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UBA Introduces Video Live Chat With Co-browsing Technology - Business - Nairaland

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UBA Introduces Video Live Chat With Co-browsing Technology by froz(m): 9:53am On Oct 26, 2017
In recent times, customer behaviour and expectations are ever-evolving and with this challenge, comes the need to meet their needs as well as ensure, new offerings are at the forefront of technological evolution. On the back of this development, UBA a leading innovative player in Financial Services is finding new ways to communicate and engage with their customers.


With the growing mobile consciousness, customer demand for online services is on the rise and it is imperative to meet this demand with digital self-service platforms. However, to meet this demand, the role of human interaction in the process cannot be underestimated. It fits into our creed to continue to foster our unlimited dedication and access to the customers.

In this regard, the United Bank of Africa, in its unrelenting effort to raise the bar, likewise the levels of ease and convenience in customer experience through innovation, has introduced Video live chat with Co-browsing technology.

Firstly, it enables Customer Experience Experts to help customers in real-time, enabling a support experience centered on visual engagement. Why is this important? 65% of the world are visual learners. Not only can enquiries and issues be resolved more efficiently and swiftly, but co-browsing can complement other channels, improving the overall customer experience

UBA is differentiating with Customer Experience and use of Video Live Chat and Co-browsing to improve customer acquisition, service and to improve x-sell & retention by enabling more meaningful contact with customers.

Video Co-browsing enables customers to virtually have a one-on-one interface with the bank through co-browsing application via video live chat, text chat, and through real time document exchange. This makes it easier for bank staff to assist customers through a number of difficulties; from filling intricate bank forms and even helping them resolve much more complex transactions. Sometimes, the platform simply facilitates directing the customers to the exact information they need.

It provides a secure file-sharing, compliant, real-time communication solutions that enables the bank hold co-browsing sessions to expedite troubleshooting as well as ordinary enquiries.

This without a doubt moves light years ahead of the old customer service where interaction is purely through phone calls; this method which has proven to be frustrating especially when it involves fixing a problem urgently. It also comes resourcefully as a quick and easy fix for those who do not have enough time for a physical visit to the bank to take care of their transactions.

Other benefits include:

All session actions are accountable
Secure collaboration
Navigate the web together
Control access
Collaborate online, effectively
With this latest innovation, UBA can engage visually and digitally with customers while maintaining human interaction at any given time, in a bid to continue to virtualize customer experience. It offers faster solutions in response to customer enquiries on a more personalised basis anywhere, anytime and from any device. UBA as always, is committed to ensuring greater efficiency and better customer satisfaction. To experience the Video Love chat and Co-browsing technology, visit ubagroup.com.

SOURCE : https://brandspurng.com/uba-introduces-video-live-chat-with-co-browsing-technology/

2 Likes

Re: UBA Introduces Video Live Chat With Co-browsing Technology by Nobody: 7:14am On Oct 27, 2017
Nice one, way to go UBA.
Re: UBA Introduces Video Live Chat With Co-browsing Technology by Nobody: 7:14am On Oct 28, 2017
Customer Service on another level
Re: UBA Introduces Video Live Chat With Co-browsing Technology by eddyslim(m): 7:30am On Oct 28, 2017
Hmmmmm, nice one
Re: UBA Introduces Video Live Chat With Co-browsing Technology by Khonvicted(m): 7:30am On Oct 28, 2017
Nice one at least frauding of customers will reduce small

Re: UBA Introduces Video Live Chat With Co-browsing Technology by emeijeh(m): 7:30am On Oct 28, 2017
Is that why they are debiting our accounts upandan?

