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Let's Sign Up For Carlcare App~ - Phones (2) - Nairaland

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Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 9:32am On Jun 24, 2016
samsonkjohn:
Pls my infinix hot note chargein port is charging very slow and the network signal of the phone as gone very bad. Av been battling with this for a month now. Pls help
Hi Samsonkjohn, please take your phone to our Carlcare Service Center and ask our colleagues there to check it for you. You can find details of contact info about our Carlcare Service Center in this Carlcare App. Thank you!
Re: Let's Sign Up For Carlcare App~ by barackodam: 1:52pm On Jun 27, 2016
Carlcaresophia:

Hi Samsonkhn, please take your phone to our Carlcare Service Center and ask our colleagues there to check it for you. You can find details of contact info about our Carlcare Service Center in this Carlcare App. Thank you!


My friend wants to repair his charging point, infinix x551

How much does it cost at Carlcare
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 7:35am On Jun 28, 2016
barackodam:



My friend wants to repair his charging point, infinix x551

How much does it cost at Carlcare
Hello Barackodam, for the price of it you need to counsel with local Carlcare Service Center directly. If you need us send you contact info, please let us know the state and city you are living in now. Thank you!
Re: Let's Sign Up For Carlcare App~ by Albertino22: 9:40am On Jun 28, 2016
I switch my tecno c8 phone at nite..when i wanted to sleep..so when i wake up..it refuses to power on..i have charge over 5 hrs..no sign of it to turn on..

From cross river.
Re: Let's Sign Up For Carlcare App~ by olasquare727: 6:21pm On Jul 02, 2016
Carlcaresophia:

Hello Olasquare727, we are sorrry about the problem. We suggest you take your phone back to the service center and ask our colleagues there to check it for you. Also please private me message and let me know your phone number, IMEI, phone model number, Work Order number as well as which Carlcare Service Center you sent your phone to, so that we can transfer your information to our colleagues to check the details. Thank you!
this is the imei number of the phone 354553075057521 infinix note 2 X600 I send the phone to Lagos calcare service centre thanks
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 8:53am On Jul 04, 2016
samsonkjohn:
Pls my infinix hot note chargein port is charging very slow and the network signal of the phone as gone very bad. Av been battling with this for a month now. Pls help
Hello Samsonkjohn, we suggest you send your phone to our Carlcare Service Center, our colleagues there will help you check the problem for you. You can find the contact info of your nearest Carlcare in the Carlcare app. Thank you!
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 9:02am On Jul 04, 2016
Albertino22:
I switch my tecno c8 phone at nite..when i wanted to sleep..so when i wake up..it refuses to power on..i have charge over 5 hrs..no sign of it to turn on..

From cross river.
Hello Albertino22, you can try to press the power bottun about 10 seconds. Or try another charger. If there is still problem, you can try to take your phone to our Carlcare Service Center.
Since we do not have service center in Cross River, below pls find collecting points there. Thank you!
NO.12 Eta-Agbor Road, Calabar, Cross River, Nigeria +2348033910342
Shop 98, Calabar, Cross River, Nigeria +2348033910342
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 9:04am On Jul 04, 2016
olasquare727:
this is the imei number of the phone 354553075057521 infinix note 2 X600 I send the phone to Lagos calcare service centre thanks
We had transferred your info to our colleagues, thank you!
Re: Let's Sign Up For Carlcare App~ by Rollyluv: 9:05am On Jul 04, 2016
My infinix hot note pro battery got swollen and it nolonger last, please can it be replaced in carl care and how much will it cost?.
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 6:44am On Jul 05, 2016
olasquare727:
this is the imei number of the phone 354553075057521 infinix note 2 X600 I send the phone to Lagos calcare service centre thanks
Hello Olasquare727, could you please let us know your phone nubmer? Thank you!
Re: Let's Sign Up For Carlcare App~ by olasquare727: 8:57am On Jul 05, 2016
Carlcaresophia:

Hello Olasquare727, could you please let us know your phone nubmer? Thank you!
08035096239
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 10:55am On Jul 06, 2016
Rollyluv:
My infinix hot note pro battery got swollen and it nolonger last, please can it be replaced in carl care and how much will it cost?.
For the problem you need to counsel with our local Carlcare Service Center directly. If you can't find the contact info of our service center nearby in the Carlcare APP, please let us know your location. Thank you!
Re: Let's Sign Up For Carlcare App~ by olasquare727: 8:11pm On Jul 06, 2016
Carlcaresophia:

Hello Olasquare727, could you please let us know your phone nubmer? Thank you!
+2348035096239 that is my number
Re: Let's Sign Up For Carlcare App~ by charlesklaus(m): 10:24am On Jul 11, 2016
Hi Sophia please I tried upgrading my tecno camon c8 to the marshmallow HiOS update from tecno official forum http://bbs.tecno-mobile.com/forum/HIOS/23115-official-version-tecno-camon-c8-marshmallow-update-download-link-and-instructions
But after following the instructions and successfully installing the update I tried switching on the phone but it got stock at boot logo and kept on rebooting itself, only for me to call ur calcare centre in owerri to ask them if they can help me downgrade it to the lollipop OS, they were telling me they'll change motherboard for 17k.

