Latalata.ng (privately held by Latalata and Kishers Limited and duly incorporated with registration number (RC 1291414) is an online market place birthed ieate extraordinary marketplace for all. We have come up with a solution that integrates an online market and a directory on the same platform.

The website is creatively and simply designed to accommodate various visitors ranging from shoppers, sellers/ shop owners, direction/ supplier seekers, price hunters, information searchers, advertisers, business owners and the list goes on without limit.

Our uniqueness lies in our value proposition which is to offer stakeholders (buyers, sellers, partners, advertisers) an awesome experience on and outside the site with value –added services.

Job Title – Customer Service Support
Job Ref - LATA/2016/CS/01
Qualification – OND
Experience – 6 months – 2years
Location - Lagos
Job Field – Customer Care

Description

This position serves customers by providing product and service information; resolving product and service problems.
The responsibilities of this position includes but not limited to the following;

• Attract potential customers by answering product and service questions; suggesting information about other products and services.
• Open customer accounts by recording account information.
• Maintain customer records by updating account information.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs.
• Prepare product or service reports by collecting and analyzing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Improve customer service experience, create engaged customers and facilitate organic growth
• Take ownership of customers issues and follow problems through to resolution
• Set a clear mission and deploy strategies focused towards that mission
• Develop service procedures, policies and standard.
• Keep accurate records and document customer service actions and discussions.
• Keep ahead of industry’s developments and apply best practices to areas of improvement
• Control resources and utilize assets to achieve qualitative and quantitative targets
• Maintain an orderly workflow according to priorities

Requirements
• Customer Service
• Product Knowledge
• Quality Focus
• Problem Solving
• Market Knowledge
• Documentation Skills
• Communication skills
• Resolving Conflict,
• Analyzing Information
• Multi-tasking

Method of Application
Applicants for this position should own a Laptop and should live within Ojodu Berger and environs

Qualified and interested applicants should submit their applications and CV's to …@latalata.ng;

using job title and ref as subject of the mail, eg Customer Service Support: LATA/2016/CS/01.

N/B - Preference will be given to female applicants

Call - 01- 2933044, 08189933044 for inquiries

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