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Re: UBA Introduces Video Live Chat With Co-browsing Technology by Nobody: 7:31am On Oct 28, 2017
Y
Re: UBA Introduces Video Live Chat With Co-browsing Technology by soberdrunk(m): 7:34am On Oct 28, 2017
See better bank!!! My own bank nah to dey charge like 'foreign runs babe' them sabi, 'card maintenance' like say them dey change 'oil' and 'plug' 4 the atm card, one day i will act drama because i will walk into one of their branches and insist they 'maintain' my card since they charge for it.......... angry

2 Likes

Re: UBA Introduces Video Live Chat With Co-browsing Technology by sus4allng: 7:35am On Oct 28, 2017
How does this work?
Re: UBA Introduces Video Live Chat With Co-browsing Technology by Nobody: 7:35am On Oct 28, 2017
them try
Re: UBA Introduces Video Live Chat With Co-browsing Technology by Adaumunocha(f): 7:36am On Oct 28, 2017
Is it data free?
Re: UBA Introduces Video Live Chat With Co-browsing Technology by justi4jesu(f): 7:37am On Oct 28, 2017
cool cool cool cool
Re: UBA Introduces Video Live Chat With Co-browsing Technology by justi4jesu(f): 7:37am On Oct 28, 2017
Adaumunocha:
Is it data free?


Try again later grin grin
Re: UBA Introduces Video Live Chat With Co-browsing Technology by nairavsdollars(f): 7:38am On Oct 28, 2017
I can never touch that bank with a long pole
Re: UBA Introduces Video Live Chat With Co-browsing Technology by Oildichotomy(m): 7:38am On Oct 28, 2017
Hope it works seamlessly without any hiccups! Nice innovation by the way
Re: UBA Introduces Video Live Chat With Co-browsing Technology by Adaumunocha(f): 7:40am On Oct 28, 2017
justi4jesu:



Try again later grin grin
With the meagre data we managing in this country? Mtn will use this opportunity to suck d data like vampire..
Re: UBA Introduces Video Live Chat With Co-browsing Technology by miniziter(m): 7:42am On Oct 28, 2017
Can I still remember my old uba account?
Re: UBA Introduces Video Live Chat With Co-browsing Technology by Equations(m): 7:49am On Oct 28, 2017
soberdrunk:
See better bank!!! My own bank nah to dey charge like 'foreign runs babe' them sabi, 'card maintenance' like say them dey change 'oil' and 'plug' 4 the atm card, one day i will act drama because i will work into one of their branches and insist they 'maintain' my card since they charge for it.......... angry
GT Bank ba?
Re: UBA Introduces Video Live Chat With Co-browsing Technology by JusticeSeeker: 8:04am On Oct 28, 2017
Of the five or so commercial banks in Nigeria that I've patronised, there is one I can rate above UBA in the area of defrauding customers. Even to check your account balance, UBA must take money from you. Haba
Re: UBA Introduces Video Live Chat With Co-browsing Technology by eluquenson(m): 8:23am On Oct 28, 2017
Good initiative
Re: UBA Introduces Video Live Chat With Co-browsing Technology by ghoste: 12:01pm On Oct 28, 2017
Never had an issue with uba, great banking experience.
Re: UBA Introduces Video Live Chat With Co-browsing Technology by humantorch02: 12:25pm On Oct 28, 2017
They've all been stepping up their game since Wema Bank introduced the Wema Bank Alat digital banking. I think the competition is getting tougher.
Re: UBA Introduces Video Live Chat With Co-browsing Technology by wink2015: 1:44pm On Oct 28, 2017
I am in support of all this modern innovation in technologies in the banking sectors. It is an evidence of the growth being witness in the banking sectors in Nigeria.

However, I make bold to say that more should be done in adding value to customers savings in the commercial banks.

Many customers open savings account and leave their money for months to years but the interest the bank pay at the end of each year is laughable. To say the least, it is peanut.

Instead of spending so much to get modern technologies which is not bad, they should still make their customer that are banking with the commercial bank to smile home with some good accruable interest from their savings with the bank.

Big interest should not be for the big time savers or those who open fix deposit account. Saving account should still attract some meaningful interest.
Re: UBA Introduces Video Live Chat With Co-browsing Technology by onyejify: 2:53pm On Oct 28, 2017
UBA is really for wise men! Good innovative!! Bravo!!!
Re: UBA Introduces Video Live Chat With Co-browsing Technology by cyberguy72(m): 8:34pm On Oct 28, 2017
who will pay for the Data consumed?

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