MTN tweeted this yesterday.

It has come to our attention that inaccurate information is currently being circulated on social media, alleging plans by MTN Nigeria to dismiss 6000 employees, starting with call centre staff. These rumours are false and designed to spark fear and panic amongst our staff and contractors.

As part of efforts to drive further efficiency towards improving the quality of customer service delivery, MTN has signed a new outsourcing contract with a new organization, which takes effect later in the year.

What this means is that our call centre, which was already outsourced several years ago, will now be managed by a new vendor.

The former vendors – CCNSSL and MacTay Consulting – will remain partners/consultants with MTN Nigeria and will continue to manage other key aspects of our business.

This change, which is in line with global best practices for organisations in our industry, is not exclusive to MTN Nigeria alone. Similar outsourcing arrangements are taking place across other MTN operations in Anglophone (English-speaking) countries across Africa, including South Africa.

We remain committed to delivering quality of service that our customers deserve, guided by a strong culture of best practice people management.

Management

E be like their staff dey panick because of all these Xenophobia palava.

Who knows, maybe they'll even employ more *fingers crossed*

They are not going to sack them but they are handing them over to an outsourcing company called Ison BPO.
The company is worst.

The kind Fear wey dey catch MTN these days ehn! They just dey para for notin.

same indian contractor handling airtel in ibadan? expect the worst from indians!

These Indians again. I pray Buhari go send mtn and indians out from Nigeria.

Being successful in business entails identifying and utilizing opportunities when they come.
when private companies were reluctant to invest in our telecommunication sector, MTN took up the mantle and invested heavily and today they are reaping the benefits of their shrewd business decision.

But as far as i'm concerned MTN owe alot to this country in terms of job creation and other social responsibilities...............i'm quite sure they are aware of that too


#obasanjo till 2019?

If you sack us we evict you from our land! Thanks to Etisalat, Airtel and Glo

Better o, I can't imagine the number of jobless people we will have outside there again.

Who send them ?

MTN......Nigeria's best Telecom Network.

Front page noni

Less than ten posts, front page because its Mtn news..

titus3

nawa

Building my multinational....

Join you guys soon

south africans, chinese, indians all have one thing in common: slave labour! labenese? foggerit

FTC tinz!!!....Screw you MTN

At least they endeavoured to debunk the rumors....though the real question is whether the new vendor will not relieve some of the current call centre staff of their jobs. Usually when a new company takes over they would do a review of the team left behind by d outgoing company and inevitably a few layoffs often follows. I wish the current staff good luck.

LET'S WAIT AND SEE.

Outsourcing them to this Indian company is even worse than sacking them.

Useless network

Ok

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Keneking:
Jonathannnnnnnnnnnnnnnnnnnnnnnnnohhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh

Parting gift to ehmTN....no smoke without fire whether gas, firewood or stove.

The economy is so hard outside oh...those people there should be thinking about how to succeed just in case.

Implication of losing $60bn under the current Jonathan's administration.

This government sef

mumu

EmptyHen

Forget the corporate jargons and Bullsh*t...


It's just a plan to reduce cost by giving d lower paying company the job of employin d call centre guys.


Classless!

Ok