My beloved N73ME developed a fault last month and i needed to get it fixed. Having seen the adverts and hype about Nokia care present in Nigeria, i decided to go there and have the phone fixed there (not minding that it will be expensive)

My first hurdle was sneaking out of the office during working hours for the trip. First stop was the NOKIA office in VI. The front desk lady took one look at the phone and made the decision that i go to their office in Ikeja. Humble me thinking it was for the good of my phone did not think twice of the trip.

Reaching the Ikeja office, i waited patiently on a queue till i was attended to by a customer care executive. It was decided that my phone casing with keypad will be changed. A form was filled out and i was told to come back 10 working days from that day - 13th August. Meaning i should come back on the 27th.

Patiently  i waited with no doubt in my mind that i will get my phone back on the appointed day. I let a day pass and called the center on Friday the 28th to confirm i could come pick up my phone. That's where the whole drama started.

A lady picked up the phone and rudely informed me that they were having systems failure and hence could not check the status of my phone. I asked her if  i could call back later in the day or the next day and she just said ", check back next week" I was like isnt that too long and she went ",  isn't it just three days?" - no apology about the delay or the inconvenience i was going through.

Patient me let sleeping dogs lie and decided to call back Monday. Same rude lady picked up the phone on the 5th attempt (it was ringing with no answer) and said i should call back in 30mins. Did that and she was like she hadn't checked, call back in 1hr.

Called her back in one hour and she simply said ", your phone is not ready" You can imagine the anger i was feeling at that point. My query as to when it will be ready was answered with ", how will i know? i am not the one fixing it"

For customer service, that is the height of irresponsibility. My next action was to go online looking for their email address to send a nasty note. Did not get that but ended up seeing a contact nokia button on their main site - www.nokia.com

Would you believe 30mins later i got a reply to my complaint and was asked to provide the details of what happened. Talk about people who care about their business.

Next morning a customer service officer from the Middle East covering their ME and Africa region is on the phone apologizing in person and promising to update me as they make their investigations.

Why can't things work out like that in Nigeria My brothers and sisters why

ps: this is the second of September, my phone is still stuck in Ikeja!!!!

I feel ur plight bt . . .u culd've laid a complaint about the phone here 1st & I culd've fixed it under 48hrs !. . . .
Check this. . .

GTay:

This is the best phone i have ever used, trust me the pictures from this phone are clearer/sharper than those from my digital camera at times.
I also loaded nokia maps for nigeria recently 
My problem now is i would like to change the phone casing, not sure if its somethin i can do myself, went to nokia service center in v.i and was told it would cost N6500 for the front casing alone  . was also told it would take 5 workin days, whaaaaaaaat!

GTay:

Thanks dragnet m adding you to IM straightaway, catch ya online!

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. .
I wonder what wuld've happend to his too if he took it there?! . . . I fixed it under 48hrz & even at a cheaper deal !. . . I later went to nokia care Ikeja to get him a battery but they didnt have . .imagine that?

Ha,i just took my e51 there yesterday for software upgrade and mouthpiece,bt mine is still under warranty,so its free,i hope i wont encounter all dis o,bt i didnt kolect their number,can u pls drop their number,so that i will call them b4 going there.bt am told to cme back after 7 working days.o lord,i pray nothing bad should happen,any way if any thing happen it means am taking back home a brand new e51.coz its stil unda warranty.

Ha,i just took my e51 there yesterday for software upgrade and mouthpiece,bt mine is still under warranty,so its free,i hope i wont encounter all dis o,bt i didnt kolect their number,can u pls drop their number,so that i will call them b4 going there.bt am told to cme back after 7 working days.o lord,i pray nothing bad should happen,any way if any thing happen it means am taking back home a brand new e51.coz its stil unda warranty.

Vic, Have faith. . .d worst dat wuld happen is dat u'd get a brand new 1 since u're under warranty as u say !

Like I took my N93 to chnge the casing, they told me it cost 16,000 and to fix my 3G camera too would be 6,000 wic will amount to 22,000 naira

Moe, hw many days dem giv u? . .lemme guess, dat ya own go take 50 working days ! . . .lol

@poster
u may hv just cost som1 her job oh!! (which is very good cos dere too much incompetence in dis country )

@dragnet
hw far? pls hw much wil it cost me to change d casing n screen of a nokia 6120classic? dose crazy nokia pple @ ikeja r not it AT ALL!!
cheers

@lynxnoon: i tried my best to be patient but she kept giving me that attitude typical of insensitive ppl. My phone is still not back by the way!!!!!

