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I Was Scammed At Tecno Carl Care.(RESOLVED NOW) - Technology Market - Nairaland

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I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by elijahdre(m): 11:12am On Apr 14, 2016
[b]Dear Nairalander,
I was encouraged when I read how an aggrieved customer wrote how he was swindled by Slot and got a response fast from the company via NL. Thanks to the moderators and Oga Seun.
My Story
Am a seller of most popular mobile brands including Tecno. I sold Tecno N9 (first Tecno Tablet) to a customer in 2014 and after few weeks of use, she returned it that the tablet suddenly refused to power on. My worker took it to Carl care on 18/8/2014 and she was given the issual work order (Work Order no: DS1038775). This was their custom when they received any complain from their carl care after which they will call you later when the product is done. Charges are paid if need be. But after a month or two of waiting and no calls from their end and the customer kept asking, i received a call from them few months later asking me to still exercise some patience as the parts needed to fix the tablet not ready yet. I even asked the caller(a lady) if we can swap but her response was we can do that if we come over, she hung up on me while talking. I was suprised though. but when its became unbearable for the customer, I gave her the WO (work order) and she sent someone to their carl care at Ikeja but to our utmost surprise, we were told that the tablet had been collected. Info as per who, when it was collected was not given as the customer care agent was very hostile. I tried all means of who I know there to help but yet we were told it has been signed out and yet the work order is still intact with us here. (see attachment for proof). The customer involved a police to arrest me thinking I scammed her. I felt so ashamed and had to buy her another tablet but she insisted that she has to collect back her tablet or I buy her a brand new one. .
On a normal day, when ure about to collect your item from any carl care (Gionee, Opsson ,even Tecno etc), the work order will be collected as a proof but here the ''ORIGINAL WORK ORDER'' is still much intact with me.
Please house lets be careful of the so called Tecno Carl care. I stopped selling their products as a result. I guessed Tecno is a cheat.
cc: Seun etal[/b]

Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by kandrus: 11:18am On Apr 14, 2016
I doubt the existence of Nigerian warranty
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by Nobody: 11:26am On Apr 14, 2016
Cruel
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by Kreamie(m): 11:53am On Apr 14, 2016
Customer service in Nigeria is ZERO except when you're about to deposit a huge sum of money with them
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by Ehuatamuigunisi: 12:32pm On Apr 14, 2016
You should have invited the police to investigate the matter. Taking legal action should have helped. The problem with most Nigerians is that we are afraid to take matters up with organizations, whilst other places, is an opportunity to make money.
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by MaestroLB: 1:38pm On Apr 14, 2016
Sorry about your predicament bro. We do understand how a good number of unqualified customer care agents fill up these job positions without proper character check and training by the employers. This is common in Nigeria, more so in even multinationals - banks and even hotels and telecoms (because you cant see those ones, they have this silent way of been hostile to customers sad)

I believe at the time the agent at carl care was hostile you'd have insisted on seeing the manager. This way, the agent can be queried.
On the issue of the tablet been collected, its really a peculiar case. Its easier for them to tell the customer away and not offering any reasonable help, while forgetting they work for a brand who is summarily in the business of ensuring customers are happy. Someone should be queried for this lapse and if need be, even lose their job to serve as a deterrent for future occurrences. Anything could have happened to the device. Too many things go on behind the scenes of every company and go unnoticed. Someone may have taken it, seeing that it had stayed a long time and no one came to pick it up; anything else could have happened.

Carl care is growing to be a respectable brand in the country, its important that they deal with this case so they can save their name from been smeared by unfortunate events such as this. Hopefully your case will be settled.

On a lighter note, phone business is a profitable one oo, especially with the rate Tecno phones are selling. You couldn't have stopped good business because of one unfortunate incident nah cool. Business is about interest man, you need to set aside emotions from business. Just saying bro grin I really wish you luck in sorting this out.
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by elijahdre(m): 2:19pm On Apr 14, 2016
MaestroLB:
Sorry about your predicament bro. We do understand how a good number of unqualified customer care agents fill up these job positions without proper character check and training by the employers. This is common in Nigeria, more so in even multinationals - banks and even hotels and telecoms (because you cant see those ones, they have this silent way of been hostile to customers sad)

I believe at the time the agent at carl care was hostile you'd have insisted on seeing the manager. This way, the agent can be queried.
On the issue of the tablet been collected, its really a peculiar case. Its easier for them to tell the customer away and not offering any reasonable help, while forgetting they work for a brand who is summarily in the business of ensuring customers are happy. Someone should be queried for this lapse and if need be, even lose their job to serve as a deterrent for future occurrences. Anything could have happened to the device. Too many things go on behind the scenes of every company and go unnoticed. Someone may have taken it, seeing that it had stayed a long time and no one came to pick it up; anything else could have happened.

Carl care is growing to be a respectable brand in the country, its important that they deal with this case so they can save their name from been smeared by unfortunate events such as this. Hopefully your case will be settled.

