People please share your experiences.

ETISALAT is probably the worst. They keep u on hold for even up to an hour only for them to hang up after exactly one hour.
The most annoying thing is that they tell u ' number barred' and hang up.

I have never been totally satisfied by any customer care centre I call but etisalat has the worst customer care. Those people simply don't know what they are doing.

How i got my 1k back yesterday..
sense good oooo
Dear Etisalat
It is with deep annoyance that I write you this email. I
want say that
sometimes, I regret choosing to use your network
because, I find it
difficult to point out how helpful using your network
has been to my
life.
The purpose of writing you this email is to let you
know that I feel
'scammed' by the way my call credits has been
deducted without me getting any value for my money.
I want to also say that I feel your customer care
service is the WORST
among others. This shows how incompetent your
network is. Imagine
calling to make a complain and you are kept on hold
for over an hour
and only for you people to just hang up automatically
displaying
'number barred'. This is very silly. Another thing when
the call is
even picked up, one doesn't get solutions to the
problems that one
make complain about.
On the 23th of December 2013, I recharged my line
081********* with the
total on N1000 just because I planned to subscribe for
your blackberry
plan which I learnt was charged for N1000.
Immediately I recharged,
N100 was deducted automatically without my consent
for blackberry
day.... I had to recharge another N200 to complete for
what I planned
to do. When I subscribe for the plan by failing *499*3#,
N1000 and I
got a message saying that I am on the blackberry
monthly plan which
will expire by 23rd of Jan 2014 and that I have data of
3072mb and
that if it doesn't start to work in 30 minutes, I should
remove the
battery of my phone and reinsert it.
After about 1 hour and all instructions has been carried
out, I found
out that I was still not able to brows so, I decided to
call your
customer care which took me about 4 hours to get
your attentions.
The lady I firstly spoke asked me the model of my
phone and I told her
it is BlackBerry 9630 and the response I got was that
'Etisalat sim
can't work on that type of phone' and I was like why? I
have used
other sim on this phone and it worked perfectly, why
won't Etisalat
work?
What is annoying as I write now is that, why will
Etisalat deduct my
money in the first place when they knew that there sim
won't work on my
phone
Please Etisalat, I want a refund. The total amount that
has been
deducted from my sim now without any use is N1200.
I have taking time to complain to your customer care
agents and I was
promised that my money will be refunded in 24 hours
but yet, I have
not seen anything.
Response from etisalat....
Dear Valued Customer,
We at Etisalat Nigeria thank you for taking this time
out to contact us with your complaint.
Our goal is to provide the best possible customer
experience.
Kindly be informed that the issue has been forwarded
to the resolver team for thorough investigation and
prompt resolution.
Please be assured that you will be notified as soon as
the issue is resolved.
We sincerely apologize for any inconvenience this
might have caused you.
Thank you for choosing Etisalat.
For further enquiries, please do not hesitate to contact
us via the following channels:
V E-mail - care@etisalat.com.ng
V Internet - www.etisalat.com.ng
V Etisalat Call Center ? 200
Tweet us on - @0809ja_support
Chat with a live agent on ? www.etisalat.com.ng
Yours Sincerely,
Chinonye
For: Etisalat Nigeria
THE 1K MESSAGE
Dear Valued Customer,
We at Etisalat Nigeria thank you for taking this time
out to contact us with your mail.
Our goal is to provide the best possible customer
experience.
Please be informed that you subscribed to the
Blackberry 10 mid daily tariff plan which costs 100
Naira. You were charged for the two days in which the
service was automatically renewed; hence, the reason
for the deduction of 200 Naira which we are unable to
refund.
However, due to the incompatibility of your Blackberry
device on the Etisalat Blackberry platform, your line will
be refunded with 1000 Naira as soon as possible.
Kindly exercise a little more patience. You will be
notified as soon as the refund is done.
We sincerely apologize for any inconvenience.
Thank you for choosing Etisalat.
For further enquiries, please do not hesitate to contact
us via the following channels:
V E-mail - care@etisalat.com.ng
V Internet - www.etisalat.com.ng
V Etisalat Call Center ? 200
Tweet us on - @0809ja_support
Chat with a live agent on ? www.etisalat.com.ng
Yours Sincerely,
Sarah
For: Etisalat Nigeria
THE SENSE BE SAY
NA HTC ONE ANDROID PHONE I DEY USE..