"The Essential Skills for Customer Service Excellence"
An Open Training for Corporate Contact and Front line Professionals
Duration: 2 days

Training Dates:
Group 1: 11th & 12th Jan 2015
Group 2: 17th & 18th Jan 2015
Venue: CCSP Training Center, 7 Ikorodu Road Lagos.

Join other Professionals from different organizations, discuss best practice and take your organization a step further! Get trained by qualified and experienced professionals with a passion for service excellence.

Core Competencies addressed in the training:
- Customer service excellence (Hello How may I help)
- Communication with Customers
- Handling difficult customers and complaints
- Working customer service teams and team motivation
- Understanding the customer service processes
- Understanding customer experience

Who should attend?
- Contact Centre Professionals
- Sales and Marketing Representative
- Personal assistants and receptionist
- Order fulfillment professionals
- Secretaries and key account managers

Empower Your Staff Today!

To register and booking: Call Bukola: 08032973843, 08064835757