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Customer Relationship Officer Needed In A Telecommunication Company by nadoplano: 5:25pm On Jun 29, 2016 |
We are an indigenous telecommunications, ICT and Power consulting company with a young and dynamic workforce. We deliver services to our clients cutting across both the private and public sectors. We require the services of a Customer Relationship Officer to enhance to our Business. Position: Customer Relationship Officer Location: Victoria Island, Lagos Gender: Female Age range: <30 RESPONSIBILITIES: • Maintain long-term, post-sales relationships with existing customers across all projects • Pro-actively work with customers to ensure they continue to receive on-going value from our business. • Collaborate with project managers to ensure successful implementations • Focus on relationship management to ensure that the customers serve as positive references • Take full responsibility for managing a growing customer portfolio within the assigned region • Act as the liaison between the customer and other departments within the business such as Business Development, implementation services, admin etc. • Pro-actively call all contact levels to ensure satisfaction and that their experience matches with expectations. • Identify and close opportunities for upgrades and growth • Perform above what is expected to provide exceptional support and service to customers • Manage cross-functional project teams, which could consist of project managers, business analysts, engineers, marketing and support staff. QUALIFICATION AND EXPERIENCE: Minimum of Second class degree or Higher National Diploma from a reputable institution. Prior customer relationship management experience will be an added advantage. COMPETENCIES AND SKILLS: Sociable, affable and a people person. Must be proficient in use of the Microsoft office suite: word and excel. A high aptitude and comfort level with technical environments Excellent interpersonal skills. Strong communication skills both in person and in writing Good money management skills Excellent presentation skills. Good understanding of the strategic sales process Ability to multi-task. Must be good with numbers Ability to network is an added advantage. Manage expense reports and payroll. Willing to learn and be a good team player OFFICE LOCATION: #16 Karimu Kotun Street, Victoria Island, Lagos. website: www.connigtechnoserve.com APPLICATION PROCESS: Interested candidates should forward their up-to-date CVs to : info@connigtechnoserve.com before Tuesday 5th July 2016. Please include the keyword "Customer Relationship Officer" in the Subject. |
Re: Customer Relationship Officer Needed In A Telecommunication Company by 3slleeq: 3:30pm On Jul 01, 2016 |
nadoplano:@OP will a male candidate with the required skill for the job be considered? |
Re: Customer Relationship Officer Needed In A Telecommunication Company by ykolajide: 4:03pm On Jul 01, 2016 |
nadoplano:I hv HND Upper credit in business Administration and also possess a very strong computer skills and customer care representative traininng at ICSL 2016,male below 30 can I be considered for the role? |
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