bankyblue:


What I normally do is to take a photo of those ladies, find out there names and write a email to there head office and copy consumer
protection .........believe me, u will meet another person that really need that job the next day u visit

Don't ever be the resain someone is sacked. Don't ever let that be on your head... 'cause another person go wait for you.

4stylz:


Not all but most of you guys behave as if you own the bank ,always talking to customers anyhow especially the girls wen we know the peanut they take home monthly.

I told one sometime that they are alot of people waiting for her job if she's tired of it. She kept quite.

Hehehe, I'm no banker here sir. Just trying to be fair with my comments here

Bros u Neva see anything ooo na inside unizik Access bank u go see something. Those people can annoy and delay somebody eee.

ibkgab001:
Thunder fire them even at thier head office

I wonder who might have advised them to start that policy ... Very very wrong in 2016
Even ordinary South Africa FNB BANK , you can withdraw money from the ATM without ATM CARD, I just don't know why nothing is working in this country except fraud , kuwaraption and stealing join together

My brother firstbank can do that for you

The same thing happened to me Sometime this year.

My atm card got missing and I went into the banking hall to make a withdrawal. I asked for a withdrawal slip and I was asked "how much are you withdrawing"?

I was taken aback but I answered but they said I can't withdraw less than 150k over the counter.

One of their staff asked me if I had requested for a new atm card and at that point I was furious. I asked that they show me the law or cbn directive stating that all withdrawals of a certain amount must be done via atm.

I told them that the use of atm is ADVISABLE and COMMENDABLE but not COMPULSORY and that nobody can be forced to use it.

By the time I was done with them, they took a slip to their manager to sign and I withdrew my money and walked away.

Nonsense!

I thank you all for ur support I was called this evening ,we had a phone chat with the Head but how ever
A customer want to be repected and understood
A customer want to feel comfortable on his want and nid
A customer want to be valued and appreciated .
politeness and courtsey is key to build a good customer Experience

freeman67:


I have had that experience countless time with many first Bank branches too... there will tell u that if you are not withdrawing more than 100k you should go and use the ATM even when customers have the right to use it or not and I have decided never to use their ATM again becos of an previous bad experiences. In fact In their Gwarimpa branch in Abuja at a period they were not even collecting deposits that is less than 100k cos they said there were renovating. No wonder GTB and upcoming Diamond Bank are getting populated by the day becos of their superb customer care.

Which gtb and diamond is getting it right. If you hear dem tory fear go catch you. Sorry for your ugly experience though but first Bank has been doing fine in my area sha

Adekorya:
Meanwhile, Somewhere in Europe this is happening;

That information is even wrong. 4 tomatoes go for #500.

sobastical:
When they are being paid peanuts and expect a million dollar service from them. Nigeria workers are not motivated by their employers that's why you experience poor service from them. And the few that are calm and giving their best just doing due to connections or whatever they expect from it. Sorry for the discomfort @OP

they r actually pay well, like above 180k for fresh graduates

ishaq062:
My bad exprience with Access bank customer service yesterday. I took a night bus from lagos to abuja when I got a message that I should proceed to kaduna for one or two reason, I have family members living in kaduna but was not having much on me to buy some gift for my brothers and inlaw, so I decided to follow the bus I took from abuja to command junction, after then a keke to kachia Road.

I got to the bank trying to get a withdrawal slip, I could not find one and i approach a lady to ask "may I know where I can find the withdrawal slip" and she said to me don't u have an ATM. She just angrily directed me to another lady, and she too asked me rudely; where is your ATM. I said I was travelling and I ran out of cash and I am in need of money but she told me i can't withdraw with the slip and I should enroll for another ATM. I told her i can't and after that I requested for a transfer form then she directed me to another lady.

The lady @ the transfer deck asked me what kind of phone I am using to which i answered Nokia 206. After some minute of filling the form, I asked her the time I will receive a notification and she said she can't say but it has been done.

MY OBSERVATIONS And REASON FOR PORTING OUT
1. They all lacked politness and courtsey
2. They don't value their customer
3. Non challant attitude
4. Poor customer experience and engagement
5. They all don't care if u stay or leave

it


Virtually all Bank officials in Nigeria are like that. I once had a such ugly experience with GTBank Agbara branch. I'd wanted to make withdrawal on my account when I was told that my BVN hasn't been updated which I quickly supplied them with the necessary info but to my greatest surprise, the information on my BVN doesn't tally with the ones on their database and findings revealed that the error was from them.

To cut it short, I became object of pity to Agbara branch- the customer service attendant - Ademola Ajiboye is a very rude and proud guy who will talk to me like say "shit dey my body". They even asked me to go to my branch for the rectification whereas it can be done from their branch. I wonder how they will expect me to go to Victoria Island simply because of date of birth which can be done in their branch plus the fact that the mistake was from them.

