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Smartweb Nigeria Hosting Services: Worst Hosting Company In Nigeria 2015/2016 - Webmasters - Nairaland

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Smartweb Nigeria Hosting Services: Worst Hosting Company In Nigeria 2015/2016 by samadex3: 10:55am On Jul 11, 2016
I have over 20 services hosted with Smartweb, initially, they started well, but presently... they keep changing policy and they have grown thick skin in responding to clients.

My experience is getting worse by day. If you are not on a dedicated server, they treat you like poo. They'll ask you to upgrade to dedicated server if you want better services. the idiots proud themselves as the best customer service company in Nigeria. How i wish they understand the meaning of best customer services.

Their latest attitude is now merging tickets that are for different things into one. And their administrators that hardly have certificates speak stupid english, and very poor response to the tickets, automatically wasting your time.

Their response rate to ticket is 3/100, meanwhile after getting the response, they only answer to questions that are not being asked, automatically wasting 96% of your waiting time.

People need to know this and stop wasting their money patronizing Smartweb Nigeria. I have been patient hoping things will change but obviously, they just keep getting worse by the minute.

You have been warned.
Re: Smartweb Nigeria Hosting Services: Worst Hosting Company In Nigeria 2015/2016 by mokoshalb(m): 11:06am On Jul 11, 2016
Your thread should be titled ALL NIGERIAN HOST PROVIDER ARE BAD...

1 Like 1 Share

Re: Smartweb Nigeria Hosting Services: Worst Hosting Company In Nigeria 2015/2016 by Nobody: 11:07am On Jul 11, 2016
Thanks for sharing. Wanted to move 5 of my companies websites to Nigeria hosting and smartweb was recommended. You just saved me from headaches. I will continue with godaddy.
Re: Smartweb Nigeria Hosting Services: Worst Hosting Company In Nigeria 2015/2016 by samadex3: 1:27pm On Jul 11, 2016
Billyonaire:
Thanks for sharing. Wanted to move 5 of my companies websites to Nigeria hosting and smartweb was recommended. You just saved me from headaches. I will continue with godaddy.

i would strongly suggest you just stay where you are. There is no softlanding at Smartweb Nigeria. They are really ranking so high on poorest performance so far. I am looking for where i can move all my hosted websites too gradually.
Re: Smartweb Nigeria Hosting Services: Worst Hosting Company In Nigeria 2015/2016 by bigl: 2:33pm On Jul 11, 2016
What's the problem encountered with them? I feel you should be specific so that everyone can be better informed!

I've also ran into problems with the likes of ihostafrica, etc!

You pay and next thing, they refuse to activate your account for days, if not weeks!

That forced me to have my own hosting company!

I run a lil hosting service but I mainly use it for my personal web design projects and sell to other friendly webmasters who need reliable web hosting!

Me, I've not bought whmcs and don't even wish to use bootleg version! So, we don't av a front end via which you can book!

What I can do to assist u in testing my service is to create an hosting account for u (provided ur domain name is still working), you just point ur domain to our server!

Try it for a week and if love the performance, then, u may decide to transfer!

I'm on a resellership plan with spirit domains US! And for over 5years, they've not failed for once!

If u're interested, feel free to contact me via whatsapp: 0803 431 1147 or email: olaoluwaperfect(at)yahoo.com (replace the (at) with the regular @ sign!)

Nectarwebhost.com
Re: Smartweb Nigeria Hosting Services: Worst Hosting Company In Nigeria 2015/2016 by bigl: 2:40pm On Jul 11, 2016
samadex3:
I have over 20 services hosted with Smartweb, initially, they started well, but presently... they keep changing policy and they have grown thick skin in responding to clients.

My experience is getting worse by day. If you are not on a dedicated server, they treat you like poo. They'll ask you to upgrade to dedicated server if you want better services. the idiots proud themselves as the best customer service company in Nigeria. How i wish they understand the meaning of best customer services.

