davide470:
Being on the Board of a firm does not mean you work in the firm.

Then again, there is a silent rule in Customer Service; It is not everyone you take on as a client. It is not by force.

And if you all want to close your account in GTBank, please do, the crowd are just too much these days!!!

A company's core values apply to EVERYONE, from the CEO to the entry level hires.

You clearly have no idea what directorship of a firm entails. Or maybe because you are running a mushroom company, and you got some people you know to be listed as directors?

Do you know it is members of TB Joshua's church board who are now in hot water over the Collapse?

As to your comments on the so called silent rule, not all business is a 4 x 4 container where you can blow off disgruntled customers who return with failed spare parts.

Arrogance, disdain and indifference to customers will kill you in the long run.

You think big markets last forever look at Nokia, blackberry, Microsoft and yes samsung. They are all in a steep or gradual decline.

It's BlackBerry's core base still providing a market. I'd the company had been people with the likes of the gtb joker, maybe those customers would have been alienated and black would be well and truly dead

Can we actually dispute the fact that these banks are dubious entities. He just seems too angry to hold back his anger but true is better be said that we are been exploited by these so call banks.

RingimKabir:
#iStandWithElnathan cos it's somehow by force since there's no viable option.

Btw

Is Fidelity Bank soliciting for new customers via text messages? I don't tire for this ATM failure notifications. In fact, I don't even have anything to withdraw!

Veryuseless bank I hate fidelity

franciskaine:
capitalism works with human face dimension to management. I dont agree with you on this, rather than say capitalism, it's a typical Nigerian leadership style of being too strict and indifferent to workers. Amend your ways, your subordinate today may be ur boss tomorrow.

You have been roundly deceived.. here is how it works.. any company that pays tax runs for-profit. in order to derive the most efficient performance from staff, Management creates the HR department.. what HR does is present a "human face" to devise the best environment for workers.. all Management really cares about are Risks, Opportunities and Profits.. CSR is just a social requirement not an obligatory/regulatory one.

If the @angry-twitter Gtbank Customer wanted.. he could go to customer service, he could file a complaint with the necessary agencies or sue if it suits him. there are avenues other than venting like an illiterate on a global online platform. you have options.. NO BE BY FORCE

henrydadon:
different shiit ending up on the front page of nairaland

dude isn't representing gtbank in a good way..

Good customers services matter well alot

for him mind now he will be feeling like a boss

Anything from that lailias blog must reach front page..
The jazz is strong

Being a customer does not give you a right to be rude and obnoxious. A lot of customers in Nigeria are uncouth and the annoying thing is when this same people travel or go to companies with foreign staff they are always polite and well behaved.
It's in Nigeria a customer will throw pure water at a staff, slap a staff, call you a LovePeddler because you refuse to allow them jump the queue and then turn round and shout customer is key.

The man did not even clap back if Na me Don retire and he vomits that shit he would have gotten worse

That director is nice,if na me,,,,he will the story of his life....mumu guy.....so just because you are customer ,you can say trash?...yeye

Sirmuel1:
GTbank? The worst bank in Nigeria with useless workers.

It is not by force!

Sirmuel1:
GTbank? The worst bank in Nigeria with useless workers.

Can you comprehend at all? How's a retired Non-Executive an employee of GTB?

FINgames:

Still trying to see the epicness in the response.

my brother...... u are not the only one...

FINgames:

Still trying to see the epicness in the response.

For "stewpid pheople"..... even a fart, is "Epic"!

Its probably the "Epic retiree" that is writing his own"Epic Obituary"!

Abeg, l nor wan laugh too much, its TGIF!




Lastpage!