Lynx, replacing d screen & casing wuld cost N6000 but what exactly happend to the former lcd? . .shatterd?

@dr klump
Dnt wory am sure dey wil treat ur case wit special care

@dragnet
6k,,,,,hmmmm u'll giv me discount wen am redy oh!! Evrytin about d fone is ok its jst dat d screen is peelin off along wit d body
By d way, do u hv any idea hw much a 3G modem on exprescard slot(not USB oh) wud cost & where 2 get it in lag? I want 2 stop using my fone as a modem
Tnx

No qualms
prof shuld be in a better position to give u info abt d card

ok tnx

Dis is the 3rd week that my phone has been strucked in dt nokia centre,and am stil ask to wait,oh my God who is going to save me frm dis palava.

[color=#990000][/color]

Hi everyone, I do not like the topic of this discussion. It could have been NOKIA CARE SHOP IKEJA- A SHAME.

I understand Dr Klump's plight. My Nokia 6300 which I bought on July 1,2009 from SLOT SYSTEMS LTD, Ikeja could not detect a network on August 26, 2009. I PERSONALLY switched off the phone with the aim of putting it on later. I later discovered It wouldnt switch on again. Even to charge it, no response. If you are familiar with Nokia 6300, it has blue lamps that flash lights by the side when you have an unread sms or missed call. The lights will permanently switch on if I try charging it.

My phone switched on on 2 different occassions but still wouldn't detect any network after changing the sims twice to Glo and Zain. I therefore decided to take it back to SLOT SYSTEMS. On getting there, their Engineers( SLOT ENGINEERS) referred me to Nokia Care just across the bridge which I did. Note the said date is Aug 27.

I got there, filled their pathetic form and I heard; COME BACK IN 7 WORKING DAYS. Even though my phone is still under waranty. I chilled as a hypertech guy, no long thing and I left.

I went back on September 7, last week. I tendered their awful teller and the attending lady said bluntly: COME BACK ON THURSDAY OR FRIDAY. Godddddddddddd. I felt like slapping the living daylight out of her. No apologies, reasons and whatever. While I was still there, another guy was told the same thing. The guy snapped immediately and I quote him: WHAT IS THE MEANING OF THIS NOW? THESE 2 PHONES I BROUGHT HERE HAS SPENT ONE MONTH IN YOUR CUSTODY. I WAS ALMOST JAILED LAST WEEK BECAUSE I COULDN'T PROVIDE THE PHONES TO THE OWNERS,DEAD OR ALIVE. The guy was almost weepind and the stupid attendant just swapped her thin arm to the right to go meet the oga there. I didnt know what happened later as I stormed out.

The Friday I was asked to come, I sent my brother to help me get the phone perhaps it would be ready. The same irritating statement was said to him again but this time, with ill reasons: WE ARE STILL TRYING TO DO IT. Its September 14 2009 as I am writing. My Phone Is In That Jail Called NOKIA CARE IKEJA. Please nairalanders, advice me on what to do. I have made up my mind that I will go again this friday and if they tellme the same old story, I will collect my phone.

If a phone is still under waranty and faulty, How can I claim a new one? I bought mine in SLOT SYSTEMS,IKEJA.

Are you guys talking about a owl look like a lady?She is worst.
Note
1.They are not owned directly by nokia.
2.They are third party company from egypt.
3.They don't likes phone under warranty.
4.What they do is try and error.
If your phone have a technical problem google it than go to No-kia center ikeja.

@Bantie,if u still av a warranty y not snatch ur phone 4rm dem nokia care people n go 4 a replacement at slot n d last time i checked slot claimed they av a technical service unit @4peace i totally agree on that

deres a new nokia experience shop dat i saw around computer village beside zenith bank,,,,,,,,,,,,,,,,,,,,,i tink wn dey fully open dose IDIOTS at nokia cara ikeja( beside cash n carry) wil be forced to close dia doors^{(hopefully )}

Since i took my phone to those people,i just they regret y i did it,i even called them on monday,only for one man to tell me that my phone is at abuja,that i should cal back on thur,even God knows that wherever i step my foot in that their shop,i will just request 4 my phone either dead or alive,ha,what a shame,and my phone is stil unda warranty.

