voltron:
Standard Konga and Jumia format - it is a Nigerian Thing

dunwun:
terrible business people.

vjsmiles:

SORRY

buruike:
Mine is the opposite of your story.
I dropped off some sandals last Friday and til yesterday it wasn't shipped that I was even scared of dropping the 2 orders I received this week.
I called my support officer and she said I should mail the order details to her which I did.
I read your post and also mailed it to we saying ;'I hope my ase won't be like this'

Trust me as at the time I was sensing the mail of your post to her 4 msges came in and wow...
it was konga msges that my goods has been shipped today .

So I think u should talk to yr support officer .Mine is just the best 

henribj:
Hi everyone, i would like to know if anyone else has experienced this situation below with konga.com .
I am a marketplace seller on the konga nigeria website, last year November i received an order on the konga website from a customer, i accepted the order, packaged the item, took it to the konga drop off location around me and dropped it off there, after which i was given a confirmation receipt/waybill . I tracked the item to monitor its progress and for 2-3 weeks this item was not delivered, i contacted the buyer to confirm if maybe she had received the item and konga failed to update it, and she informed me she had not received the item yet. I then contacted Konga regarding this matter and Konga kept on telling me stories of how they are looking into it blah blah blah, along the line they admitted the item has been misplaced and i would be compensated with the total amount of the item they misplaced.
Since November till date i have not received 1naira compensation from Konga. Anytime i contact them about it they will tell me stories of how they have shifted the issue to the payment department for them to effect the release of the payment for the lost item to me, it has gotten to a point they no longer reply my emails or get in touch with me.
It is painful that a whole store/marketplace as big as Konga should stoop so low as to be involved in this type of hanky panky business. And i wonder if i am the only one who has experienced this same type of treatment from Konga, or if there are people out there who have also experienced this same treatment.

naijajobspost:



this is ctytechnologies, for years, i have been a merchant on konga and can confirm to you, konga is not a scam website. if you are a new seller or just joined few months ago ,you should know that shipment to some locations may delay due to logistic problems and dispatchers, i do have orders shipped in december and first week of january and i am just getting delivered confirmation. the reason is quite simple. konga have so many merchants and get thousands of orders daily going to different states. konga in most cases doesnt handle shipment, they have partnered with many logistic companies like courierplus, dhl,fedex, ups in the past among others, most of these delivery companys especially courier plus may take forever to deliver goods, and even when they do, they will fail to update konga that such good has been delivered, you might have called the customer and he or she will confirm delivery,but the logistic company will not update konga, now you are aware that there are thousands of orders, it may take time for this to be noticed, what you should be doing is to always track your orders regularly,call your account manager if you notice anything of such, in due time, it will be solved.i have heard cases where items were delivered to customers and the logistics company fail to update delivery, when konga couldnt confirm delivery,i was paid for those orders. item may also got lost, it happens if you shop on ebay,amazon, aliex,but the difference is those ones do escrow payment so buyers are more favoured and sellers are also assured of prompt payment, but in nigeria case where most online stores do pay on delivery, it doesnt favor sellers as much if items got damaged or got lost, the seller may end up suffering from the loss. once escrow pay starts in nigeria, thats the only way everything can go smoothly,then you will have the opportunity of doing the shipment yourself and then you will know the serious buyers ,no one will want his or her money to be held in escrow without doing proper follow up of items purchased

henribj:


Hello, thank you for your contribution. i never said konga.com is a scam, what i have done is to make it known that they have scammed me. konga.com staffs are aware of my case because at least 3 of their staff have been in communication with me either through phone calls or emails. i started using konga.com i think from october 2014, but trust me man, i am computer savvy and i know at least 60-80% of how to navigate my way through such marketplace as konga, amazon and co. that being said, the fact still remains that konga.com has chosen not to pay me for my item which they misplaced, either be it courier plus or dhl or ups or whatever courier company or person that misplaced it, konga.com should bear the responsibility because i handed the parcel over to a staff of theirs at their drop off center and i was issued a waybill receipt, so konga.com should not even try to say that it is not their fault, what they should rather do is to pay me, and then contact the courier company that handled the shipment and get their own payment from the courier company, otherwise am the one losing cos konga.com is still going to collect their money from the courier company cos the courier company misplaced the parcel, na me no go come get my own money.
#THUNDERFIREKONGA.COM

naijajobspost:


well, i felt your pain ,as a business man aswell,i know we use cash to purchase items and it will be painful if such items are lost.i hope they will solve your issue soon,for now,the only problem i am facing is with nigerian buyers buying online and damaging items by using generator that supplies high current and wanting to return after few days, the are misusing the return policy which is very bad for business

pweetytonie:
That buyer could be me. Ordered for wrist watches on Konga they never came and the seller kept calling me to find out if I've received it that he has dropped it off at their office. When I contact Konga they tell me stories but the seller kept calling me to find out but I got tired of Konga's stories and cancelled the order. I believe the op story. Konga is so nigerian