Then read my comments properly and Educate yourself, regardless whether retired or resigned, as an ex employee, which am sure still has his pension there should act civil, which brings me back to my comment, that stinking attitude Nigerian bank staffs have is wrong, they only fear you if you have boku money in their bank which is the wrong attitude. he should have referred the guy to customer complaint and tell him sorry this is my personal social media space, it doesn't cost him anything to respond like that. being retired does t mean he should retire his self respect.. never under estimate the power of consumers.

abbey621:


Read the story again,you do understand the meaning of RETIRED? The guy is free to blast anybody he wants!

saintdennis:


Bro u don't get? There's NO DIFFERENCE BETWEEN A BANKS GATEMAN AND ITS CEO OR MEMBERS OF ITS BOARD.

This man spent 8years on its board and only just left today so he's still VERY MUCH CONNECTED To gtb.

And the twitter users comment was aimed @ him and gtb. A rude customer yes but that reply was actually wholesome.

If u do not really appreciate the magnitude of the statement "THERE ARE 20 BANKS IN NIGERIA...it's not by force". Then sorry I can't lecture u.

Next time u feel wronged by a policy, bank, govt or company just remember that statement.

I'm sorry but there's a difference between a gate man and a board member. There's also a great difference between commenting on behalf of a company and commenting based on personal opinion. The man was attacked on his personal page and the fact that he just retired makes it even more appropriate! I'm sure in a more customer centered society it would have raised some eyebrows but in Nigeria forget that crap. The customer behaved in a rude manner and got what he deserved, you don't go to Bill Gate's personal page to register your dissatisfaction with Microsoft, you don't go to the Facebook page of the Vice-Chancellor of Unilag to protest your academic result, there are appropriate channels! Mr. Alli's comment was insensitive but not representative of GTB's policies, it's just an opinion of one man!

yomz1e:
Then read my comments properly and Educate yourself, regardless whether retired or resigned, as an ex employee, which am sure still has his pension there should act civil, which brings me back to my comment, that stinking attitude Nigerian bank staffs have is wrong, they only fear you if you have boku money in their bank which is the wrong attitude. he should have referred the guy to customer complaint and tell him sorry this is my personal social media space, it doesn't cost him anything to respond like that. being retired does t mean he should retire his self respect.. never under estimate the power of consumers.

Can't help but laugh, your comment alone shows you know nothing about the business world or leadership. Once someone retires they are no longer bound to that company, their opinions do not speak for the company neither does their actions! You speak of pension and once again I laugh because it has nothing to do with the discussion. Mr. Alli is entitled to his opinion, on his personal page he has every right to condone or blast anyone he feels like, the customer violated his space and got the appropriate response. Not everyone can be graceful all the time,you do not know what this man is going thru neither did you know his mindset at that particular time, it could happen to anyone so just give it a rest! He is not GTB, his opinion is his alone and not a GTB policy so stop the unfair accusations!

GurlFriend:
Andrew Alli was not in the mood for niceties so he gave a classic retort. Lol

El Nathan. I love his writing but can't stick his guts. Too full of his his ego and struts around throwing his pettiness all over.

Im glad he got served. Again.

everydayperson:


You have been roundly deceived.. here is how it works.. any company that pays tax runs for-profit. in order to derive the most efficient performance from staff, Management creates the HR department.. what HR does is present a "human face" to devise the best environment for workers.. all Management really cares about are Risks, Opportunities and Profits.. CSR is just a social requirement not an obligatory/regulatory one.

If the @angry-twitter Gtbank Customer wanted.. he could go to customer service, he could file a complaint with the necessary agencies or sue if it suits him. there are avenues other than venting like an illiterate on a global online platform. you have options.. NO BE BY FORCE

and the man who had occupied such important position in the bank should know beta. His response makes him no different from the guy he tries to ridicule. Do you think this would av made front page if he had responded more politely?

