Managing customer Experience.

Course fee-# 60,000.
Duration -1day

Course over view-
Customers are the lifeblood for any Business. Not all customers are created equal,some require extra attention more than others. Gaining insight on needs, preference, and behavior, managing customer satisfaction can be optimized at touch points. The course provides participants with understanding the essentials of Customer satisfaction.

Objectives-
What it means managing customer satisfaction.

Improving customer satisfaction concept

Understand the implementation process.

Design a strategy in achieving customer satisfaction.

Customers satisfaction metrics.

Roles& responsibilities of customer relationship team.

Branding your services.

Other workshops
Emotional intelligence and Business strategy.

Hotel operations and productivity.

Andy Nii
08062313232