In recent times, customer behaviour and expectations are ever-evolving and with this challenge, comes the need to meet their needs as well as ensure, new offerings are at the forefront of technological evolution. On the back of this development, UBA a leading innovative player in Financial Services is finding new ways to communicate and engage with their customers.


With the growing mobile consciousness, customer demand for online services is on the rise and it is imperative to meet this demand with digital self-service platforms. However, to meet this demand, the role of human interaction in the process cannot be underestimated. It fits into our creed to continue to foster our unlimited dedication and access to the customers.

In this regard, the United Bank of Africa, in its unrelenting effort to raise the bar, likewise the levels of ease and convenience in customer experience through innovation, has introduced Video live chat with Co-browsing technology.

Firstly, it enables Customer Experience Experts to help customers in real-time, enabling a support experience centered on visual engagement. Why is this important? 65% of the world are visual learners. Not only can enquiries and issues be resolved more efficiently and swiftly, but co-browsing can complement other channels, improving the overall customer experience

UBA is differentiating with Customer Experience and use of Video Live Chat and Co-browsing to improve customer acquisition, service and to improve x-sell & retention by enabling more meaningful contact with customers.

Video Co-browsing enables customers to virtually have a one-on-one interface with the bank through co-browsing application via video live chat, text chat, and through real time document exchange. This makes it easier for bank staff to assist customers through a number of difficulties; from filling intricate bank forms and even helping them resolve much more complex transactions. Sometimes, the platform simply facilitates directing the customers to the exact information they need.

It provides a secure file-sharing, compliant, real-time communication solutions that enables the bank hold co-browsing sessions to expedite troubleshooting as well as ordinary enquiries.

This without a doubt moves light years ahead of the old customer service where interaction is purely through phone calls; this method which has proven to be frustrating especially when it involves fixing a problem urgently. It also comes resourcefully as a quick and easy fix for those who do not have enough time for a physical visit to the bank to take care of their transactions.

Other benefits include:

All session actions are accountable
Secure collaboration
Navigate the web together
Control access
Collaborate online, effectively
With this latest innovation, UBA can engage visually and digitally with customers while maintaining human interaction at any given time, in a bid to continue to virtualize customer experience. It offers faster solutions in response to customer enquiries on a more personalised basis anywhere, anytime and from any device. UBA as always, is committed to ensuring greater efficiency and better customer satisfaction. To experience the Video Love chat and Co-browsing technology, visit ubagroup.com.

SOURCE : https://brandspurng.com/uba-introduces-video-live-chat-with-co-browsing-technology/

Nice one, way to go UBA.

Customer Service on another level

Hmmmmm, nice one

Nice one at least frauding of customers will reduce small

Y

See better bank!!! My own bank nah to dey charge like 'foreign runs babe' them sabi, 'card maintenance' like say them dey change 'oil' and 'plug' 4 the atm card, one day i will act drama because i will walk into one of their branches and insist they 'maintain' my card since they charge for it..........

How does this work?

them try

Is it data free?

Adaumunocha:
Is it data free?

Try again later

I can never touch that bank with a long pole

justi4jesu:



Try again later

With the meagre data we managing in this country? Mtn will use this opportunity to suck d data like vampire..

Can I still remember my old uba account?

soberdrunk:
See better bank!!! My own bank nah to dey charge like 'foreign runs babe' them sabi, 'card maintenance' like say them dey change 'oil' and 'plug' 4 the atm card, one day i will act drama because i will work into one of their branches and insist they 'maintain' my card since they charge for it..........

GT Bank ba?

Of the five or so commercial banks in Nigeria that I've patronised, there is one I can rate above UBA in the area of defrauding customers. Even to check your account balance, UBA must take money from you. Haba

Good initiative

Never had an issue with uba, great banking experience.

They've all been stepping up their game since Wema Bank introduced the Wema Bank Alat digital banking. I think the competition is getting tougher.

I am in support of all this modern innovation in technologies in the banking sectors. It is an evidence of the growth being witness in the banking sectors in Nigeria.

However, I make bold to say that more should be done in adding value to customers savings in the commercial banks.

Many customers open savings account and leave their money for months to years but the interest the bank pay at the end of each year is laughable. To say the least, it is peanut.

Instead of spending so much to get modern technologies which is not bad, they should still make their customer that are banking with the commercial bank to smile home with some good accruable interest from their savings with the bank.

Big interest should not be for the big time savers or those who open fix deposit account. Saving account should still attract some meaningful interest.

UBA is really for wise men! Good innovative!! Bravo!!!

who will pay for the Data consumed?