You don't know me bredren, but I can assure you I have been in customer services for over a decade and what we are thought is neve be rude to customers whether you at work or not, you are the face of the company, if everyone leaves GTB am sure GTB would call him in and ask him to apologise, the best way to hurt a business man is take away his money. And for your info, I might not be in business world but if I was I won't treat my customers with disdain attitude. Am sure GTB doesn't appreciate such advertisement ..IS it By force... I can imagine other banks cashing in on this ... we are the listening banks . Don't bank with 'is it by force bank.. '. Your competitors looks for things like this to gain competitive advantage, I know because am in PR any blemish and your reputation is in ruins, and this El Nathan guy is not someone the bank wants bad publicity from. So let this issue now lie.. I want to watch the football

abbey621:

Can't help but laugh, your comment alone shows you know nothing about the business world or leadership. Once someone retires they are no longer bound to that company, their opinions do not speak for the company neither does their actions! You speak of pension and once again I laugh because it has nothing to do with the discussion. Mr. Alli is entitled to his opinion, on his personal page he has every right to condone or blast anyone he feels like, the customer violated his space and got the appropriate response. Not everyone can be graceful all the time,you do not know what this man is going thru neither did you know his mindset at that particular time, it could happen to anyone so just give it a rest! He is not GTB, his opinion is his alone and not a GTB policy so stop the unfair accusations!

Can a good samaritan please point out the epicness of the directors reply??....

RingimKabir:
#iStandWithElnathan cos it's somehow by force since there's no viable option.

Btw

Is Fidelity Bank soliciting for new customers via text messages? I don't tire for this ATM failure notifications. In fact, I don't even have anything to withdraw!

My dear,I thought it was jx me..infact i was even complainin abou it dis evenin..shishi i no get 4 dah acct..i feel like callin deir call agents 2 stop d msgs..but I no see excess airtime 2 waste

franciskaine:
and the man who had occupied such important position in the bank should know beta. His response makes him no different from the guy he tries to ridicule. Do you think this would av made front page if he had responded more politely?

Well both are wrong but the most important thing to note in all this is etiquette.. no matter how frustrated one is with service delivery - which happens globally, maintain a calm and respectable composition and deliver your message, if that does not work.. carry your business elsewhere.. guess who suffers in the end - right.. the Bank. so yes I support the person who displayed better etiquette of the two.

abbey621:


I'm sorry but there's a difference between a gate man and a board member. There's also a great difference between commenting on behalf of a company and commenting based on personal opinion. The man was attacked on his personal page and the fact that he just retired makes it even more appropriate! [b]I'm sure in a more customer centered society it would have raised some eyebrows but in Nigeria forget that crap. [/b]The customer behaved in a rude manner and got what he deserved, you don't go to Bill Gate's personal page to register your dissatisfaction with Microsoft, you don't go to the Facebook page of the Vice-Chancellor of Unilag to protest your academic result, there are appropriate channels! Mr. Alli's comment was insensitive but not representative of GTB's policies, it's just an opinion of one man!

Per d bolded that is my point! What I'm pointing out is gtb is supposed to immediately tweet that the views does not represent that of gtb but they won't cos majority are sheep!

Sorry bro but I don't think u read a finance related course or else u would understand the gateman-ceo example.

But lemme break it down: a gateman of gtb and the CEO both project the image of gtb...they are brand ambassadors.

If that gateman does something (maybe assaults a neighbour) even tho the event occured outside the office gtb will still be connected via the news headline GTB STAFF CHARGED FOR ASSAULT.

Gtb will then swiftly state he's 3rd party bla bla and gtb frowns @ violence bla bla and he has subsequently been laid off.

Look bro I won't go deep into this mr alli ish all I can tell u is in saner climes gtb would be reeling and their p.r team would get to work ensuring the public perception n corporate image remains solid.

But sadly nigeria isn't there yet

Well said and nice analogy! Couldn't agree more it's all about the image in business world, I want your business and I know how competitive it is,you suppose to calm your irate customers and not antagonised them further. THe guy using the F word is wrong clearly, but I wonder if the retired BOD would have reacted if he was still been fed by GTB.. ? Sadly correct we are not on that level yet, .. Let's put this to a test ,remove all our savings from GTB, I can guarantee you GTB will voice out and put a disclaimer out. Is that not what th black activist did in Rosa Parks case, stopped using the bus and it crippled the bus company's profit, they quickly changed their views .. Like I said never underestimate the power of your consumers

saintdennis:


Per d bolded that is my point! What I'm pointing out is gtb is supposed to immediately tweet that the views does not represent that of gtb but they won't cos majority are sheep!

