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Is The Request For Excellent Customer Service Restricted To Banks Alone? - Business - Nairaland

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Is The Request For Excellent Customer Service Restricted To Banks Alone? by Dvampire(m): 4:39pm On Jun 29, 2014
I have noticed that most people's demand for prompt and exceptional service is restricted to banks alone. There are so many essential service providers, yet it seems banks bear the most tongue lashing from the public if a perceived disservice is experienced. It barely makes news if a patient dies in a hospital due to the negligence of a nurse or doctor; yet it becomes an agenda for public discourse if there is a service unsatisfaction experienced in any Nigerian bank no matter how small the issue is. This begs the question: are our expectations for quality services restricted to banks alone?

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