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Service Centre Supervisor(fadac Resources) by okwuasaba: 2:02pm On Dec 11, 2017 |
My client is an FMCG conglomerate company. They are major distributors of electronic products and have showrooms scattered all over Nigeria. Due to expansion, they are in need of a service Centre Supervisor. LOCATION: Lagos HOURS: Full-Time Job Description • Managed and responded to all emails and telephone inquiries and made required follow ups. • Managing the Customer Care Operations and ensure that the staffs are aligned with the company’s vision, mission, values and strategic priorities. • Managing operation for Walk in customers and in home visits. • Create road map for vans for the home visits and call center. • Managing warehouses, spare parts transfers between different locations and oracle transfers. • Maintained records of all customer contacts and responses. • Service Tracking and service KPI Performance management • Do service tracking of all job’s to meet company’s TAT • Ensured optimal levels of customer service standards and provided support to various stores. • Administered and gathered customer service compliments, collated it to be submitted to district manager. • Continuous improvement in our VOC policies and resolution methodologies • Prepared features for company newsletter and selected service awards. • Participated on all ecommerce related activities and identified issues. • Coordinated with various departments and resolved complex service problems. • Providing daily, weekly and monthly reporting to the management to address areas of concern • Attend to customer’s queries and complaints via email • Attend to All replacement cases such as OBF,DNA,LTP,VOC & BER Policy • Assign Engineers on daily basis for the closure of customer complaints. • Tracking of Spare parts from Dubai (Parts Logistics) • Business strategy plan for expansion of Service Centre • Supervising warranty claim uploading on daily basis Requirements • Proven working experience as a customer service manager, retail manager or assistant manager • Experience in providing customer service support • Excellent knowledge of management methods and techniques • Proficiency in English • Working knowledge of customer service software, databases and tools • Awareness of industry’s latest technology trends and applications • Ability to think strategically and to lead • Strong client-facing and communication skills • Advanced troubleshooting and multi-tasking skills • Customer service orientation • BS degree in Business Administration or related field Application Deadline: 26th December 2017. Interested candidates should apply through this link http:///fadacresourcesservicecentresupervisor |
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