I can't count the total amount of money I have lost through auto-renewal subscription. Sometimes I forget to turn it off and my airtime gets deducted when I didn't mean to subscribe again. I know a lot of people can relate with this. Don't you guys think auto-renewal should be turned OFF by default. Any subscriber who wants auto-renewal should then activate it himself. It seems there is currently no way to turn off auto-renewal permanently. Each new subscription turns it ON again after turning it OFF previously, and this makes it quite easy to forget turning it OFF after each new subscription. I think the mobile networks have designed it this way to rob subscribers heavily.

Their is a provision for stopping auto renewal personally I like auto renewal

It was supposed to be for convenience.
1. you don't have to resubscribe everytime
2. you don't get disconnected in the middle of something important
3. unused data is rolled over.

NB: you are also warned 2 days prior that your subscription will soon expire, and you would be advised to cancel auto renewal if u don't wish to renew ur sub. for MTN it is usually something like sending "NO103" to 131.

I understand it is when u do N200 sub for the day and by tomorrow they collect another N200 you have planned to make calls with

The two guys above me stole my Auto FTC feature

Shame on you

It is day light robbery.

I can relate bro
it should be Turn off by default..
its so unfortunate that this mobile networks are here to rip us off our hard earn money.

may federal govt fine fall on them!

very annoying seriously!

that's why i use one sim to browse the internet and the other for calls. anything that makes me recharge on it, i know its for browsing. so they can auto-renew if they like.

its totally uncool tho.

One word @OP.......Be Vigilant!!

From time immemorial. Glo is refusing to load full Nairaland page

No! Becos Its Optional. U Can Turn It Off

All this network provider are thieves, I subscribed Glo N500, when I exhaust it... I load a N1000 with the intention of subing 1k... immediately I recharged that's how they took my 5h in the name of auto renewal... even when I know I've turned it off before... call those thieves and they have nothing to do about....
that sh't should be stop

[quote author=uamose post=65020958]I can relate bro
it should be Turn off by default[/quote supported

It's a day time robbery..They should scrap it.
It's hard to stop auto renewal in sum network like MTN..You have to call customer care to stop it from there office.

It's Broad day light Robbery... This Auto updates was one of the reasons NCC Fined MTN 3 years ago and they still haven't learnt from it.. MTN in particular are wicked thieves taking advantage of many Nigerian's gullibility

You can cancel it..
But it can't be done by default...

Credit balance mostly in 3 digits. Auto renewal cancels by default

You are on point jare.

Not only auto renewal ...what of voice message?

'if you would like to drop a voice message please stay on the line'?

You are quite right bro. Auto renewal should be completely turned off, and when a subscribers data finished there should be a notification asking him or her if they want it renewed.

bidemz:
One word @OP.......Be Vigilant!!

Be Warned! Don't fall a Victim

In December, I had two separate data packages running concurrently because of the aimless autorenewal feature.

Upon calling MTN customer care, it became evident that they're aware of the difficulty that customers go through as a result but they'd rather fold their arms and smile to the bank to reap from where they did not sow.

I made it clear to them that they should not claim to be surprised when thunder from above strikes them after riding to the top on the backs of those who give out hard-earned resources to support their business.

Needless to say, I shifted from the expensive and poor data and call service of MTN to the just as expensive but excellent data and call service of Etisalat.

Anto borrow na hin de vex me pass

Auto renewal is very important. I work in a telco and I can tell u how important it is.

Same you complaining that it shld be turned off, others complain about how they opted out their data plan, forgot to roll over and they lost their data.

A customer came to my office, complaining bout how he lost close to 55gig data, all becos he forgot to roll it over. Despite the warning sms he got, bout his data. Checks on his line showed that he actually opted out by himself.

martyns303:
It was supposed to be for convenience.
1. you don't have to resubscribe everytime
2. you don't get disconnected in the middle of something important
3. unused data is rolled over.

NB: you are also warned 2 days prior that your subscription will soon expire, and you would be advised to cancel auto renewal if u don't wish to renew ur sub. for MTN it is usually something like sending "NO103" to 131.

I understand it is when u do N200 sub for the day and by tomorrow they collect another N200 you have planned to make calls with

lols... ds ur last paragraph na im be d koko

sorextee:
Auto renewal is very important. I work in a telco and I can tell u how important it is.

Tell me how important is the crap? how would like I brought my product to your house, even when you're not around... I dropped it on your doorstep.. then get in your house and take any money I see.. isn't that stealing?

How is you, forgetting to turn off auto subscription be blamed on the provider?

Anything sha o push blame

Offpoint:

Tell me how important is the crap? how would like I brought my product to your house, even when you're not around... I dropped it on your doorstep.. then get in your house and take any money I see.. isn't that stealing?

your name is truly 'offpoint'. Your argument is truly off the point.

In the scenario you just illustrated, you are totally wrong.

Auto subscription is like you telling the guy where to take the key and take the money for the gift, so far you didn't disable it!

There is an option for you to stop it but you didn't.

So, you can't blame the delivery man for taking the key where you asked him to and taking his money, when you didn't keep your keys away from him!

Ohammadike:
Their is a provision for stopping auto renewal personally I like auto renewal

It shouldn't have been default setting.

SLIDEwaxie:
your name is truly 'offpoint'. Your argument is truly off the point.

In the scenario you just illustrated, you are totally wrong.

Auto subscription is like you telling the guy where to take the key and take the money for the gift, so far you didn't disable it!

There is an option for you to stop it but you didn't.

So, you can't blame the delivery man for taking the key where you asked him to and taking his money, when you didn't keep your keys away from him!

lol at *Gift* how the hell is a product you forcefully delivered to me a gift?
Why the hell would you active it for me in the first place? why don't let it be optional? why the hell would you keep activating it back each time I purchased the data? why won't notify me that you're about delivering my goods?
Dude I know it's from part of the money you're feeding yourself that's why you're defending "Your partners in crime"