daylae: that's why i love my GTB.

ukcars:

There is nothing interesting in someone being sacked

ukcars:

There is nothing interesting in someone being sacked

AjanleKoko: It was wrong of UBA to fire that employee in my view.

It's not just about sacking someone. Companies in Nigeria need to do a lot more to train their staff on customer service.
This one sounds like eye service/scape-goating to me. It's not only about paying people lots of money, but instilling the right attitude through training in the employees. That one person was sacked does not mean someone else will not do worse next time. Even worse, it reinforces a negative attitude in the other staff members.

Punitive action is fine, but not firing. Are they going to fire someone every time there is a complaint? Why not be proactive and train employees, develop customer service KPIs, and monitor the customer interfaces for compliance?
Typical Naija draconian approach

ukcars:

There is nothing interesting in someone being sacked

ukcars:

There is nothing interesting in someone being sacked

claremont: UBA is not the only bank in Nigeria. If a customer is having a problem with the services been provided at UBA, then you can simply open an account in another bank. The way this issue was handled by the customer in question shows a high level of vindictiveness and witch-hunting.

The fact of the matter is that sacking the alleged staff is not going to automatically improve services in the bank. On the contrary, it may actually reveal the draconian management style which the bank uses to manage its employees. The behaviour of the employee is a reflection of the behaviour of his management.

Someone has just lost their job thereby rendering an entire family hungry, and the whole of Nairaland are high-fiving themselves for a job well done. We lack empathy in Nigeria abeg!

playstation:

That advert is not done directly on CNN, its done on dstv, they are only viewed when you are in nigeria, Dstv uses the advert time of any other CNN advert to show UBA advert but its always in time with the main advert CNN is doing at that particular time.

doopsy: How can people rejoice over a person been sacked..what on earth is becoming of our youths...@OP please tell the customer to make a testimony in church..And let's see who claps..we all have jobs ,let's be diligent and do our best..and when the beans cookers(elewas) pass by..let them not see us..nuff said :-

sleekysol: It is really sad this dude lost his job. The truth is the only blame he had was following protocol too much without being insightful. So much policies but human wisdom is also required to work in a bank. I pray the guy moves on and get grow from this lesson. Harsh it is but then it always a tight rope to walk.... Banking sector

anonimi:

Point of correction.
No one is rejoicing over the sacking in itself.
We are happy that a PUBLIC company owned by many shareholders has DISCIPLINED a LAZY worker.
There should be more of such, including our politicians who are also LOAFING and collecting millions monthly for doing nothing.
Would you suggest otherwise

What will you recommend should have been done?

doopsy:

I don't condone people being rude,lazy and not doing there jobs,but at least he would have suspended or something,a lot of people complaining about customer service, can't stand serving people in a day,even if they are been paid for it,like my boss will say customer service is hometraining..word

goldylock: i have to admit that what is going on in some banks concerning customer care relations is appalling but then a man just lost his job. i hope lessons are learnt sha because at the END of it all TIME changes THINGS.

i.:
haha! not union ooh, this one na one precious stone like dat.

eyoiba: I know you all still remember how a Nairalander dissatisfied with how he was treated at one of the UBA Branches took to the forum to express his frustration while trying to open an account with the Bank.

Well, when I got home I discussed the issue with a neighbor of mine who is a staff of UBA and also a Nairalander. He told me he has also seen the post and was very sad about the incident, that was on Thursday, 12 of September.

I got a call from him this morning that the bank’s Management got know about the issue posted on Nairaland (some UBA staff who are member of this forum promised to take up this issue and I guess they did) and the matter was investigated and the CSO (the guy that collected the account opening form from the Nairalander without doing anything) has been sacked and the BOM (the senior officer whom the CSO referred the Nairalander to) was placed on one month suspension without pay.

I didn’t believe it until my neighbor sent a clip of the weekly in house newsletter where the issue was reported (See below).

Though Nairaland was not mentioned in the article, but you will know that the case is the same as the one posted on Nairaland. Most of the time the Management don’t know what is happening at the branch level considering the size of an organization like UBA and some staff just act as they please even though the management frowns on issues like this especially when the Management is making strong efforts to reposition the Bank as a quality service provider .

I commend UBA for listening to the public perception of their services and taking immediate step to punishing the erring staff. This is shows the undeniable great influence Nairaland has on our society. Nairalanders, I hail thee!!! Afi igba te je ki she bo lowo bobo yen! (Your efforts led to the sacking of the guy!)
Below is the article:

Clap for ur sef dey wil pay U̶̲̥̅̊ his salary now

gmyguy: i had a similar experience back in 2011 when i wanted to open a new account at the u-turn branch in abule egba. i eventually had to settle down with my existing 1st bank u.i branch