It is about time we in Nigeria stood up against our rights as customers, especially deliberately selling substandard products to unsuspecting buyers during discount sales e.g. Black Friday, Cyber Monday etc. by online retailing organizations. They know some of us would rather not seek redress for substandard products of N 20,000 (about $ 100), make their customer service points inaccessible (that is if they actually functional!) and wear you out until you give up following up on unresolved bad sales. Imagine if they had sold substandard products worth N 20,000 (about $ 100) to just about 100 of us. That is a whooping N 2,000,000 (about $ 10,000), just like that! I will be taking a written petition to Economic and Financial Crimes Commission ( EFCC), Consumer Protection Commission (CPC) and Standard Organization of Nigeria (SON) against Jumia. Sign petition -
http://www.ipetitions.com/petition/stopjumiaonlineretailingfraud

Hello there, we are so sorry to hear about your experience. May I have your order number or mobile number to follow up on your complaint?