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Lagos State Breaks New Grounds In Vehicle Administration With One-stop Centre. - Politics - Nairaland

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Lagos State Breaks New Grounds In Vehicle Administration With One-stop Centre. by EkoAtlantic: 10:48am On May 24, 2013
FRIDAY, 24 MAY 2013 00:00 BY TAIWO HASSAN


THE  Lagos State Motor Vehicle Administration Agency (MVAA), recently named the “Most Re-engineered-for- Service Agency in the Federation” for 2012, is set to break new grounds in vehicle administration in Nigeria with the introduction of a new user-friendly product and a state-of-the-art service.

The product is the Temporary Vehicle Tag (TVT) scheme whilst the state-of-the-art service is the One-Stop Centre for vehicle licensing and documentation in the state.

The MVAA One-Stop Centre is designed to provide all the services and products of the Agency from a single and highly efficient point.

At the Centre, which will run on e-commerce environment, a customer will be able to start and complete virtually all transactions relating to motor and driver products and services without leaving the building.


Lagos State Commissioner for Transportation, Kayode Opeifa, confirmed the impending launch of the One-Stop Centre during the ministry’s Ministerial Press Briefing held at the State Secretariat, Alausa last week.

The pioneer MVAA One-Stop Centre is located strategically within the Oshodi bus terminus hub for easy accessibility. It is the first of its type in Nigeria and the West African sub-region.

The MVAA plans to build a One-Stop Centre in each of the state’s five five Divisions.

The Centre will reduce the heavy customer traffic at MVAA’s 46 Vehicle Licensing, Driver’s License Centres and Rider’s Card Issuing Centres which are strategically located across the states.
The centres will continue to dispense services to customers.

All MVAA partners in the service delivery chain such as Courteville Business Solutions (AUTO-NET products), designated Banks, the Federal Road Safety Commission (FRSC), the Vehicle Inspection Service (VIS), the Driver’s Institute and others, will have their offices located within the One-Stop Centre in a sequential arrangement which ensures that customers are able to move seamlessly through the various transaction stages.

The services will be dispensed from purpose-built cubicles in sequential order thus saving time and improving the efficiency of the process.

Customers and applicants will, for example, be able to obtain registration forms, complete the forms, make payments, undergo driving tests, have their data captured, renew their vehicle papers and undergo other screening requirements within the One-Stop Centre

According to the MVAA, well-trained personnel will ensure that customers are guided through their transactions from the screening of documents at the reception areas to the final point at every stage of the process.

MVAA’s products and services will remain available to ??Vehicle Licensing Stations, eleven Drivers’ Licence Centres, eight[8] Rider’s Card Issuing Centres and 18 Dealer’s Licence Zonal Offices as well as Independent Outlets and partner Banks (for renewal of vehicle/hackney licences).

Consistent with its pace-setting culture and exceptional competence in service delivery, the Lagos State MVAA is introducing the Temporary Vehicle Tag (TVT) to serve as a veritable and approved identification for vehicles pending their full registration. The concept will allow the capturing of the data of such vehicles on the state’s robust vehicle database thus guaranteeing that tagged vehicles can be tracked in the event of security challenges, including theft.

The introduction of the TVT derives essentially from the State Government’s  resolve to ease the pains of vehicle owners due to the delay they often experience in obtaining Customs papers necessary for full vehicle registration.

The Temporary Vehicle Tag (TVT) will be issued to applicants, sequel to the fulfillment of all approved registration conditions and requirements, EXCEPT the production of Custom Duty Card.

The TVT registration document carries a validity period of 30 days from the issuing date, in the first instance.

Permanent Secretary, LSMVAA, Mr Akin Hanson said of the TVT during an interview on the SERVICOM Customer Service Award to the Agency: “It is the practice in most developed and a few developing countries.

When a vehicle is purchased and before all the necessary documents are ready, it is the TVT that provides opportunity for the registration of such new vehicle to a certain level. With this arrangement, the items that may not be ready are the number plate and the vehicle licence.

You can buy your vehicle, obtain TVT while waiting for the Customs papers instead of leaving the car somewhere at the risk of being stolen. You can get insurance with the TVT for 30 days, renewable for another 30 days after which a renewal will lapse. A vehicle can be bought today and used for a wedding the next day. The TVT arrangement is backed by law.”
http://www.ngrguardiannews.com/index.php?option=com_content&view=article&id=122516:lagos-state-breaks-new-grounds-in-vehicle-administration-with-one-stop-centre&catid=100:auto-wheels&Itemid=605

Re: Lagos State Breaks New Grounds In Vehicle Administration With One-stop Centre. by omosexy1: 11:40am On May 24, 2013
I think we are getting confused with the plans from the actuals. What we want is actuals and no more plans. Fashola should guide his commissioners from rushing to the media with plans just like he told all civil servants to avoid talking to the media. This is getting confusing. I know that in Nigeria, government would plan and fail and then blame. So we should adopt another approach, complete and blow your trumpet.
Re: Lagos State Breaks New Grounds In Vehicle Administration With One-stop Centre. by EkoIle1: 4:40pm On May 24, 2013
You can buy your vehicle, obtain TVT while waiting for the Customs papers instead of leaving the car somewhere at the risk of being stolen. You can get insurance with the TVT for 30 days, renewable for another 30 days after which a renewal will lapse. A vehicle can be bought today and used for a wedding the next day. The TVT arrangement is backed by law.”



Very impressive.


This is what we want from pubic administrators, this is how we advance as a society, we need leaders with good vision, creativity and innovations and this is what these Alausa guys display everyday.

Re: Lagos State Breaks New Grounds In Vehicle Administration With One-stop Centre. by Nobody: 6:16pm On May 24, 2013
center of Excellence indeed. cool

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