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French-speaking Ethics Line Operators by mglobal: 3:54pm On Jan 22, 2015 |
• Job TypeFull Time • QualificationBA/BSc/HND • Location Lagos • Job Field Administration / Secretarial Job Description • Handle customer inquiries/complaints both telephonically and by email • Prepare and update applicable client records with relevant information on a timely basis • Document client call enquiry/complaint in relevant call reporting templates and/or web tools • Produce timely call sheet reports Education and Experience • Minimum of second class degree, lower division • Proficient in the use of MS Office tools • Must be able to communicate fluently in both French and English • Communication in any Nigerian language would be an added advantage • Knowledge of customer service principles and practices • Some experience in a call center or customer service environment • Good data entry and typing skills Key Competencies • Verbal and written communication skills • Good listening and interviewing skills • Problem analysis and problem solving • Customer service orientation • Ability to professionally handle complaints, even when working with unpleasant clients • Organizational skills • Attention to detail • Resilience All applicants should send their CV to rubbyolmes@gmail.com |
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