Cutiekatty:
How do i send data to another mtn user?

Hi Cutiekatty, please visit https://mtnbusiness.com.ng/sme/datashare/faqs for details on MTN SME Data Share

Horduncee:
Morning here. Please, I have a sim that I can't cut into nano. If I do, I'll cut out the sensitive part. Now, I think I have to retrieve the sim. Unfortunately, I don't have any valid id card. So now, my question is what kind of affidavit do I need?

Hi Horduncee, Please visit the nearest MTN Walk-in centre to retrieve the line. The requirements for Welcome back include:
1. A Welcome Back Form (to be filled in the office)
2. SIM certificate (PUK Number)
3. Three (3) frequently-dialed numbers
4. Valid means of Identification
5. Correct SIM registration details

Kindly note that Valid Means of Identification for welcome back include:
1. International Passport
2. Valid National Driver’s License
3. National Voters Card
4. National Identity Card
5. NIMC Slip
6. Police and Military Identity Card
7. Valid Student Identity Card
8. Sworn Affidavit

Naruto2:
I used to receive 4g on my tecno cx but now it doesn't show only 3g. What should I do.

Hi Naruto2, so sorry for the inconvenience. Please provide your mobile number via E-mail message for checks. Regards

vitmax:
Good day, please how do I activate my voice mail??
The normal route ain't working

Hi vitmax, the service is no longer available. Regards

hi,this problem is strange, when i browse, mtn usually bill me from my call bonus,then when the call bonus finishes, then billing continues from data Bundle

ddjay:
hi,this problem is strange, when i browse, mtn usually bill me from my call bonus,then when the call bonus finishes, then billing continues from data Bundle

Hi ddjay, Bonus airtime takes priority over active Data bundle. All chargeable activities (data,sms,calls) are billed first from bonus airtime. Please send your mobile number via E-mail message if you need more clarification.

JideSM:



Hi Naruto2, so sorry for the inconvenience. Please provide your mobile number via E-mail message for checks. Regards

Sorry which email

JideSM:


Hi vitmax, the service is no longer available. Regards

Thanks

Naruto2:

Sorry which email

Just click on my profile then select Send E-Mail Message To JideSM

JideSM:


Just click on my profile then select Send E-Mail Message To JideShM

Done that

Happy New Month to all in the House!!
Pls Mr. Jide I need you to come to my rescue my man line has DND provisioned on it and it blocking all my third-party SMS I have tried deactivating it severally but to no avail o, as I can't access bulk sms anymore pls what can I do now?, And is it possible to help me out in getting some of the hanging message as there is a particular important message that was sent to the line yesterday which is still less than 24hrs through bulk sms I need you to help me access it. Thank you.

kilogan:
Happy New Month to all in the House!!
Pls Mr. Jide I need you to come to my rescue my man line has DND provisioned on it and it blocking all my third-party SMS I have tried deactivating it severally but to no avail o, as I can't access bulk sms anymore pls what can I do now?, And is it possible to help me out in getting some of the hanging message as there is a particular important message that was sent to the line yesterday which is still less than 24hrs through bulk sms I need you to help me access it. Thank you.

Hi kilogan, happy new month to you too. Have you tried sending ALLOW to 2442 to deactivate the DND service? if yes, i'll appreciate if you can send me your mobile number via the E-mail message to enable me look into this. Regards

Hello jide,
I noticed that my data don't last more than a week anytime I subscribed. I have been quiet for sometime ,but this has gotten to the level that I can no longer absolve and that's the reason why i am here to lodge my complaint.Kindly look into this and remember I have been your loyal customer for the past 13yrs .

Hello @jideSM,
I tried to recharge my line through VTU. in the process I recharged a wrong number instead of my number. Is there anything you can do about it? Please help!

Hi, Jide I have been sending you emails but no reply..

JideSM:



Hi kilogan, happy new month to you too. Have you tried sending ALLOW to 2442 to deactivate the DND service? if yes, i'll appreciate if you can send me your mobile number via the E-mail message to enable me look into this. Regards

What is the validity period for MTN VTU BONUS?

breadtom:
Hello jide,
I noticed that my data don't last more than a week anytime I subscribed. I have been quiet for sometime ,but this has gotten to the level that I can no longer absolve and that's the reason why i am here to lodge my complaint.Kindly look into this and remember I have been your loyal customer for the past 13yrs .

Hi breadtom, so sorry for the inconvenience. Kindly provide your mobile number and device type via the E-mail message to enable me assist. Regards

salegella:
Hello @jideSM,
I tried to recharge my line through VTU. in the process I recharged a wrong number instead of my number. Is there anything you can do about it? Please help!

Hi salegella, apologies for the inconvenience. Kindly send your mobile number, wrong number, amount and reference ID via E-mail message to enable look into it. Regards

Whistleblower2:


What is the validity period for MTN VTU BONUS?

Hi Whistleblower2, the bonus is no longer applicable. Regards

Naruto2:
Hi, Jide I have been sending you emails but no reply..

Hi Naruto2, please check your email.

JideSM:


Hi Naruto2, please check your email.

Thanks so much

Hello,

I used MyMtnApp to transfer #5,000 airtime on Wednesday 29th 2018. It wasn't successful, the airtime was deducted and has not been refunded since then.

I have also made several calls but the agents seem clueless. Can you please look into this?

please can one re-register an already registered SIM if a wrong detail is used in d first registration

Hello Jide,

I subscribed for one week data plan on my pulse line and 1000 naira was deducted from my credit balance but the data has not reflected on my data balance.

Its been over 24hrs already ànd the 1000naira credit hasn't been returned nor the data credited. Kindly assist. Thanks.

Hi JideSM

I subscribed to mtn weekly plan with *131*105# and 1000 naira was deducted from my account whereas I wasn't credited with the mb.

JideSM:



Hi Whistleblower2, the bonus is no longer applicable. Regards

Some Sims are still getting it

Hello Jide

Please why are you not replying enquiries?

I can see that you've been online today.

Benirose:
Hello,

I used MyMtnApp to transfer #5,000 airtime on Wednesday 29th 2018. It wasn't successful, the airtime was deducted and has not been refunded since then.

I have also made several calls but the agents seem clueless. Can you please look into this?

Hi Benirose, so sorry for the inconvenience. Please send your mobile number via email message to enable me look into this. Regards

unique545:
please can one re-register an already registered SIM if a wrong detail is used in d first registration

Hi unique545, yes please. Kindly visit the nearest MTN Walk-in centre for assistance. Regards

Can L.G.A identification certificate be used in doing welcome back

geegee13:
Hello Jide,

I subscribed for one week data plan on my pulse line and 1000 naira was deducted from my credit balance but the data has not reflected on my data balance.

Its been over 24hrs already ànd the 1000naira credit hasn't been returned nor the data credited. Kindly assist. Thanks.

Hi geegee13, apologies for the inconvenience you may have experienced. Kindly send your mobile number via E-mail message for checks. Regards