Wetin concern changing motherboard and just simple restoring the old OS by flashing the stock rom.
Please what do I do??
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 1:57pm On Jul 14, 2016
charlesklaus:
Hi Sophia please I tried upgrading my tecno camon c8 to the marshmallow HiOS update from tecno official forum http://bbs.tecno-mobile.com/forum/HIOS/23115-official-version-tecno-camon-c8-marshmallow-update-download-link-and-instructions
But after following the instructions and successfully installing the update I tried switching on the phone but it got stock at boot logo and kept on rebooting itself, only for me to call ur calcare centre in owerri to ask them if they can help me downgrade it to the lollipop OS, they were telling me they'll change motherboard for 17k.

Wetin concern changing motherboard and just simple restoring the old OS by flashing the stock rom.
Please what do I do??
Please let us know your IMEI, phone number, work order number . So that we can transfer your information to our colleagues to check the detials. Thank you!
Re: Let's Sign Up For Carlcare App~ by charlesklaus(m): 7:56pm On Jul 14, 2016
Carlcaresophia:

Please let us know your IMEI, phone number, work order number . So that we can transfer your information to our colleagues to check the detials. Thank you!
Never mind dear, I've already fixed the issue.
Thanks though
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 6:44am On Jul 15, 2016
Glad to know your phone is OK.
Re: Let's Sign Up For Carlcare App~ by bowofolu(m): 6:13am On Aug 30, 2016
I hope you don't mind me going off topic.
I've been to Carlcare and they say they don't have the parts needed to fix my Tecno H6. What should I do now? It's still under the warranty period.
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 6:28am On Sep 05, 2016
bowofolu:
I hope you don't mind me going off topic.
I've been to Carlcare and they say they don't have the parts needed to fix my Tecno H6. What should I do now? It's still under the warranty period.
Hello Bowofolu, what parts your phone needs to change? Also please private us and let us know your IMEI, work order number, phone nubmer, as well as which Carlcare Service Center you sent your phone to, so that we can transfer your info to our colleagues. Thank you!
BTW, I had send you private message, please check your e-mail.
Re: Let's Sign Up For Carlcare App~ by bowofolu(m): 11:22am On Sep 05, 2016
@Carlcaresophia
Thanks for replying. I've sent the email. Let me know if you will need anything else.
Re: Let's Sign Up For Carlcare App~ by Godbest(m): 12:37pm On Sep 06, 2016
Tecno Phone Scam: My Experiences in Carlcare Office in Wuse Abuja Nigeria

Carlcare Service Limited, is charged with the responsibility to provide professional service support to mobile phones and other electronic consumer products. Carlcare give support to android phones user provided such device has WARRANTY

My friends all knows me for one thing, my love for Tecno phones. I have this strange love for Tecno phone maybe it because it hardware are strong. Any time my friends decides to get at me they call me Mr Tecno. But with the latest treatment and behaviour I got from Carlcare staff at their office in Wuse Abuja. I have decided in my life or life to come never again will I use Tecno products. And also I will, from now on start advising everyone not to use Tecno product.

I use a Tecno D1E Phone, colour white which I bought new, tear nylon, tear rubber with full warranty seal. The phone presently have keypad problem some of it keys are not working, the volume key and camera key are also not working. I cant even type or send message with it and also the Touch screen is not working properly. I was advice by a friend to take it to Carlcare office which I humbly obeyed

On getting to Carlcare office (1st Floor, No.16 Gwani Street, off IBB Way, Wuse Zone 4, near King Care Hospital, FCT State, Abuja Nigeria), I was directed by the security man at the door, to get a ticket number.

After waiting like eternity, due to the lack of character and professionalism these Carlcare representative display while executing their job, they insult and shot-words at anyone who try to express frustration in the time wasting and sluggish manner they perform their task. It really got bad when an age woman try to speak out, she was bitterly insulted, poor woman I pity her!!!

When it got to my turn, I quickly walk up to the Carlcare representative lady that was position to attend to me, after smiley greeting her, I showed her my phone and explained my situation to her.