When I discovered that they have made up their mind to make life difficult for me, I proceeded to Lasu Branch where I met with another sadist - he will politely tell you not to expect your money anytime soon.

it took me a very long time before I could get the money our of the account. The most painful part of the story is that I needed the money to take care of a sick relative and all my plea to them was like someone rehearsing "2baba song dancing in d rain".

yungbeef:
don't know about their banking experience, but I HATE them with passion because they only recruit graduates with 2.1. that's all.

You skipped ; "....... not more than 24 years old" .

okuneddie:




which UBA is darling.....when we were serving if u know what corpers call them u go fear cos they always disappoint.....the even did few months ago sef

the one here is okay..if you're complaining of uba have u tried Union bank? I paid #200 before I could deposit...after struggling to pay for like 2 days. Their service is very slow like pregnant snail.

ishaq062:
My bad exprience with Access bank customer service yesterday. I took a night bus from lagos to abuja when I got a message that I should proceed to kaduna for one or two reason, I have family members living in kaduna but was not having much on me to buy some gift for my brothers and inlaw, so I decided to follow the bus I took from abuja to command junction, after then a keke to kachia Road.

I got to the bank trying to get a withdrawal slip, I could not find one and i approach a lady to ask "may I know where I can find the withdrawal slip" and she said to me don't u have an ATM. She just angrily directed me to another lady, and she too asked me rudely; where is your ATM. I said I was travelling and I ran out of cash and I am in need of money but she told me i can't withdraw with the slip and I should enroll for another ATM. I told her i can't and after that I requested for a transfer form then she directed me to another lady.

The lady @ the transfer deck asked me what kind of phone I am using to which i answered Nokia 206. After some minute of filling the form, I asked her the time I will receive a notification and she said she can't say but it has been done.

MY OBSERVATIONS And REASON FOR PORTING OUT
1. They all lacked politness and courtsey
2. They don't value their customer
3. Non challant attitude
4. Poor customer experience and engagement
5. They all don't care if u stay or leave

access & Eco bank lack manners.most pple knows that long time ago they even take unnessesary amount from ur account illegaly.

miketayo:


they r actually pay well, like above 180k for fresh graduates

Sir, that figure is unrealistic to some extent. considering the fact that some are actually employed through HR agents and that figure would be slashed into for places

r2beez:


Which gtb and diamond is getting it right. If you hear dem tory fear go catch you. Sorry for your ugly experience though but first Bank has been doing fine in my area sha

Virtually all Bank officials in Nigeria are like that.
I once had a such ugly experience with GTBank
Agbara branch. I'd wanted to make withdrawal on
my account when I was told that my BVN hasn't
been updated which I quickly supplied them with
the necessary info but to my greatest surprise,
the information on my BVN doesn't tally with the
ones on their database and findings revealed that
the error was from them.
To cut it short, I became object of pity to Agbara
branch- the customer service attendant - Ademola
Ajiboye is a very rude and proud guy who will talk
to me like say "poo dey my body". They even
asked me to go to my branch for the rectification
whereas it can be done from their branch. I
wonder how they will expect me to go to Victoria
Island simply because of date of birth which can
be done in their branch plus the fact that the
mistake was from them.
When I discovered that they have made up their
mind to make life difficult for me, I proceeded to
Lasu Branch where I met with another sadist - he
will politely tell you not to expect your money
anytime soon.
it took me a very long time before I could get the
money our of the account. The most painful part
of the story is that I needed the money to take
care of a sick relative and all my plea to them
was like someone rehearsing "2baba song dancing
in d rain".

GSKing:


The Vision of Access bank is to be the most respected African bank.

There you have it. Next time, just read or stick to only what you know.

Arigatou.

mr i 2 know: access bank does not have vision stop confusing ur self speewin gibberish words it better cbn close scam hall una call bank.am once a victim bt i suprise dem

4stylz:
GtBank is worse; they sing " where is your atm" every time you try to withdraw across the counter..

If they want us to use internet all the time, why have a banking hall? They can as well close all branches and contact their customers via email

Lol @ close all their branches. I totally get their point. Their banking halls are always crowded. They always encourage customers to try other means of transaction to reduce the large crowd to an extent.

Adikam:
mr i 2 know: access bank does not have vision stop confusing ur self speewin gibberish words it better cbn close scam hall una call bank.am once a victim bt i suprise dem

Access bank has no Vision? Fackin' dimwit.

Google is your friend.

rubbish bank. any day I visit their branch at Yenagoa to carryout transactions. I must spend 1hour plus.

yungbeef:
don't know about their banking experience, but I HATE them with passion because they only recruit graduates with 2.1. that's all.

They now recruit graduates with 2.2

bankyblue:


What I normally do is to take a photo of those ladies, find out there names and write a email to there head office and copy consumer
protection .........believe me, u will meet another person that really need that job the next day u visit

You know karma is a bitch....your waterloo awaits you

MrMcJay:
I opened a current account with Access Bank about three weeks ago and I am yet to get either an ATM or cheque book. I was told my references couldn't be verified (despite getting an Access account reference). I supplied another reference and the story is the same. The account is open to deposit, but closed to withdrawals and I put in something substantial in the account, but I don't have access to the funds.