Their latest attitude is now merging tickets that are for different things into one. And their administrators that hardly have certificates speak stupid english, and very poor response to the tickets, automatically wasting your time.

Their response rate to ticket is 3/100, meanwhile after getting the response, they only answer to questions that are not being asked, automatically wasting 96% of your waiting time.

People need to know this and stop wasting their money patronizing Smartweb Nigeria. I have been patient hoping things will change but obviously, they just keep getting worse by the minute.

You have been warned.

Are ur domains still active with them or expired? If active, why not 1st create a backup of all ur web files (html, wordpress, drupal, etc) then let's see what we can work out!

And the last time I checked, it's like I've also been a victim of smartweb sef! They claim to be in Jos I guess?
Re: Smartweb Nigeria Hosting Services: Worst Hosting Company In Nigeria 2015/2016 by samadex3: 3:14pm On Jul 11, 2016
bigl:


Are ur domains still active with them or expired? If active, why not 1st create a backup of all ur web files (html, wordpress, drupal, etc) then let's see what we can work out!

And the last time I checked, it's like I've also been a victim of smartweb sef! They claim to be in Jos I guess?

They claim to be in Jos.
You are saying you run your personal hosting company, or you run it as a business?

My domains are working perfectly. Thanks for offering a test. What are your services rate like? and how is the performance, downtime and all?
Re: Smartweb Nigeria Hosting Services: Worst Hosting Company In Nigeria 2015/2016 by bigl: 3:38pm On Jul 11, 2016
samadex3:


They claim to be in Jos.
You are saying you run your personal hosting company, or you run it as a business?

My domains are working perfectly. Thanks for offering a test. What are your services rate like? and how is the performance, downtime and all?

Running it as a business for my web design jobs and i'll tell you why!

There was a time I did job for a client and the bandwidth/disk space purchased got to the limit! I had to to tell the client to pay more to upgrade to which he refused! And a big shot in govt was to see the website in an hour!

I bore the cost!

So, since that time, I my personal hosting server via which I register, share disk space and bandwidth for websites all by myself! If someone's space is reaching its limit I can give an upgrade free and easy while the client gathers his ass to send me payment! Atleast, the website wouldn't go down!

I guess that's fair enough!

The reason why I didn't bother to get a front end is the wahala with various solutions: whmcs if damn over priced and most web hosts are using bootleg and that, I won't do! So, I do my stuff back end, ur web runs and everyone is happy!

Service and uptime has been amazing! Since its US based servers, they've been working very fine!

That's what I've used to host:

Kingsdayofpraise.com
Aaron-bell.com.ng
Tenderheartandyears.com etc

Downtime is less than 1%!

I'll send d prices shortly!
Re: Smartweb Nigeria Hosting Services: Worst Hosting Company In Nigeria 2015/2016 by xiqlo: 7:23pm On Nov 25, 2017
STAY AWAY FROM THEM, Very Bad customer Care, if you host with them, you lost your domain
Re: Smartweb Nigeria Hosting Services: Worst Hosting Company In Nigeria 2015/2016 by Zilliongold: 8:51pm On Dec 06
Today is a dark day in my history of websites hosting.
Smartweb for reasons known to them destroyed 4 sites I have with them. After all going forth and back of tickets.
They simply say they apologies for the inconvenience, after destroying two e-commerce site and two business sites.

Sincerely in my opinion SMARTWEB is the greatest nightmare for anyone who wants to host a website.
Beware and Be warned
06/12/2018
Re: Smartweb Nigeria Hosting Services: Worst Hosting Company In Nigeria 2015/2016 by ashiraf(m): 8:17am On Dec 07
Thanks for sharing. Wanted to move 5 of my companies websites to Nigeria hosting and smartweb was recommended. You just saved me from headaches. I will continue with godaddy.

If you need a reliable web hosting, then https://riseshost.com

am using riseshost.com to host my three blogs in the siginature and i have never faced any problem.

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