To my almost surprise the Carlcare lady look at me deeply, shake her head then burst in laugher , she called a friend explained to her my situation before I know it both of them start laughing.
I was irritated by their behaviour and embarrassed , I can’t just imagine, after spending my time and energy to come down here to seek solution to my phone problem the only thing I got was them laughing at me . The lady whose name I later learnt was JENNIFER, knowing I was beginning to get angry stopped laughing looked at me again then said I should go and buy another new phone, because they Carlcare can’t fix my phone and Tecno itself can’t fix it too. I ask her why she said my phone is an old phone and that they don’t fix old phones.

Now my augment and questions I got for Carlcare and Tecno is this
1. If Tecno D1E is an old phone, why are they still selling it in the market?
2. Why is Tecno as a company still producing it? when they know that once it get faulty there are noway it can be repair?
3. Why give me warranty on a device you know you can’t repair once it faulty
4. Are they telling me, if I buy any new Tecno phone once the phone last 2year with me I should just throw the phone away because it now an old phone? and if it develop fault, am on my own, because Carlcare and Tecno will not fix it.
5. How many year will a phone spend before they (Carlcare and Tecno) classified such phone model as OLD?
6. So if I want to be loyal to Tecno I will have to start changing phone every time? (Is that not foolishness and waste of resource?).

In Nokia Customer Care Centre where they fix damage phones, they repair all kind of phones model, be it new, old or aged provided such device still has it warranty on it, with that you are safe to buy and use their products. [b]So why is Tecno different!!!

https://www.nairaland.com/3330869/tecno-phone-fraud-experiences-carlcare#49089267

Tecno Phone Fraud: My Experiences In Carlcare Office Wuse Abuja Nigeria

I can’t just imagine I just wasted my time, money, life and energy in Carlcare office only for me to get such treatment. Little wonder, majority of android user prefer to go to unauthorised engineer or road side technician in order for them to fix their phones and devices.

The lady stood speechless, I just walked out because I wasn't happy at all...(Imagine, buying a new phone in this economy recession.)
Seriously I see this as a scam, yes #TecnoScammingNigerian #CarlcareScammingNigerian

Nigerian please beware. Run away from anything call Tecno
From Emma 08066517213

please help Mods.

Cc: Seun, lalasticlala, Mynd44 , Fynestboi, and all Mod

https://www.nairaland.com/3330869/tecno-phone-fraud-experiences-carlcare#49089267
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 7:54am On Sep 08, 2016
bowofolu:
@Carlcaresophia
Thanks for replying. I've sent the email. Let me know if you will need anything else.
Hello Bowofolu, we had get your e-mail and transferred your info to our colleagues. Thank you!
Re: Let's Sign Up For Carlcare App~ by smart024(m): 8:59am On Sep 12, 2016
I bought a phone (itel-1506) while leaving my previous base and only to discover that any picture, video or audio folders I save on it corrupts immediately.

Since I am no longer where I bought it in order to return it, I took it to a carlcare center to see if it can be fixed on warranty.

They collected it and stayed with it for 2weeks but on returning it, it was as if nothing was done to it as the problem was still there.

Now it is really pissing me off as I am not enjoying the phone as I should...

Is there anything that can be done to it in order to solve this problem...?
Re: Let's Sign Up For Carlcare App~ by olasquare727: 4:51pm On Sep 12, 2016
olasquare727:
this is the imei number of the phone 354553075057521 infinix note 2 X600 I send the phone to Lagos calcare service centre thanks
I have send my phone to Lagos since 30th September upto till now they hi have not see anything, I should have travel since last week Friday but is the that is keeping me waiting up till now all my friends has travel is only me that remain in school because of this phone I have even starting spending my transport. I was not planning to send the phone to Lagos again before I was planning to sell the phone so that I will add money to buy another phone since I have send the phone to Lagos for like 4 time they didn't do anything instead they will say customer should buy original charger I don't know what will cost them to change the phone for me. But they don't change the phone this time it will really pain cos I was not intend to send the phone they call me to send it and they promise me they will change the phone for me this time. All my course mate have travel it is only that is still left in school because of this same phone. They should try and make me happy this Time cos I have suffer a lot on this phone upon my 40k I use to buy the phone and 18k to change the panel that is 58k because of phone they should try to pity me.
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 7:12am On Dec 15, 2016
smart024:
I bought a phone (itel-1506) while leaving my previous base and only to discover that any picture, video or audio folders I save on it corrupts immediately.

Since I am no longer where I bought it in order to return it, I took it to a carlcare center to see if it can be fixed on warranty.

They collected it and stayed with it for 2weeks but on returning it, it was as if nothing was done to it as the problem was still there.

Now it is really pissing me off as I am not enjoying the phone as I should...