Tomorrow morning, I'll go to Access Bank and inform them that if my account is not operational by Friday, I'll write formally on Monday with my letterhead to close the account. Let them reply me and put their useless reasons in writing and I'll reference it as an example of when slothfulness costs you customers.

Apologies for any inconvenience.. which branch did you go to open the account?

GSKing:

Access bank has no Vision? Fackin' dimwit.
Google is your friend.

mtcheeew

bankyblue:


What I normally do is to take a photo of those ladies, find out there names and write a email to there head office and copy consumer
protection .........believe me, u will meet another person that really need that job the next day u visit

Why not get an atm card, E banking then you'll have no reason to go to the bank.
People like you try to look for reason to complain and show you know your 'right'.
Please use alternative channels and you'll have no reason to complain.

Making the person lose his/her job wouldn't make your own life better.

tailek:
it


Virtually all Bank officials in Nigeria are like that. I once had a such ugly experience with GTBank Agbara branch. I'd wanted to make withdrawal on my account when I was told that my BVN hasn't been updated which I quickly supplied them with the necessary info but to my greatest surprise, the information on my BVN doesn't tally with the ones on their database and findings revealed that the error was from them.

To cut it short, I became object of pity to Agbara branch- the customer service attendant - Ademola Ajiboye is a very rude and proud guy who will talk to me like say "shit dey my body". They even asked me to go to my branch for the rectification whereas it can be done from their branch. I wonder how they will expect me to go to Victoria Island simply because of date of birth which can be done in their branch plus the fact that the mistake was from them.

When I discovered that they have made up their mind to make life difficult for me, I proceeded to Lasu Branch where I met with another sadist - he will politely tell you not to expect your money anytime soon.

it took me a very long time before I could get the money our of the account. The most painful part of the story is that I needed the money to take care of a sick relative and all my plea to them was like someone rehearsing "2baba song dancing in d rain".

Lmao!!
My sister had such experience with gtb.
She Waka tire. Those guys no dey hear for BVN matter o.
To think that what it takes them months to rectify and frustrate the hell out of their customers for is what it takes diamond,firstbank and UBA to do within hours.

sobastical:
When they are being paid peanuts and expect a million dollar service from them. Nigeria workers are not motivated by their employers that's why you experience poor service from them. And the few that are calm and giving their best just doing due to connections or whatever they expect from it. Sorry for the discomfort @OP

Bro how far nah, long time

OP...call contact center and complain...you will see changes...Access Bank dont joke with its customers at all...someone might as well lose their job for this...

sobastical:



Sir, that figure is unrealistic to some extent. considering the fact that some are actually employed through HR agents and that figure would be slashed into for places

i dont get wat u mean.. but my gf recently got a Job dere and they paid 230/m, the only problem is they over work their staffs

Bros.. cardless withdrawer is been done in naija oo..i hv done it personally..
Fidelity bank offers such services..
Please ask questions..

Thank you nd remain blessed..

ibkgab001:
Thunder fire them even at thier head office

I wonder who might have advised them to start that policy ... Very very wrong in 2016
Even ordinary South Africa FNB BANK , you can withdraw money from the ATM without ATM CARD, I just don't know why nothing is working in this country except fraud , kuwaraption and stealing join together

miketayo:


i dont get wat u mean.. but my gf recently got a Job dere and they paid 230/m, the only problem is they over work their staffs

That can happen sir but what about contract staffs, teller and still some who comes through outsourcing agents. These sets of people don't get paid like that, what they get starts from 40k to 80k

bayocanny:
Bro how far nah, long time

I dey boss, often see your comments on USA thread..how every?

ishaq062:
My bad exprience with Access bank customer service yesterday. I took a night bus from lagos to abuja when I got a message that I should proceed to kaduna for one or two reason, I have family members living in kaduna but was not having much on me to buy some gift for my brothers and inlaw, so I decided to follow the bus I took from abuja to command junction, after then a keke to kachia Road.

I got to the bank trying to get a withdrawal slip, I could not find one and i approach a lady to ask "may I know where I can find the withdrawal slip" and she said to me don't u have an ATM. She just angrily directed me to another lady, and she too asked me rudely; where is your ATM. I said I was travelling and I ran out of cash and I am in need of money but she told me i can't withdraw with the slip and I should enroll for another ATM. I told her i can't and after that I requested for a transfer form then she directed me to another lady.

The lady @ the transfer deck asked me what kind of phone I am using to which i answered Nokia 206. After some minute of filling the form, I asked her the time I will receive a notification and she said she can't say but it has been done.

MY OBSERVATIONS And REASON FOR PORTING OUT
1. They all lacked politness and courtsey
2. They don't value their customer
3. Non challant attitude
4. Poor customer experience and engagement
5. They all don't care if u stay or leave

Don't blame the staff: he/she is only entitled to 35k per month.

Sent by ICSL to relieve his colleague who is on leave.