Job Title: IT/Contact Centre Manager
Location: Lagos

Job Description



Our organization requires a resourceful individual (male or female) who has proficient IT knowledge, a strong understanding of contact centre operations & exceptional management & leadership skills. Our ideal candidate would consider him/herself to be a driven and self-motivated team-player, hands-on, entrepreneurial and committed to organizational success.

Responsibilities

Manage IT infrastructure for effectiveness and Contact Centre operations for profit.
Propose measures/strategies that leverage current IT capacity & future technology advances for all-round operational excellence & competitive advantage.
Advise management on alternative & innovative ways of maximizing the capacity utliisation of the Contact Centre & implement same.
Develop & execute plans for acquiring new clients for the Contact Centre.
Review/audit Contact Centre infrastructure with a view to maintaining the integrity of the platform.
Manage (in conjunction with account management & HR) recruitment for Contact Centre projects.
Institute appropriate QC measures/procedures that will deliver optimal service for Contact Centre projects.

Qualifications & Other Requirements
The candidates must have:

B.Sc. in Computer Science, MIS or degree-level qualification in similar fields.
IT professional certifications;
At least 6 years’ cognate experience in a medium to large organization or a multinational.
Above average knowledge in data centre management, and governance.
Application Closing Date
26th January, 2017.

How to Apply
Interested and qualified candidates should forward their CV’s to: info@tequilanigeria.com