When dealing with customer complaints, be sure to use the B.L.A.S.T. method.

Believe, Listen, Apologize, Satisfy, and Thank. The customer is always “right”, so be sure to listen to the customer, apologize to the customer for any misunderstanding, fix the problem and thank the customer.

*If you don’t have a complaint sheet, be sure to ask your business supervisor/employees to jot down the customer complaints/telephone numbers.

Below is an interesting article.

http://www.customerservicemanager.com/dealing-with-customers-complaints.htm

Madam Moderator:

Could you kindly move this to the Gen. Section. I scrolled down in error only to find out that there is a Gen. Business section.

Thanks in advance

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