Sorry bro but I don't think u read a finance related course or else u would understand the gateman-ceo example.

But lemme break it down: a gateman of gtb and the CEO both project the image of gtb...they are brand ambassadors.

If that gateman does something (maybe assaults a neighbour) even tho the event occured outside the office gtb will still be connected via the news headline GTB STAFF CHARGED FOR ASSAULT.

Gtb will then swiftly state he's 3rd party bla bla and gtb frowns @ violence bla bla and he has subsequently been laid off.

Look bro I won't go deep into this mr alli ish all I can tell u is in saner climes gtb would be reeling and their p.r team would get to work ensuring the public perception n corporate image remains solid.

But sadly nigeria isn't there yet

pythonkid:


As in serious oh

As early as 9am on monday, I wan go close the account. I go first para give every staff wey I go meet!

saintdennis:


Per d bolded that is my point! What I'm pointing out is gtb is supposed to immediately tweet that the views does not represent that of gtb but they won't cos majority are sheep!

Sorry bro but I don't think u read a finance related course or else u would understand the gateman-ceo example.

But lemme break it down: a gateman of gtb and the CEO both project the image of gtb...they are brand ambassadors.

If that gateman does something (maybe assaults a neighbour) even tho the event occured outside the office gtb will still be connected via the news headline GTB STAFF CHARGED FOR ASSAULT.

Gtb will then swiftly state he's 3rd party bla bla and gtb frowns @ violence bla bla and he has subsequently been laid off.

Look bro I won't go deep into this mr alli ish all I can tell u is in saner climes gtb would be reeling and their p.r team would get to work ensuring the public perception n corporate image remains solid.

But sadly nigeria isn't there yet

Not only do I have two MBAs but I currently manage over 30 individuals. My day to day activities includes meetings with various levels of leadership such as AVP's and VP's of several departments/companies. If I wasn't in corporate America, I'd probably be teaching business courses in one of the universities. Now enough about me, let me point out your errors! Firstly, the responsibilities of a board member and a gate-man are not the same because most times board members are elected not hired. You can fire a gate-man at any point in time but a board member not so easily! In addition, I think you are only looking at things from a business point of view and not personal which is wrong, we must look at things objectively not with bias. Mr. Alli just retired from the board, he no longer represents GTB so he is free to condone or blast anyone he chooses. Now the customer in question is not enough for GTB to get involved, if the issue escalates then I'm sure their PR team would come out with a statement/apology but for now they won't as Mr. Alli no longer represents them. Finally, by supporting the customer's actions you are directly encouraging such behaviors in the future, there are appropriate channels for such discourse not a personal social media account. This is equivalent to a customer showing up at Mr. Alli's home and registering his or her displeasure at GTB's services, this is wrong and one can easily understand why Mr. Alli chose to respond in such a manner, perhaps if he still held the position he would have kept shut. Like I said earlier in a more advanced country, it would probably be more news worthy but in Nigeria everybody is angry including board members

yomz1e:
You don't know me bredren, but I can assure you I have been in customer services for over a decade and what we are thought is neve be rude to customers whether you at work or not, you are the face of the company, if everyone leaves GTB am sure GTB would call him in and ask him to apologise, the best way to hurt a business man is take away his money. And for your info, I might not be in business world but if I was I won't treat my customers with disdain attitude. Am sure GTB doesn't appreciate such advertisement ..IS it By force... I can imagine other banks cashing in on this ... we are the listening banks . Don't bank with 'is it by force bank.. '. Your competitors looks for things like this to gain competitive advantage, I know because am in PR any blemish and your reputation is in ruins, and this El Nathan guy is not someone the bank wants bad publicity from. So let this issue now lie.. I want to watch the football

Stop being so dramatic, GTB is one of the biggest banks in Nigeria and one comment is not going to be their end!

