Before I start I will like to state my order number: 305476625

I made Four (4) orders from jumia on 3/12/15.

I opted for Pay BEFORE delivery of which the payment went thorugh successfully.

5 days later, Jumia shipped one of the items to me, but afterwards I never heard from them again.

After waiting for about 1 week without hearing from the courier, I tried tracking the orders online, and to my utmost suprise the items were shipped to calabar (while my shipping address is uyo), and they kept on moving it from their main store in calabar to their warehouse still in calabar in a to and fro manner repeatedly. Meaning the items kept revolving around these locations in Calabar and never left there.

This continued for another 1 week. I called the customer care repeatedly and sent a number of mails all to no avail. All I got were only empty promises of "we will escalate this complain and resolve it"!

After another 2 weeks (making it 4 weeks), they managed to ship down one other item (4/01/16). I was happy feeling they have finally resolved the issue.
But on the contrary, the problem still persisted.

This is almost 6 weeks since I made this transaction, the last date on the tracking history for the 2 remaining items was on the 19/12/15. Meaning no one can state the precise location of these items now.

When I finally got fade up 3 days ago, I had to call the customer care representative requesting for a refund on the undelivered goods. But I am yet to hear from them as usual.

I am sure all my orders could have been delivered on time assuming I opted for pay-on-delivery option.

Jumia has failed to sort this out, rather decided to give me a cold treatment.

Poor attitude from the customer care reps, poor shipping method, poor organization in general.

This is a transaction i will always regret.
JUMIA is a company I used to hold to high esteem, but it's obviouus I was wrong. I am very disappointed.

This typifies fraud!!!

Go to their office and request to speak to their Manager and if u still get same treatment, then u have to make them u cashcow... SUE THEMMMMM

I also went to their facebook page and found out that many customers still have siimilar complaints like mine.

E be like say the remaining two don enter voice mail

castroevans:
Go to their office and request to speak to their Manager and if u still get same treatment, then u have to make them u cashcow... SUE THEMMMMM

thanks bro

Jumia is trash. Believe that! I had similar issh back then but I thank God for the radicalism in me. It didn't take them time to do the needful.

Very very ugly


why dont u go to their head office,if symptom persist after one week, SUE THEM

Ah,in nigeria if I need anything I go with my money see what I intend buying and pay cash!! Nigeria(ns) are not honest enough for online business.Integrity is another ingredient missing