tai wo: I jes reasoned paying 69k in cash is quite much.

Dee60: I suggest you try some other approach, possibly going to their office. Trying to de-market a brand on social media can rob that company of important goodwill. Remember that it takes a lot to build reputational capital and anyone in business knows this. Jumia does well 99% of the time and that is good enough. They are humans remember.

I know how you feel being tossed around but please remember that you could be in Jumia's shoes tomorrow. Who would not want to be as successful as them.

I think it is next to impossible for any company to get it right 100% of the time.

Please calm down.

babe_online:

Dont they have an office? Go there and ask for your money!

lomaxx: Jumia and Arik Air seem to have one unfortunate thing in common.

3sha4lyf:

Unfair to say the bolded, especially when you yourself don't read what the poster has read and reason it.
Poster said he made a purchase during a sales/promo period. Though they claimed it was already out for despatch, days later, they come back to say its out of stock AFTER the promo has ended. That therefore nullifies any terms and conditions stating a refund with voucher cos in this case, the customer neither receive his order nor voluntarily cancelled the order. Who does that
In fact, if this is true, Jumai needs not only refund his money but also give him a consolation voucher, no matter how small, to save the so called business reputation an earlier poster was talking bout. That's how to do business.

tai wo: There was a promo by samsung on their 40" Led Tv. which costs 69,000. this promo ended 30 june 2014.

The promo granted me the opportunity to buy a 40inch tv at that price. and Quickly I went to to place an order on 27th June 2013 so as to beat the deadline. After several days of waiting to see my order, (since I ve been mailed that the order has been shipped) I contacted them and they promised I will get my product asap. 8days later which is today, I was informed by jumia rep that they ran out of stock. I was pained and queried why they didn't inform me about this. that now I have to pay more than 25% on the tv elsewhere since the promo has ended.

I tried to reach them but to no avail then I resorted to the social media where eventually someone called me. I mailed Jumia to kindly refund my money as I will NEVER have any business with them again. I was still waiting for an alert when I got a mail that a voucher has been created for me without my consent, that such voucher is valued at N69,000 (the amount I paid for the tv) and I can only use it to purchase another item on their website.

I told them I wanted the particular tv and since I cant get the product they sholud return my CASH. Since then they havent gotten back to me. Now my money and product is stuck with them. My advice to anyone is to avoid shopping with Jumia and if u insist on shopping online use another online store and the pay at delivery system, so u wont fall victim like I did.

As at the time I am posting this I have not gotten a response from them. And Unfortunately we are in a country where this type of thing fly.

Thank You.

Shuga jay: Such a sad 1.. So sorry bro .., I do the 'pay on delivery' system n it wrks well 4 me...

Dee60: I suggest you try some other approach, possibly going to their office. Trying to de-market a brand on social media can rob that company of important goodwill. Remember that it takes a lot to build reputational capital and anyone in business knows this. Jumia does well 99% of the time and that is good enough. They are humans remember.

I know how you feel being tossed around but please remember that you could be in Jumia's shoes tomorrow. Who would not want to be as successful as them.

I think it is next to impossible for any company to get it right 100% of the time.

Please calm down.

rattlesnake: i had the same epereince
BUT

THEY WERE SO IMPRESSIVE AND PROFESSIONAL eventhough i was far far from lagos

THEY COLLECTED MY RETURNED GOOD AND RETURNED MY 50K

Maybe ur luck is affected from ur village

tai wo: There was a promo by samsung on their 40" Led Tv. which costs 69,000. this promo ended 30 june 2014.

The promo granted me the opportunity to buy a 40inch tv at that price. and Quickly I went to to place an order on 27th June 2013 so as to beat the deadline.

Ask4bigneyo: Jumia will soon sue you for tarnishing their image on NL...
LAST BULLET:
For those that Love Play Station,
right now m playing FIFA 2014 and i need a tutorial on which button to press if i want SUAREZ to bite someone...! Very urgent pls

MARKone:

Humans indeed. Converting ones' cash to voucher, without that person's consent is inhuman and fundamentally wrong.

sluvy4tune: Just 4 reply and its already on front page ? With no prove of payment /evidence of transactions ?



@Op guy who u be to seun ?

brownlord:

Seun brain still dey malfunction as result of that blast, no be em fault