Bankers no get joy o. He didn't even deny stealing from customers. Honestly, all banks do anyway

abbey621:


Not only do I have two MBAs but I currently manage over 30 individuals. My day to day activities includes meetings with various levels of leadership such as AVP's and VP's of several departments/companies. If I wasn't in corporate America, I'd probably be teaching business courses in one of the universities. Now enough about me, let me point out your errors! Firstly, the responsibilities of a board member and a gate-man are not the same because most times board members are elected not hired. You can fire a gate-man at any point in time but a board member not so easily! In addition, I think you are only looking at things from a business point of view and not personal which is wrong, we must look at things objectively not with bias. Mr. Alli just retired from the board, he no longer represents GTB so he is free to condone or blast anyone he chooses. Now the customer in question is not enough for GTB to get involved, if the issue escalates then I'm sure their PR team would come out with a statement/apology but for now they won't as Mr. Alli no longer represents them. Finally, by supporting the customer's actions you are directly encouraging such behaviors in the future, there are appropriate channels for such discourse not a personal social media account. This is equivalent to a customer showing up at Mr. Alli's home and registering his or her displeasure at GTB's services, this is wrong and one can easily understand why Mr. Alli chose to respond in such a manner, perhaps if he still held the position he would have kept shut. Like I said earlier in a more advanced country, it would probably be more news worthy but in Nigeria everybody is angry including board members

Oga boss i'm a finance man... of course I know the difference btw a gate man's job description and a ceo's. But BOTH ARE BRAND AMBASSADORS in every way. Or do u dispute the analogy I put forward earlier.

Mr alli is no longer a member of the board and obviously is free to say whatever he likes.

Thank GOD u in obodo america are u telling me If ur ex-employee makes such a statement on twitter which directly relates to ur firm you would just ignore it? I doubt that.

I never said his views represents that of gtb but his response to that tweet could (especially In obodo america) be construed as being the disposition of other serving board members and that's not good for a companies corporate image.

Infact with the way americans like aproko ehn it would make the local news headlines @ least even a bored columnist would quickly get to work on it, But in naija all people wanna hear is buhari did this, Buhari did that.

Anyway Let's agree to disagree?

Nothing dramatic about this, wars have been started by mare words, companies have folded because of a phrase, government have been overthrown on words.. Hence the bible saying , Proverbs 21:23- "Whoever guards his mouth and tongue Keeps his soul from troubles. I agree with saint Dennis, am surprise someone like you who with all these accolades and in US should know better. we are not saying what Nathan did was correct , but I expect a person of Mr Ali calibre to either ignore , block, or delete, the comment , he's response indirectly drag GTB into the situation as an ex BOD. Headlines will be GTB BOD tells customer it's not by force to bank with GTB..

Am UK based, when Gordon Brown labelled a woman a biggot while he was still the PM, he was hounded, Out of office and his party voted him out, so is The Labour leader now, because he words on Brexit has lost vote of confidence. Anyways .. Am not surprise America'S customer service is abysmal so I can relate to what you saying ;

henrydadon:
different shiit ending up on the front page of nairaland

dude isn't representing gtbank in a good way..

Good customers services matter well alot

for him mind now he will be feeling like a boss

A lot of these people who don't get positions by merit bit by connections

If feels because he has retired he can say whatever forgetting he still represents the brand

everydayperson:


Well both are wrong but the most important thing to note in all this is etiquette.. no matter how frustrated one is with service delivery - which happens globally, maintain a calm and respectable composition and deliver your message, if that does not work.. carry your business elsewhere.. guess who suffers in the end - right.. the Bank. so yes I support the person who displayed better etiquette of the two.

you just spoke like everyday person. Nice!

tizblink:
Hello hell
Another SocialMedia drama

what is the full meaning of lol?
oya ansa

kayalla:


what is the full meaning of lol?
oya ansa

Lol!
You ain't asking me vhat, shey?

Lol is what it is na