Yesterday at about 6:14 pm he was Unwarrantedly subscribed to an eitsalat service he never subscribed for "Business TIPS" from a number 38555
He called customer care to complain,and an agent picked and confirmed that indeed a deduction was, made on his number 080910006**.He then asked for a refund since the error had been ascertained but to his greatest surprise the etisalat Nigeria customer care rep turned it down saying it was not possible as she could only ascertain that a service was subscribed to but couldn't tell who,as software to do so was unavailable.

Now to cut the long story short this is not the first time this is happening. Last year he was subscribed to a lottery service "Cloud9" which he never opted for and nothing less than N500 was deducted from he's account. He laid a complain. and then same excuse was given,this time they swore that he subscribed to the service and he never got a refunded even after several complaints.

Now all these would have been swept under the carpet and etisalat Nigeria overlooked if yesterdays event at about 6 pm was the last; but alas it wasn't,it was just the beginning.
This morning he woke up to see that 2 more deductions from the same "Business TIPS" within 6 hours laying a complain.

Now it is worthy to note that the so called business tips is a weekly service and is renewable in 7days.But to think that he was unscrupulously subscribed and charged thrice for services he didn't subscribe to is totally criminal, lugribious and unacceptable.
We won't take this from a network giant like etisalat.
Below are direct screen shots if what transpired.
we kindly call out to all stakeholders and relevant authorities to look into this.

my guy just opt out shikenan or change ur line

Call the customer care, tell them to cancel the subscription, but I doubts if your call credit will be returned. Some people/organization are just looking for ways to siphon there customers with any little opportunity they get.

Call them back and tell them that if it isn't rectified in 24 hrs you will send all the details to NCC and they should be expecting a call from your Lawyer.
Worked for me.

Most of this tips are sponsored by third party organizations other than the service provider, call the customer care service and hopefully a more responsible and competent agent will respond to your complaints favourably. Etisalat perform well, currently using my ported sim on the network and no major issues.

Aliyeous:
my guy just opt out shikenan or change ur line

what do you mean change my line.....how will I pay for a service and get cheated then work away.....
It can never happen.....This is not the first time it's happening and I can swear I'm not the only Nigerian it's happened to.

Call NCC 622

OP, who is the 'he'

E dey the message make he send stop to cancel na

MTN are the leaders when it comes to illegal deductions. Airtel also kept deducting chunks of airtime from my line for some 'WASP' service till I complained. I'm sure Glo too will be doing their own. Why are our networks like this?

Etisalat do refund money or they will give you free minutes to make calls

chumakk:
Etisalat do refund money or they will give you free minutes to make calls

I really hope they do,cuz I'm really ready for them.I already got myself a lawyer.

call NCC for free and all Ya money will be refound simple... 622

Send STOP to 38555

That opts you out of business tips

mooremedia:
Yesterday at about 6:14 pm he was Unwarrantedly subscribed to an eitsalat service he never subscribed for "Business TIPS" from a number 38555
He called customer care to complain,and an agent picked and confirmed that indeed a deduction was, made on his number 080910006**.He then asked for a refund since the error had been ascertained but to his greatest surprise the etisalat Nigeria customer care rep turned it down saying it was not possible as she could only ascertain that a service was subscribed to but couldn't tell who,as software to do so was unavailable.

Now to cut the long story short this is not the first time this is happening. Last year he was subscribed to a lottery service "Cloud9" which he never opted for and nothing less than N500 was deducted from he's account. He laid a complain. and then same excuse was given,this time they swore that he subscribed to the service and he never got a refunded even after several complaints.

Now all these would have been swept under the carpet and etisalat Nigeria overlooked if yesterdays event at about 6 pm was the last; but alas it wasn't,it was just the beginning.
This morning he woke up to see that 2 more deductions from the same "Business TIPS" within 6 hours laying a complain.

Now it is worthy to note that the so called business tips is a weekly service and is renewable in 7days.But to think that he was unscrupulously subscribed and charged thrice for services he didn't subscribe to is totally criminal, lugribious and unacceptable.
We won't take this from a network giant like etisalat.
Below are direct screen shots if what transpired.
we kindly call out to all stakeholders and relevant authorities to look into this.

na only because of #100 card.ok.take diz card.3428-7689-2290-3671