAME PEOPLE SAY THEIR CREDIT IS EQUALLY DEDUCTED.
Re: MTN Customer Care Thread by Anthony145(m): 3:54pm On Jul 09, 2015
Please oo what's d latest cheat cuz i don tire to buy data wink

1 Like

Re: MTN Customer Care Thread by bossofallboss(m): 12:09am On Jul 10, 2015
Our sincere apologies. Please send your phone number to us via mail. We would like to look into the complaint. Hw can I email u plz
Re: MTN Customer Care Thread by ibitomisi: 6:07am On Jul 10, 2015
JideSM:


Kindly view the image on pg40 for more details on MTN GoddyBag https://www.nairaland.com/1379574/mtn-customer-care-thread/40
jidesm, #30 was deducted from my account.. I reported the #50 that was deducted earlier, and the lady promised she had unsubscribed me from any plan they might have subscribed me to... Unfortunately, another deduction came up and message sent confirms it to be a weekly deduction. Please, help, my money and I should be unsubscribed
Re: MTN Customer Care Thread by luthorcorp: 10:16am On Jul 10, 2015
jide sm,i hve been trying to subscribe to the jumia bundles and it keep telling me insufficient balance even when i have enough on my balance........help me do it,pls
Re: MTN Customer Care Thread by luthorcorp: 10:19am On Jul 10, 2015
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Re: MTN Customer Care Thread by craise(m): 2:07am On Jul 11, 2015
I received this message from MTNPLAY saying, your learn english weekly subscription has been renewed...please how do i unsubscribe??
Re: MTN Customer Care Thread by jossy26: 7:32am On Jul 11, 2015
can someone explain to me how MTN charges these days? am on mtn zone tarrif plan and lately do not understand the deductions, my BBMIDIM plan for BB10 that usually takes about 2weeks before I exhauust it now finishes in a day, from there they move to my call credit till that also get finished.

this is so annoying and I really wish I could catch one of you guys, mtn and dstv are big pooh, vvery big pooh shity network, bad customer service you guys are thieves
Re: MTN Customer Care Thread by obaeko(m): 8:18am On Jul 11, 2015
Pls, help me unsubscribe from MTN quick facebook. 08069039254
Re: MTN Customer Care Thread by chivick258(m): 10:31pm On Jul 11, 2015
JideSM please i once sent "w" as a sms to 5900 and they gave me 8MB for MTN Music plus. And since then, they have been deducting my money regularly. I tried sending "STOP" to 5900 but the reply i got was "Yello, un-subscription failed due to the end user did not subscribe the products".
This is really freaking me out. Please help me deactivate my sim. My number is 08165890803.
Re: MTN Customer Care Thread by okapiwealth: 7:48pm On Jul 12, 2015
Please I beg you to help me unsubscribe from MTN Facebook Daily. The code they gave isn't working. Please help me out. They're finishing my credit, everyday. My number is: 07030686289.
Re: MTN Customer Care Thread by LOUIS6(m): 12:23am On Jul 13, 2015
chivick258:
JideSM please i once sent "w" as a sms to 5900 and they gave me 8MB for MTN Music plus. And since then, they have been deducting my money regularly. I tried sending "STOP" to 5900 but the reply i got was "Yello, un-subscription failed due to the end user did not subscribe the products".
This is really freaking me out. Please help me deactivate my sim. My number is 08165890803.



Same thing is happening to me right now....

Am afraid to even recharge self...
Re: MTN Customer Care Thread by IbeObinnaB: 6:26am On Jul 13, 2015
almustaphaa:
yello! to unsubscribe mtn facebook daily. dial *510# on the menu u will "contd" written on no. 6. then send 6. u will see a-c settings send d number on it and on d next menu u will see opt out as d last option. send d number allocated to d option. and dats all!![b]yello! to unsubscribe mtn facebook daily. dial *510# on the menu u will "contd" written on no. 6. then send 6. u will see a-c settings send d number on it and on d next menu u will see opt out as d last option. send d number allocated to d option. and dats all!!
almustaphaa:
yello! to unsubscribe mtn facebook daily. dial *510# on the menu u will "contd" written on no. 6. then send 6. u will see a-c settings send d number on it and on d next menu u will see opt out as d last option. send d number allocated to d option. and dats all!![b]yello! to unsubscribe mtn facebook daily. dial *510# on the menu u will "contd" written on no. 6. then send 6. u will see a-c settings send d number on it and on d next menu u will see opt out as d last option. send d number allocated to d option. and dats all!!
almustaphaa:
yello! to unsubscribe mtn facebook daily. dial *510# on the menu u will "contd" written on no. 6. then send 6. u will see a-c settings send d number on it and on d next menu u will see opt out as d last option. send d number allocated to d option. and dats all!![b]yello! to unsubscribe mtn facebook daily. dial *510# on the menu u will "contd" written on no. 6. then send 6. u will see a-c settings send d number on it and on d next menu u will see opt out as d last option. send d number allocated to d option. and dats all!!
.

