Few weeks ago, i called Customer Service a Myth in most organisations. I got a contributor on my blog, and here is what she has to share as her experience.
You can leave comments after reading her story on http://customerserviceintervention..com/, and you can also send in your stories for publication.
The objective is to try and create an awareness and say NO to poor service delivery! We pay for this service, and it should be done right! (also, this does not mean disrespecting customer service providers)


CSI, I really hope this is published, cos I am sitting down at my office, typing this mail and really seething in anger.
Recently, I have been getting these annoying sms' from XYZ saying that I have not registered my line as per the NCC regulation, so I decided to go find out what the problem was as I had registered my line the first month NCC mentioned it (which is over two years ago)
I went to XYZ on Adeola Odeku as it is close to my house, first I thought it was a mix up and they would tell me to go, but some ill mannered lady tells me
'go and sit down with the other people there, they all came to register like you'
I was shocked at her hostility, but I complied.
Then some elderly many walks up to her from his seat and complains that he has been sitting for a while now, to which she responded 'have you filled out a form?'
of course the old man was not informed that he had to, so after much drama she gave him a form and he went back to fill it.
I took this as a cue and went back to ask if I would have to fill one out as well, as I had registered before, and her reply was 'if you dont fill out a form, how will I know your details?'
At this point my patience was already wearing thin , so I snapped at her. I told her I had watched her be rude and not give people the right information for the past thirty minutes, and I was not going to take it from her. She told me I could go to another branch if I had a problem with her service!
At this point, other irritated customers joined me, and started expressing their disgust at her attitude.
Guess what? No manager came to scold her (maybe she is ogas girlfriend) and she was the only one attending to us all. She took probably a pee break, and came back when she felt like it!
I am still very mad as I type this, a colleague of mine said maybe she is overworked and frustrated, but seriously how is that my business?
Just appalled at the service we get in this country, and I had a similar one at the airport ....maybe I will send that one another day.

Please Intervene o!

follow us on twitter : @service_talks