na wah oh!!
i strongly feel dat place is not directly owned by nokia or dey maybe dey just hired a sloppy manager

I dont think its just here in Nigeria cuz months back, a friend in south africa said her phone spent 3 months at nokia care just to get a damaged lcd replaced

Different experience 4 me. Bought my N81 8GB last year. Didnt turn on after a week. Took it to the same ikeja office where i was given a new one in a month's time. The girl at the help desk was very pleasant. Even tipped her after getting the new phone. :-)

I think the best we can do is to report directly to nokia-mail them on-ext-custservice.mena@nokia.com

@dr_klump,have u been able to kolect ur own phone.pls let us knw

Tsk, tsk, you really shoulda fixed it yourself. You do know what I mean don't you.

banttieman:

[color=#990000][/color]

Hi everyone, I do not like the topic of this discussion. It could have been NOKIA CARE SHOP IKEJA- A SHAME.

I understand Dr Klump's plight. My Nokia 6300 which I bought on July 1,2009 from SLOT SYSTEMS LTD, Ikeja could not detect a network on August 26, 2009. I PERSONALLY switched off the phone with the aim of putting it on later. I later discovered It wouldnt switch on again. Even to charge it, no response. If you are familiar with Nokia 6300, it has blue lamps that flash lights by the side when you have an unread sms or missed call. The lights will permanently switch on if I try charging it.

My phone switched on on 2 different occassions but still wouldn't detect any network after changing the sims twice to Glo and Zain. I therefore decided to take it back to SLOT SYSTEMS. On getting there, their Engineers( SLOT ENGINEERS) referred me to Nokia Care just across the bridge which I did. Note the said date is Aug 27.

I got there, filled their pathetic form and I heard; COME BACK IN 7 WORKING DAYS. Even though my phone is still under waranty. I chilled as a hypertech guy, no long thing and I left.

I went back on September 7, last week. I tendered their awful teller and the attending lady said bluntly: COME BACK ON THURSDAY OR FRIDAY. Godddddddddddd. I felt like slapping the living daylight out of her. No apologies, reasons and whatever. While I was still there, another guy was told the same thing. The guy snapped immediately and I quote him: WHAT IS THE MEANING OF THIS NOW? THESE 2 PHONES I BROUGHT HERE HAS SPENT ONE MONTH IN YOUR CUSTODY. I WAS ALMOST JAILED LAST WEEK BECAUSE I COULDN'T PROVIDE THE PHONES TO THE OWNERS,DEAD OR ALIVE. The guy was almost weepind and the stupid attendant just swapped her thin arm to the right to go meet the oga there. I didnt know what happened later as I stormed out.

The Friday I was asked to come, I sent my brother to help me get the phone perhaps it would be ready. The same irritating statement was said to him again but this time, with ill reasons: WE ARE STILL TRYING TO DO IT. Its September 14 2009 as I am writing. My Phone Is In That Jail Called NOKIA CARE IKEJA. Please nairalanders, advice me on what to do. I have made up my mind that I will go again this friday and if they tellme the same old story, I will collect my phone.

If a phone is still under waranty and faulty, How can I claim a new one? I bought mine in SLOT SYSTEMS,IKEJA.

Hello house am not trying to make a case for them but the last time I took my wife's Nokia 5310 to the VI office cos the phone screen went blank and it was still under waranty, they repaired it and I got it back b4 10 working days. maybe guys shd try the VI office and not Ikeja.

Haha vi office again,if d ikeja office is nt ready to work cant they close it down

simple!

You Guys need to be updated.

I was at the crazy Nokia Care Shop Ikeja again on thursday 17/9/2009 and that lady told me to go get my memory card that it might be the cause of my phone's problem and needed to be tested in my phone at ABUJA. That memory card is currently in a Nokia 3110c and it is working perfectly.

Who asked them to take my phone to Abuja? I simply asked them to get me my phone as soon as possible. They are annoying. next week I dont have my phone, I will raid the place and I mean it.

This is what happens when you have square peg in round hole. Its shouldn't take this long to fix a phone if you have competent hands, right tool and good spares. 
@paypal, I guess the lady that attended to you last yr must have gotten a better offer (job) where she would be more appreciated.

den i ges V.I it is