Yea! Only some little changes, (1) "*510#" will give u options (2) choose "contd" ie option "0" it will give more options. (3) choose "a-c setting opt out" ie option "*"it will give more options . (4) then choose "opt-out" ie option "4". You'll be un_subscribed from face book daily instantly. I just did mine after two weeks of attempting to reach costumer care.
Re: MTN Customer Care Thread by LOUIS6(m): 8:59am On Jul 13, 2015
Hello..... Tayoccu , JideSM


Please i once sent "W" as an SMS to 5900 and they gave me 8MB for MTN Music plus. And since then, they have been deducting my money regularly. I tried sending "STOP" to 5900 but the reply i got was "Yello, un-subscription failed due to the end user did not subscribe the products".
This is really freaking me out. Please help me deactivate my sim. My number is 08062906128 .


Thank you!
Re: MTN Customer Care Thread by Nobody: 4:22pm On Jul 14, 2015
Please, how can I get the free DATA for S620?
Re: MTN Customer Care Thread by Philcool(m): 8:31am On Jul 16, 2015
IbeObinnaB:
[color=#770077][/color].
Yea! Only some little changes, (1) "*510#" will give u options (2) choose "contd" ie option "0" it will give more options. (3) choose "a-c setting opt out" ie option "*"it will give more options . (4) then choose "opt-out" ie option "4". You'll be un_subscribed from face book daily instantly. I just did mine after two weeks of attempting to reach costumer care.
Well, I just did and an onscreen message said My request have been accepted. It didn't come with any other thing. Could this be the end of it?
Re: MTN Customer Care Thread by Infinitikoncept(m): 9:23am On Jul 16, 2015
MTN NEW SCAM METHOD ON BETA TALK
this is the new trick MTN is now using to defraud customers on BETA TALK package especially when you use a browsing phone
After you get the bonus, they keep stealing from me and sending messages of bogus mb usage when I had more than 1GB on my phone yet they keep charging as much for 300+ just this morning alone.
I first noticed that every night when I wake up in the middle of the night all bonus for the day is gone into thin air
I made complaint this morning after its been a week & I got the usual we are sorry for the inconvenience without refund of my card oooo just imagine
then the customer care representative said I should disregard the message sent that they are not charging from my bonus but just sending empty messages then suddenly 400# bonus became zero just within two hours and the only local call I was charged for this morning to a nairalander was #20
but as a sharp guy I saved screenshots so that they can know we now know their tricks because MTN is really a useless service provider
07031021457
Re: MTN Customer Care Thread by LOUIS6(m): 1:35pm On Jul 16, 2015
Infinitikoncept:
MTN NEW SCAM METHOD ON BETA TALK
this is the new trick MTN is now using to defraud customers on BETA TALK package especially when you use a browsing phone
After you get the bonus, they keep stealing from me and sending messages of bogus mb usage when I had more than 1GB on my phone yet they keep charging as much for 300+ just this morning alone.
I first noticed that every night when I wake up in the middle of the night all bonus for the day is gone into thin air
I made complaint this morning after its been a week & I got the usual we are sorry for the inconvenience without refund of my card oooo just imagine
then the customer care representative said I should disregard the message sent that they are not charging from my bonus but just sending empty messages then suddenly 400# bonus became zero just within two hours and the only local call I was charged for this morning to a nairalander was #20
but as a sharp guy I saved screenshots so that they can know we now know their tricks because MTN is really a useless service provider
07031021457


Infact MTN is the most useless service provider ever...


Imagin.. after texting w to 5900 for mtn+... they charged 5naira...


Ever since then, mtn have been swallowing my credit ... Am even afraid to recharge airtime self.


I send STOP to 5900.... but still does not work..


Tried to call customer care... but they won't pick, telling me to wait for about 5 seconds.... before u will know it 5 seconds will turn to 5 hours, dey won't pick ur calls....


If this nonsense continues.... I dont mind porting to other networks
Re: MTN Customer Care Thread by pillarmaria(m): 2:01am On Jul 18, 2015
Good morning bro, i can't browse with my ipulse sim this morning even after using upto #200 during the day, and there is no trace of my having mb.
Name: Eweama Franklin Odinakachi

phone number: 08140066461
Re: MTN Customer Care Thread by donjazet(m): 4:12pm On Jul 18, 2015
Pls can someone remind me of the code for checking data balance for d shared data. Tanks
Re: MTN Customer Care Thread by Deeman87: 6:02pm On Jul 18, 2015
donjazet:
Pls can someone remind me of the code for checking data balance for d shared data. Tanks
dial *461*7#
Re: MTN Customer Care Thread by donjazet(m): 6:58pm On Jul 18, 2015
Deeman87:

dial *461*7#

Tanks
Re: MTN Customer Care Thread by Methylblack(m): 6:58pm On Jul 18, 2015
please deactivate me from the mtnmusicplus subscription...it just keeps on autorenewing itself whenever i load...im fed up...i av sent 'stop' to '5900' thousands times...it keeps on telln me 'unsubscription failed. End user do not subscribe for this'...help me out...my line is 08160602364
Re: MTN Customer Care Thread by Deeman87: 9:44pm On Jul 18, 2015
donjazet:

Tanks
Anyday

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