henribj:
Hi everyone, i would like to know if anyone else has experienced this situation below with konga.com .
I am a marketplace seller on the konga nigeria website, last year November i received an order on the konga website from a customer, i accepted the order, packaged the item, took it to the konga drop off location around me and dropped it off there, after which i was given a confirmation receipt/waybill . I tracked the item to monitor its progress and for 2-3 weeks this item was not delivered, i contacted the buyer to confirm if maybe she had received the item and konga failed to update it, and she informed me she had not received the item yet. I then contacted Konga regarding this matter and Konga kept on telling me stories of how they are looking into it blah blah blah, along the line they admitted the item has been misplaced and i would be compensated with the total amount of the item they misplaced.
Since November till date i have not received 1naira compensation from Konga. Anytime i contact them about it they will tell me stories of how they have shifted the issue to the payment department for them to effect the release of the payment for the lost item to me, it has gotten to a point they no longer reply my emails or get in touch with me.
It is painful that a whole store/marketplace as big as Konga should stoop so low as to be involved in this type of hanky panky business. And i wonder if i am the only one who has experienced this same type of treatment from Konga, or if there are people out there who have also experienced this same treatment.

iMerchant:


Oh Dear, I feel your anger.

I believe there are better ways of correcting a wrong instead of calling the marketplace a scam?

I have been selling on konga for over 8 months and believe me they have their moments.

What is the status of the order on your SellerHQ dashboard?

Have you called your Merchant Account Manager or Officer?

I believe you can escalate the issue to the VP Marketplace and Co-VP Marketplace.

I want to believe you have their details from the newsletter sent on Jan. 5th.

Regards

Suntemi:
I have same issue with Konga. Dropped off an iPhone 5s 32Gb since November 29, 2014. That's more than 100k plus. I don call tire, I don mail tire. I even called today.

henribj:


The only thing i have not done is escalate the issue to the VP Marketplace and Co-VP Marketplace and that is because i do not have their contact information. Kindly share their contact information with me.
Thanks.

iMerchant:


Kindly send me a mail.

Thanks

henribj:


i already did, but you will have to reply back. sent it through the NL email account. so pls check.

iMerchant:


I have replied already.

You have the email addresses and mobile numbers of the VP & Co-VP Marketplace.

I hope that help resolve the challenges you are experiencing presently.

Happy Selling.

Regards

iMerchant:


Kindly send me a mail.

Thanks

iMerchant:


I have replied already.

You have the email addresses and mobile numbers of the VP & Co-VP Marketplace.

I hope that help resolve the challenges you are experiencing presently.

Happy Selling.

Regards

henribj:
Hi everyone, i would like to know if anyone else has experienced this situation below with konga.com .
I am a marketplace seller on the konga nigeria website, last year November i received an order on the konga website from a customer, i accepted the order, packaged the item, took it to the konga drop off location around me and dropped it off there, after which i was given a confirmation receipt/waybill . I tracked the item to monitor its progress and for 2-3 weeks this item was not delivered, i contacted the buyer to confirm if maybe she had received the item and konga failed to update it, and she informed me she had not received the item yet. I then contacted Konga regarding this matter and Konga kept on telling me stories of how they are looking into it blah blah blah, along the line they admitted the item has been misplaced and i would be compensated with the total amount of the item they misplaced.
Since November till date i have not received 1naira compensation from Konga. Anytime i contact them about it they will tell me stories of how they have shifted the issue to the payment department for them to effect the release of the payment for the lost item to me, it has gotten to a point they no longer reply my emails or get in touch with me.
It is painful that a whole store/marketplace as big as Konga should stoop so low as to be involved in this type of hanky panky business. And i wonder if i am the only one who has experienced this same type of treatment from Konga, or if there are people out there who have also experienced this same treatment.

blink182:
Very sorry, it is simply a case of logistics failure.

henribj:


i know, but they should man up to their responsibilities. because its logistics failure, make i forget the money with them? no nah, they gats credit me for them f.up.

blink182:
The problem with your case is that it is a large company and you can not fight them but you can take a day off and visit one of their locations to unleash mayhem and make sure you get served before you leave.

Sorry for this but if you continue to trade with escrow then you could use us as we are not yet big enough to ignore users. We hope we never get to that level. The process we operate is quite similar to what you do with konga, the difference is that when you bring the item to our office in Lagos, we inspect and confirm the state of the goods and pay you on the spot. We handle shipping and every other thing from that point.

henribj:


i already visited their office right from the beginning, it is not a issue that the drop off office can handle/resolve, all they will do is tell you to contact their main office through their email or phone line.

blink182:
I was not referring to drop office. Go to their main office where executives operate from.