Is there anything that can be done to it in order to solve this problem...?
Hello smart024, please let us know your phone number, IEMI, Work Order Number, as well as which Carlcare Service Center you sent your phone to, so that we can transfer your info to our colleagues to check the details. Thank you!
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 7:23am On Dec 15, 2016
olasquare727:
I have send my phone to Lagos since 30th September upto till now they hi have not see anything, I should have travel since last week Friday but is the that is keeping me waiting up till now all my friends has travel is only me that remain in school because of this phone I have even starting spending my transport. I was not planning to send the phone to Lagos again before I was planning to sell the phone so that I will add money to buy another phone since I have send the phone to Lagos for like 4 time they didn't do anything instead they will say customer should buy original charger I don't know what will cost them to change the phone for me. But they don't change the phone this time it will really pain cos I was not intend to send the phone they call me to send it and they promise me they will change the phone for me this time. All my course mate have travel it is only that is still left in school because of this same phone. They should try and make me happy this Time cos I have suffer a lot on this phone upon my 40k I use to buy the phone and 18k to change the panel that is 58k because of phone they should try to pity me.
Hello olasquare727, we have transferred your info to our colleagues, please wait with patience. Thank you!
Re: Let's Sign Up For Carlcare App~ by smart024(m): 1:06pm On Dec 15, 2016
Carlcaresophia:

Hello smart024, please let us know your phone number, IEMI, Work Order Number, as well as which Carlcare Service Center you sent your phone to, so that we can transfer your info to our colleagues to check the details. Thank you!

shocked shocked shocked
Hmm...
Are you for real...?
After like how many months before responding...
I have given up on both the poor services I got from carlcare and the time spent and took the phone to a roadside guy who flashed it and changed my memory card and the phone is back to normal...


That's what i am using at the moment...

All the same, the only details i can readily give now is that I took it to the carlcare service center in Makurdi, Benue state located at OG WINNERS PLAZA...
It was booked and I was told to come and pick it after two weeks from the date of bringing it...
Re: Let's Sign Up For Carlcare App~ by investigator007: 2:01pm On Dec 15, 2016
Carlcaresophia:
If you're using Tecno, Itel or Infinix mobile phones, you'll find this useful "Carlcare app" in it, functions as follows. Let's sign up. wink
1.Service Center: Check the contact information of all Carlcare Service Center and phone collecting points.
2.Reservation: Make a repair appointment (For now, only the Opebi branch of Nigeria is available for reservation. More will be available soon).
3.Satisfaction: Give grades to the service you received from one of our Carlcare Service Center.
4.FAQ:Check the common phone problems and their solutions.
5.Feedback: Report your phone problems that you couldn’t solve here, we’ll try to offer you a solution(be sure to give us all the details).
6.Optimize: Clear all background apps, and make the phone faster.
7.About: Check the latest version of your Carlcare app.
8.User’s center: Check your personal information and edit.


Carlcare have shown it truly cares
Re: Let's Sign Up For Carlcare App~ by Carlcaresophia: 9:09am On Dec 16, 2016
smart024:


shocked shocked shocked
Hmm...
Are you for real...?
After like how many months before responding...
I have given up on both the poor services I got from carlcare and the time spent and took the phone to a roadside guy who flashed it and changed my memory card and the phone is back to normal...


That's what i am using at the moment...

All the same, the only details i can readily give now is that I took it to the carlcare service center in Makurdi, Benue state located at OG WINNERS PLAZA...
It was booked and I was told to come and pick it after two weeks from the date of bringing it...
Hello smart024, glad to know your phone is working. We'd appriciate a lot if you can give us your work order number or phone number so that we can check the details and make improvment. Thank you!
Re: Let's Sign Up For Carlcare App~ by Rafob(m): 10:04am On Dec 16, 2016
Pls help my infinix hot 4 pro asking for updating how do i go about this
Re: Let's Sign Up For Carlcare App~ by Marlvin(m): 11:13am On Dec 16, 2016
Ademat7:
went to carlcare 77 opebi road,ikeja lagos to repair ma phone speaker wey no loud since I purchased it,d customer care ask m to drop d phone n come back a week after; if I hear how is dat possible?



That's the reason I've decided not to take my phone to any of there centres
Re: Let's Sign Up For Carlcare App~ by smart024(m): 2:26pm On Dec 16, 2016
Carlcaresophia:

Hello smart024, glad to know your phone is working. We'd appriciate a lot if you can give us your work order number or phone number so that we can check the details and make improvment. Thank you!

Seems this is an autobased electronically computer answering system o...
The work order slip was collected back at the point of retrieving my phone by the representative at the service center...

For a start, response systems to customers complaints should be answered almost immediately so that follow ups would follow a positive sequence...

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