Title of Job:
Customer Service Executive
Location of Job (UNIT)
Business Development Unit
Position Start Date: Immediately
Number of Subordinates:
1
Reports to:
Head sales and marketing
Main Function
Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
Industry:
An ICT Company is seeking applications from qualified nationals for the following position:
Job Type: Full Time
Qualification: BA/BSc/HND.
Experience: 2 years
Location: Abuja
Job Field: Business Development
Qualifications:
BSc in any social science/Business related discipline.
2 years in progressively responsible for customer relations roles.
Good communication and interpersonal skills is required.
Prior experience in an ICT-based environment is highly desirable.
Problem solving, stress management and time management skills are required.
Proficient at using Microsoft office software: World Wide Web (internet), MS Word, Excel, PowerPoint, Outlook, etc.
Excellent record keeping and documentation skills are required.
Written and spoken fluency in English is required.
Role Responsibility
· Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
· Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking.
· Troubleshoot customer issues over the phone.
· Use automated information systems to analyze the customer’s situation.
· Maintain a balance between company policy and customer benefit in decision making.
Social Media:
Updates Facebook and Twitter Accounts.
Responds to posts or comments to bring value to user’s interactions with the company.
Posts updates, news and announcements in a timely manner using appropriate content.
Completes other social media projects as assigned.
Digital Media:
Takes pictures and videos of training events /customer’s events to be developed into content for the company’s website, Facebook and Twitter pages.
Research:
Regularly observes the online activity of model organizations researches and reports on “social media best practices”.
Eligibility
Candidates should maintain a positive attitude under pressure, exhibit a strong work ethics, and enjoy working with a wide range of personalities.
Most importantly, the candidate should be flexible and willing to take on multiple tasks in a startup environment.
This position will benefit someone who is interested in Marketing and Ecommerce.
Personal Attributes:
Strong interpersonal skills, ability to communicate effectively.
Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
High level of integrity and dependability with a strong sense of urgency and results-orientation.
Method of Application


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