Etisalat's vision is a world where people's reach is not limited by matter or distance; a world where people will effortlessly stay in touch with family and friends; a world where businesses of all sizes can reach new markets without the limitations of distance and travel.

We are recruiting to fill the vacant positions below:

Job Title: Analyst, Quality Assurance

Location: Lagos

Job Summary

Assist in executing tests and other quality assurance activities on all newly developed Prepaid and Postpaid Products and Services.
Identify product faults or malfunctions, for corrective action, carry out performance checks in test and live environment

Principal Functions

Assist in planning and developing all testing activities for all newly developed prepaid and postpaid services up till operational delivery
Generate test plans and test scripts for all prepaid and postpaid products and services
Participate in the execution of User Acceptance Tests, Regression and Post Launch tests for all prepaid and postpaid products and services
Consolidate and analyse test results from testers, track all reported defects and escalate to the resolver units to ensure corrective action is taken within the specified timelines
Generate UAT and post launch test reports and ensure proper document control for all prepaid and postpaid products and services.
Ensure availability of all required test resources i.e Tools, Devices, Test Environment and Man power before commencement of test.
Attend team/divisional/departmental meetings as required
Perform other duties as may be required by the Manager, Quality Assurance

Educational Requirements

First degree or its equivalent in a relevant discipline.

Experience, Skills & Competencies

Minimum of one (1) to two (2) years post NYSC work experience.


Job Title: Head, Program Portfolio Management & Business Analysis

Location: Lagos

Job Summary

Own the development and implementation of Portfolio management framework to support achievement of strategic objectives through the successful completion of programs & projects and actual realization of benefits.
Govern the enterprise strategic analysis of the company's vision, strategic objectives and business plans which is considered as the prime input for the program portfolio development process.
Lead and mentor business analysts to elicit, capture, analyse, document requirements and provide effective communication to the relevant stakeholders.
Drive maximum ROI and Benefit Realization through delivery of products and solutions that satisfy business and customer requirement.

Principal Functions

Lead the projects & programs strategy development at the enterprise level and based on corporate goals and strategic objectives.
Govern the org chart structure introduction for the strategic programmes and projects.
Establish and manage the selection, prioritization, balancing, and termination processes for portfolio components to ensure alignment with organizational strategy.
Lead and mentor the analysis of portfolio trends, issues, change, dependencies, risks, and metrics.
Ensure the continual improvement on Program Portfolio framework/process.
Lead the business analysis efforts required across the enterprise. This includes aligning the vision and scope of programs and projects before they are evaluated and approved by the PPB for initiation.
Lead the documentation and management of a bidirectional traceability matrix to verify and validate user requirements against delivered product/solution.
Facilitate the benefits realization process across the organization's Programmes & Projects.
Mentor program & project managers through PPM process & PMO framework implementation.

Educational Requirements

Bachelor's degree from an accredited college/university preferred.
Possession of an advanced degree, preferably an MBA, will be an advantage;
Certification of Business Analysis Professional (CBAP) or Certification of Competency in Business Analysis (CCBA)

Experience, Skills & Competencies

9 to 12 years of combined work experience in the ICT industry with up to 8 years in Portfolio Management or Project / Program Management;
At least 5 years' experience in a managerial role with direct people management responsibility;
Proficient use of Microsoft Excel, PowerPoint and MS Project and/or related PM tools;
Experience in complex program governance, issue resolution and decision-making; business case development; budget and resource management;
Ability to lead, influence and gain the confidence and respect of senior executives, business sponsors, functional leadership and team members;
Strong strategic enterprise analysis experience
Good risk management ability
Good change management ability
Strategic Management (advanced level).
Strategic Enterprise Analysis
Program, Project & Portfolio Management (expert level).
Capability to identify business benefits, develop measuring criteria and govern the delivery and realization of benefits (required)
Experience in managing organizational transformations from structured-based to project-based
Excellent understanding of the organization's vision, mission, strategies, business plans, local mobile market and telecom industry dynamics.
Thorough knowledge of project and program management, including ability to assess project health based on high-level reporting documents
Advanced knowledge of project management concepts and techniques.


Job Title: Specialist, Quality Assurance

Location: Lagos

Job Summary

Plan and execute the testing of all newly developed products and services to identify and escalate product faults or malfunctions.

Principal Functions

Plan, coordinate and ensure periodic product testing.
Define suitable testing environment to assess proper functioning of all Etisalat products and services.
Identify product faults/malfunctions, document findings and escalate to the relevant product development teams as required.
Monitor and follow up on product modification initiatives and track successes.
Participate in product design reviews to provide input on potential problem areas based on historical information gathered from previous tests conducted.
Review all product documentation (including instruction manuals and corporate website content) to ensure technical accuracy, compliance, and completeness, and to mitigate risks.
Provide guidance and manage the performance of subordinates (where applicable).
Liaise with relevant unit/team/function in carrying out all relevant activities.
Attend team/divisional/departmental meetings as required.
Prepare/compile agreed periodic activity and performance reports for the attention of the Manager, Quality Assurance.
Perform any other duties as assigned by the Manager, Quality Assurance.

Educational Requirements

First degree or its equivalent in a relevant discipline.

Experience, Skills & Competencies

Three (3) to five (5) years relevant work experience.


Job Title: Analyst-CVM Outbound

Location: Lagos

Job Summary

Assist in the development, implementation and measurement of customer retention and customer lifecycle management programmes and campaigns through outbound channels aimed at reducing churn and increasing usage across the value bands on the network.
Develop, implement and measure pro-active and re-active retention programmes to attain and exceed churn targets
Monitor customers movements daily across various services such as easylife and homezone with a pro-active usage enhancement campaign aimed at addressing any noticeable decline in various product baskets
Constantly evaluate churn metrics to immediately implement remedies and improve on campaign business rules when necessary
Develop other customer lifecycle programmes including win-back and loyalty programmes while maximizing the outbound channels
Anticipate and identify customer needs and dissatisfaction issues in order to aid pro-active customer engagement
Analyze outbound campaign results and propose recommendations to the business base on campaign performance and evaluation
Perform any other duties as may be assigned by the Manager, Campaign Management

Principal Functions

First degree or equivalent in a relevant discipline
One year post - NYSC work experience within telecoms business environment
Expert knowledge of competitive environment.
Consumer trends and trade practices in the industry.
Knowledge of campaign management solution within telecoms industry.
Demonstrable data-mining and analytical skills.
Excellent understanding of customer data analysis, propensity modeling and segmentation techniques.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Anyone with vital information as regards to this vacant positions.

Thanks OP. Will check them.



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