English/French Customer Support Hero iROKOTV

TEAM MISSION STATEMENT

To provide excellent customer service by communicating with our customers professionally and respectfully.
To pay rapt attention to details, investigating and interpreting issues, to purpose of quick resolution.
To convey information clearly, confidently, and politely.

POSITION SUMMARY

To provide our French-speaking customers with excellent customer service in French.

DUTIES & RESPONSIBILITIES

Responding to all incoming live-chat, email, and/or social media inquiries for iROKO+ customers
Troubleshooting and resolving customers’ problems with our product by determining the cause of the problem, then selecting and explaining the best solution
Bringing any relevant issues to line manager’s attention immediately
Consistently staying up-to- date with new iROKO+ products/services
Providing weekly reports on customer feedback to management
Converting potential customers by answering product/service questions, suggesting information about subscription plans, payment options and devices.
Reviewing and making changes to customer accounts where necessary

Method of Application

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