Job Title: Client Services Officer – South West

Locations: Oyo, Ogun, Ondo, Ekiti, Kwara, Osun

Job Description
Retail & Business Banking

Job Purpose

To render frontline service support

Key Responsibilities/Accountabilities
Control chequebooks:

Attend to telephonic queries regarding cheque books.

Control Automated Teller Machine (ATM) cards:

Receive and handle ATM cards according to laid-down policies and procedures.
Ensure the ATM cards are locked away overnight.
File ATM cards in received-date order.
Handle retained ATM cards according to laid-down procedures.
Perform daily balancing of ATM cards in conjunction with the Asset Custodian
Dispatch and receive ATM cards to/from away branches.
Attend to all telephonic enquiries regarding ATM cards.

Statements:

Issue off-cycle statements at customer’s instance and take charges as appropriate
Keep records of all source instructions from customers

Reactive selling:

Identify cross-selling and migration opportunities and sell products/services reactively.
Participate in tactical sales/marketing activities as required.

SIPML Management:

Attend to all pension enquiries
Processing of NSITF transfer.
Processing of deceased person benefit withdrawal.
Print statement of account and registration certificate for the client
Cross sale.
Processing of client withdrawal application.
Processing of client change of account information and signature
Render daily report on applicable platform.

SIAML Management:

Attend to all Asset management enquiries
Processing of client change of account information.
Processing of deceased person redemption
Print statement of account and registration certificate for the client
Dispatch all document to appropriate unit after execution
Processing of client subscription.
Processing of client redemption
Cross sale

Preferred Qualification and Experience

A Bachelor’s degree in any related field
0 – 2 years banking experience, preferably interfacing with customers.
Strong relationship management background.
Experienced in upholding the highest levels of service.
Experience in completing credit applications successfully.
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