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Graduate Branch Sales And Service Officer Job Vacancy At Standard Chartered Bank by soccerpipe(m): 8:56am On Jun 29, 2015 |
Standard Chartered Bank Nigeria is currently seeking the recruitment of talented individuals for the post of Graduate Branch Sales & Service Officer . Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day. We are recruiting to fill the position below: Job Title: Branch Sales & Service Officer Job ID: 481301 Location: Lagos Job Function: Retail Clients Regular/Temporary: Permanent Full/Part Time: Full time Job Description Advise Personal Clients approaching Bank with complex inv. needs Address walk-in NTB/ETB clients' sales needs; Pull generated from Mobile/Web, catchment campaigns, word of mouth Activate NTB/ETB clients and set up and educate clients on remote channel usage. Hand over client to Priority or Business Banking Team if required Inbound ETB Service-To-Sales: Address walk-in ETB clients' (any segment) sales needs (may be from Service to Sales; Serve client on initial request and broaden to next best conversation based on ETB analytics Direct and educate walk-in clients to use self-serve channels and handle service requests Actively seek service to sales opportunities Engaging and deepening activities: This includes full understanding of needs of walk in clients, explain proposition that best fits need, refer for specialised needs Methodically Engage (remote): Have complete knowledge of the clients in terms of the profile & assets Create analytics-backed next best conversation Needs /anchor products: Individual banking products (Deposits, Wealth Products, Mortgage, CC) Meet & deep sell (remote & in person): Meet in person to meet advisory needs Connect client with specialists Set up products Conduct/connect for periodic KYC Conduct fulfilment & activate Needs /anchor products: Individual banking products (Deposits, Wealth Products, Mortgage, CC) Service (remote & in person): Fulfil basic service needs and pass on to Client Service Managers when applicable Needs /anchor products: As needed by clients Acquiring on Referrals: Connect & prepare (remote): Connect & start up referred leads (includes Personal clients in Branch with more advanced needs) Explain proposition & requirements in full Needs/anchor products: PL, CASA, CC, Wealth Products Meet & deep sell (in person): Meet, listen and determine further needs set up anchor products & initiate cross-sell Conduct/connect for KYC Educate and conduct initial set up for Mobile/Web, ATMs, Client Centre, and Branch Conduct fulfilment & activate Needs /anchor products: As above Skill Requirements Product broadening Basic banking products knowledge -CASA, Mortgage, PIL, Credit Cards, Simple wealth Market and competition knowledge Client engagement Closing deals Client training on digital solutions Communication and presentation skills Negotiation and objection handling Journey completion Understanding of KYC/CDD principles Application Closing Date Not Specified. Method of Application Interested and qualified candidates should: Click here to apply online http://www.surejobsng.com/2015/06/graduate-branch-sales-and-service-officer-vacancy-at-standard-chartered-june-2015.html |
Re: Graduate Branch Sales And Service Officer Job Vacancy At Standard Chartered Bank by mystockyear: 8:58am On Jun 29, 2015 |
ok i don here |
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