On a lighter note, phone business is a profitable one oo, especially with the rate Tecno phones are selling. You couldn't have stopped good business because of one unfortunate incident nah cool. Business is about interest man, you need to set aside emotions from business. Just saying bro grin I really wish you luck in sorting this out.
God bless u bro. Thats a good one from you. I appreciate.
Can u imagine Tecno has called to apologise and ask us to show up tomorrow to resolve it. No call from them since 2014 but after this complain, they called less than 24hours to say sorry (thats a good move from them. I must say). will feed the house back on the outcome.may be ill be given their flagship as compensation for character deformation.lol
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by codemaster2much: 3:43pm On Apr 14, 2016
Mod front page please... It time consumer right in Nigeria are not taking for granted no more cheating...

1 Like

Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by gidjah(m): 7:50pm On Apr 14, 2016
elijahdre:

God bless u bro. Thats a good one from you. I appreciate.
Can u imagine Tecno has called to apologise and ask us to show up tomorrow to resolve it. No call from them since 2014 but after this complain, they called less than 24hours to say sorry (thats a good move from them. I must say). will feed the house back on the outcome.may be ill be given their flagship as compensation for character deformation.lol
you mean they ;Carl are did thus nonsense to you Uncle Elijah dre?hahaha!Dem no dey fear abi??not to worry,I shall deal with them for you,haba,you of all people ?
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by gidjah(m): 7:52pm On Apr 14, 2016
Dem must pay you back bro,infact with lots of compensation
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by elijahdre(m): 8:19pm On Apr 14, 2016
gidjah:
Dem must pay you back bro,infact with lots of compensation
Yes o
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by sakalisis(m): 8:25pm On Apr 14, 2016
Uncle Eli, ehn Tecno N9 mehn , time iyaff tey ooo, Nairaland fast becoming an online solution court...
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by elijahdre(m): 10:54pm On Apr 14, 2016
sakalisis:
Uncle Eli, ehn Tecno N9 mehn , time iyaff tey ooo, Nairaland fast becoming an online solution court...
Abi o

1 Like

Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by ibibiofirstlady(f): 11:06pm On Apr 14, 2016
elijahdre:

God bless u bro. Thats a good one from you. I appreciate.
Can u imagine Tecno has called to apologise and ask us to show up tomorrow to resolve it. No call from them since 2014 but after this complain, they called less than 24hours to say sorry (thats a good move from them. I must say). will feed the house back on the outcome.may be ill be given their flagship as compensation for character deformation.lol
They called? Wow...
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by ibibiofirstlady(f): 11:06pm On Apr 14, 2016
codemaster2much:
Mod front page please... It time consumer right in Nigeria are not taking for granted no more cheating...
They already responded to him dude...
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by ibibiofirstlady(f): 11:48pm On Apr 14, 2016
sakalisis:
Uncle Eli, ehn Tecno N9 mehn , time iyaff tey ooo, Nairaland fast becoming an online solution court...
cheesy cheesy cheesy

The situation was resolved. thats the most important
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by busky101(m): 12:51am On Apr 15, 2016
I have a dream that one day the United Nations will call Barcanista and apologize for our present Government......
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by sakalisis(m): 10:11am On Apr 15, 2016
ibibiofirstlady:
cheesy cheesy cheesy

The situation was resolved. thats the most important

Yup yip
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by elijahdre(m): 7:33pm On Apr 15, 2016
At last, the case had been resolved. We were there today and they apologised. Cos there is no more l N9,we were given a brand new tecno g9. Though not 10 inces as the other n9 but at least it's better than none.thanks to mod and everyone who had contributed meaningfully. They promised they have changed.(fingers crossed).let's believe so. I guess I will go back and continue to sell their products. grin
Gracia
God bless us all.remain rapturable

Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by Ehuatamuigunisi: 9:17pm On Apr 15, 2016
Please still adjust the title
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by elijahdre(m): 1:44pm On Apr 16, 2016
Ehuatamuigunisi:
Please still adjust the title
Done sir
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by Carlcaresophia: 9:51am On Apr 20, 2016
elijahdre:
At last, the case had been resolved. We were there today and they apologised. Cos there is no more l N9,we were given a brand new tecno g9. Though not 10 inces as the other n9 but at least it's better than none.thanks to mod and everyone who had contributed meaningfully. They promised they have changed.(fingers crossed).let's believe so. I guess I will go back and continue to sell their products. grin
Gracia
God bless us all.remain rapturable
Hello Elijahdre, glad to know the problem is resolved. Sorry for lateness reply.
If you have any problem about aftersale service of Tecno, Itel and Infinix mobile phone, please try to CC Carlcareshopia, or send e-mail to service@carlcare.com so that we can response to you swiftly. Thank you!
Re: I Was Scammed At Tecno Carl Care.(RESOLVED NOW) by gannycute: 12:03pm On Apr 24, 2016
elijahdre:

Done sir
do you sell iphone

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