Why Can’t Access Bank Enable Automated Cash Reversals for Failed Transactions?

Sir or Madam:

I’m a customer at Access Bank. My account details are:

Account: 070*******
Name: ***********

I also have an account at GTBank, and I notice that whenever an Instant cash transfer fails when using a GTBank online platform, the money and the deducted commission would be reversed automatically, whether the failure is from GTBank or the recipient’s bank.

But in case of Access Bank, when there is such failure. Nothing would be done until Access Bank customers support agents online are contacted, many of whom are liars and unhelpful, promising to help, when in fact, they do nothing.

This matter can drag on for days before it is manually reversed by your relevant staff, while business lose customers. This frustrating and causes a dent in Access Bank’s image.

Please I want you to look into this issue and ask your programmers to enable automated cash reversals on your Primus Lite and mobile app platform, especially when it is clear that the transaction has failed.

Please help me channel this request in the right direction.


Perfect Money/Payeer/Epay/Neteller: www..com.ng

Heritage bank tried that nonsense with me. I tried recharging my fone, the money was taken but my fone was not credited.

I observed that over a period, the funds amount to about 4k. I wrote their customer care through email and they promised heaven and earth. Yet nothing.

I trust myself, they were not going to eat my money. I wrote then again and each time, they will call me to get the details even when my mail was very detailed. At first, after about 7days, they tried returning the money and then took them back. I laugh at them.

But at the end, I persisted and they had no choice but to return it

Is this Access Bank's Customer Care Portal?

DanseMacabre:
Is this Access Bank's Customer Care Portal?

I hope they won't just ignore this request. You won't know how serious this issue is until you transfer money to an impatient customer, and it fails. Then you would know that this is a serious matter.

I feel your pain @op, it is quite frustrating especially if it is only channel you can use at that moment. But to be sincere, i dont experience such thing with their mobile app or internet banking. They usually returned my money almost immediately when a failed transaction happened.

Perhaps you should update your app or better still download and re-configure another one.

Meanwhile, Access bank need to tell their staffs across the federation to start attending to the issue of fail transaction on ATM and other electronic banking as quick as possible. Thanks!

You are very correct about this. But one thing i know for sure is that they reply quickly to complaints directed at thier customer care twitter handle @accessbank_help. Give them a try and am sure you would not be dissapointed.

nisnud:
You are very correct about this. But one thing i know for sure is that they reply quickly to complaints directed at thier customer care twitter handle @accessbank_help. Give them a try and am sure you would not be dissapointed.

adebisiadeyemit@gmail.com