Workforce Management Centre (WFMC) is Nigeria’s premier Talent Management, Strategy & Organisational Transformation, and Business Process Outsourcing professional service firm.
Call Centre Consultant (CCC)

Job TypeFull Time
QualificationBA/BSc/HND
Location Lagos
Job Field Banking Customer Care

Job Description
To work in a telephone call center or multimedia contact center, handling a variety of functions, including customer service, technical support, telesales and customer contact.

Responsibilities
– Handling incoming telephone calls and dealing with customers via text message, e-mail, web chat or instant messaging.
– Take customers’ orders, provide a quotation, arrange a service call or resolve a technical query by telephone.
– Make courtesy calls to check customers’ details or ask if they were satisfied with the service they received. CCC may also call customers who have recently purchased a product to offer them information on other products of interest.

Qualifications and Requirements
– Call center agents must have good interpersonal skills to understand customers’ inquiries or complaints and deal effectively with people who may be worried, frustrated or angry.
– They must be fast learners in order to acquire the product knowledge to enable them correctly answer customers’ questions.
– They must also have good knowledge of telephone and computer systems so they can use call center systems efficiently.

Qualifications:
– First Degree or its equivalent from any recognized University (B.Sc/HND) in any discipline.
– Minimum is second Class Lower Division/ Lower Credit.
– Minimum of 0-3 years relevant work experience in customer service/call centre related roles.
– Age: Maximum of 34 years.
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Marketing Executive

Job TypeFull Time
QualificationBA/BSc/HND
Location Lagos
Job Field Sales / Marketing

Job Description

The role is responsible for new client acquisition through focused selling of Retail and Corporate banking products.

Responsibilities

Identify and understand the need of the Customer.
Sell the Banks Products proactively to new/prospective customers.
Obtain relevant documents on all Bank products sold, e.g. identity document, business registration documents etc
Ensure accuracy of all bank forms and documents executed by the Customer.
Ensure assigned sales target and budgets are met.
Participate in tactical sales/marketing activities.
Ensure timely submission of weekly sales activity reports to Direct Sales Manager.
Participate in weekly/monthly sales performance review meetings.
Maintain accurate records of all sales activities, budget achievements and cross-sell referrals.

Qualifications and Requirements

First Degree or its equivalent from any recognized University (B.Sc/HND/OND) in any discipline.
Minimum is second Class Lower Division/ Lower Credit.
Minimum of 0-1 year work experience in effective selling and marketing will be an added advantage.
Age: Maximum of 34 Years

Summary of Core Competencies:

Excellent and effective Communication.
Ability to explain complex information clearly and simply.
Good sales and negotiation skills.
Understanding of financial products and market.
Computer skills (ability to use MS Office, excel and PowerPoint applications).
Numeric skills.
Self-motivated to achieve sales target and budget.
Integrity.
Attention to details.
Ability to analyse and research information.
Customer friendly.

Method of Application

Interested and suitably qualified candidates should click here to apply online.

Source: http://.com/2015/05/2015-massive-graduate-recruitment-at-workforce-management-centre-55-positions/