Welcome, Guest: Register On Nairaland / LOGIN! / Trending / Recent / NewStats: 3,198,443 members, 7,968,202 topics. Date: Sunday, 06 October 2024 at 08:39 PM |
Nairaland Forum / Nairaland / General / Career / Certification And Training Adverts / Open Training On Handling Irate Customers And Difficult Situations (703 Views)
Primavera P6 Training On Project Management, Planning & Scheduling>>>08037916993 / International Conference And Training On Petroleum Microbiology Comes To Nigeria / Free Two Weeks Practical Training On Solar Power Inverter System (2) (3) (4)
(1) (Reply)
Open Training On Handling Irate Customers And Difficult Situations by Oluchia(f): 9:52am On Jul 10, 2014 |
Handling Irate Customers and Difficult Situations Distinguish your organization from the competition in the way it handles customer complaints. Dear Professional, Contact Centre Support Professionals (CCSP) in conjunction with Service Quality Institute (USA) brings to you the latest in the training series of the world’s number one customer service guru and the President and Founder of Service Quality Institute, John Tschohl. The Training comes up this July and August 2014 with complete Participants manuals and CDs and is captioned: “Handling Irate Customers and difficult Situations" Course fee: N35, 000/participant. Venue: 7 Ikorodu Road, Maryland Lagos. Course Description: Handling Irate Customers and difficult situations Duration: 2 days Training Dates: Groups Duration Date Group A 2 days Wed 24th and Thursday 25th July 2014 Group B 2 days Sat 26th Jul & Sat 2nd Aug 2014. Nominate your employees for this training, and enhance their service delivery skills. This is a great opportunity for skills acquisition and sharing of experiences across organizations and industries. In this Training, you will learn how to: • Diffuse irate customer encounters • Overcome difficult situations with customers • Develop a routine to handle problems • Recover following stressful encounters. Who should attend? • Contact Centre Professionals • Sales and Marketing Representatives • Personal assistants and receptionist • Order fulfillment professionals • Secretaries and key account managers For Enquiries and Booking contacts: Call Ngozi|234-8032253999 or Sam|234-8028096294 Email:[email]customerservice@ccsponline.net[/email], Web: www.ccsponline.net Thank you for Choosing CCSP Nigeria We Train; We outsource; We recruit
|
(1) (Reply)
. / Best UK HSE Level 1,2 &3 Training In Nigeria- Novelle Center (9th SEPTEMBER,017) / CCNA And CCNP In 6 Months
(Go Up)
Sections: politics (1) business autos (1) jobs (1) career education (1) romance computers phones travel sports fashion health religion celebs tv-movies music-radio literature webmasters programming techmarket Links: (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) Nairaland - Copyright © 2005 - 2024 Oluwaseun Osewa. All rights reserved. See How To Advertise. 10 |