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Nairaland Forum / Nairaland / General / Career / Call Center Agent (501 Views)
Job Role: Contact Center Agent / Job Vacancy For Contact Center Agent / Call Center Agent Http://www.sumeru.com.ng/jobs (2) (3) (4)
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Call Center Agent by olawumia(m): 7:09pm On Sep 30, 2017 |
Sumeru Nigeria Limited, is recruiting on behalf of its client to fill the position below: Job Title: Call Center Agent Location: Lagos Job Description The candidate would interact with customers to provide and process information in response to inquiries, concerns and requests about the company product and services. Responsibilities Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Recommend potential products or services to management by collecting customer information and analysing customer needs Contribute to team effort by accomplishing related results as needed Manage large amounts of incoming calls Assist with placement of orders, refunds, or exchanges Inform customer of deals and promotions Handle changes in policies or renewals Qualification Applicants must have a degree in any Discipline Requirements Must have finished NYSC No work Experience, Fresh Graduate preferably Fluent in written and Spoken English 2nd Class Lower only (2:2) Age 19-26 Skills, Abilities and Knowledge: Interpersonal skills Communication skills - verbal and written Problem analysis and problem-solving Attention to detail and accuracy Ability to multi-task, prioritize Customer orientation and ability to adapt/respond to different types of character Click the Link Below to Apply http://www.sumeru.com.ng/jobs |
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